Symptoms

1. You have changed your Acronis Storage 1.5 / Acronis Storage Gateway's external IP, DNS name, or port the service is listening on.
2. You have successfully re-registered the storage to apply these changes to Acronis Cyber Backup Cloud.
3. Backups for some clients are failing with the following error:
   Error code: 212
   Module: 161
   LineInfo: 0x0B320396ADFE3EA3
   Fields: {"IsReturnCode":"1","$module":"disk_bundle_vsa64_3917"}
   Message: Failed to find archive 'archivename'.
   ------------------------
   Error code: 1085
   Module: 3
   LineInfo: 0x8258202786770DDF
   Fields: {"$module":"disk_bundle_vsa64_3917"}
   Message: Failed to connect to XXX.XXX.XXX.XXX <<=  <OLD_IP_ADDRESS>

 

Cause

After changing the external IP, port, or DNS record, client machines may still have the old values cached. We recommend leaving the old IP/DNS in function for 2 weeks after making changes. In case the old address is no longer accessible, you need to clear the backup client cache manually.

Solution

Windows:

1. Stop Acronis Managed Machine Service.
2. Run Windows registry editor (regedit.exe).
3. Remove the HKEY_LOCAL_MACHINE\SOFTWARE\Acronis\BackupAndRecovery\Settings\OnlineBackup\FesAddressCache value.
4. Start Acronis Managed Machine Service.

Alternatively you may use a script that executes actions above automatically. Action plan is:

1. Unzip both files to any local directory
2. Launch fes_new.bat as an administrator

Linux:

1. Stop the MMS service:
   # systemctl stop acronis_mms
    
   If systemd is not available in your distribution, use:
   # /etc/init.d/acronis_mms stop
2. Open the configuration file for editing:
   vi /etc/Acronis/BackupAndRecovery.config
3. Locate the following part and remove it:
   <key name="FesAddressCache">
   ...
   </key>
4. Save the file.
5. Start the MMS service:
   # systemctl start acronis_mms
    
   Or:
   # /etc/init.d/acronis_mms start

MacOS:

1. Stop the MMS service: open Terminal and execute the following string:
   $ sudo launchctl stop acronis_mms
2. Open the configuration file for editing:
   $ sudo vi /Library/Application Support/Acronis/Registry/BackupAndRecovery.config
3. Locate the following part and remove it:
   <key name="FesAddressCache">
   ...
   </key>
4. Save the file.
5. Start the MMS service: open Terminal and execute the following string:
   $ sudo launchctl start acronis_mms

 

Examples:

Linux:

sed -i.bak '/FesUri/d' /etc/Acronis/BackupAndRecovery.config

MacOS:

sed -i.bak '/FesUri/d' "/Library/Application Support/Acronis/Registry/BackupAndRecovery.config"