Symptoms
- You have changed your Acronis Storage 1.5 / Acronis Storage Gateway's external IP, DNS name, or port the service is listening on.
- You have successfully re-registered the storage to apply these changes to Acronis Cyber Backup Cloud.
- Backups for some clients are failing with the following error:
Error code: 212
Module: 161
LineInfo: 0x0B320396ADFE3EA3
Fields: {"IsReturnCode":"1","$module":"disk_bundle_vsa64_3917"}
Message: Failed to find archive 'archivename'.
------------------------
Error code: 1085
Module: 3
LineInfo: 0x8258202786770DDF
Fields: {"$module":"disk_bundle_vsa64_3917"}
Message: Failed to connect to XXX.XXX.XXX.XXX <<= <OLD_IP_ADDRESS>
Cause
After changing the external IP, port, or DNS record, client machines may still have the old values cached. We recommend leaving the old IP/DNS in function for 2 weeks after making changes. In case the old address is no longer accessible, you need to clear the backup client cache manually.
Solution
Windows:
- Stop Acronis Managed Machine Service.
- Run Windows registry editor (regedit.exe).
- Remove the HKEY_LOCAL_MACHINE\SOFTWARE\Acronis\BackupAndRecovery\Settings\OnlineBackup\FesAddressCache value.
- Start Acronis Managed Machine Service.
Alternatively you may use a script that executes actions above automatically. Action plan is:
- Unzip both files to any local directory
- Launch fes_new.bat as an administrator
Linux:
- Stop the MMS service:
# systemctl stop acronis_mms
If systemd is not available in your distribution, use:
# /etc/init.d/acronis_mms stop - Open the configuration file for editing:
vi /etc/Acronis/BackupAndRecovery.config - Locate the following part and remove it:
<key name="FesAddressCache">
...
</key> - Save the file.
- Start the MMS service:
# systemctl start acronis_mms
Or:
# /etc/init.d/acronis_mms start
MacOS:
- Stop the MMS service: open Terminal and execute the following string:
$ sudo launchctl stop acronis_mms - Open the configuration file for editing:
$ sudo vi /Library/Application Support/Acronis/Registry/BackupAndRecovery.config - Locate the following part and remove it:
<key name="FesAddressCache">
...
</key> - Save the file.
- Start the MMS service: open Terminal and execute the following string:
$ sudo launchctl start acronis_mms
Examples:
Linux:
sed -i.bak '/FesUri/d' /etc/Acronis/BackupAndRecovery.config
MacOS:
sed -i.bak '/FesUri/d' "/Library/Application Support/Acronis/Registry/BackupAndRecovery.config"