Scenario
You have Acronis Cyber Protect Cloud integrated with ConnectWise Automate. Every time an issue occurs in backup service, a ticket is created in ConnectWise Automate.
You might need to disable ticket creation on specific event types. This article explains, how to do it.
Solution
- In ConnectWise Automate 11: Control Center -> Monitors -> Internal Monitors.
In ConnectWise Automate 12: Control Center -> Automation -> Monitors -> View Monitors -> Internal Monitors. - Select client or device monitor, choose the severity corresponding to the alert and open the monitor.
- Add a new condition to the Additional condition field:
AND v_plugin_acronis_backup_alerts_computer.type NOT IN ('<alert_type>')
where <alert_type> is the type of alerts you want to disable
Here is a list of alert types and corresponding error messages:
| alert_type | Alert name |
|---|---|
| ActivityFailed | Activity failed |
| ActivityFinishedWithWarnings | Activity succeeded with warnings |
| ActivityNotResponding | Activity is not responding |
| ArchiveCorrupted | Backup is corrupted |
| BackupCanceled | Backup is canceled |
| BackupDidNotStart | Backup did not start |
| BackupFailed | Backup failed |
| BackupFinishedWithWarnings | Backup succeeded with warnings |
| BackupNotResponding | Backup is not responding |
| BackupQueued | Backup is waiting |
| BackupStatusUnknown | Backup status is unknown |
| LicenseExpired | Subscription license has expired |
| LicenseWillExpireSoon | Subscription license will expire soon |
| MachineOffline20 | Machine is offline for more than 20 days |
| MachineOffline30 | Machine is offline for more than 30 days |
| NoBackupForXDays | Backup is missing |
| ResourceQuotaExceeded | Quota exceeded |
| StorageQuotaAt80 | Quota almost reached |
| StorageQuotaExceeded | Quota exceeded |
| ValidationFailed | Validation failed |