22247: Acronis Backup & Recovery 11: Upgrade Serials Cannot Be Used with Acronis Backup & Recovery 10 Serials on Linux

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Operating Systems: 

Last update: 08-04-2016

This has been fixed

This article applies to:

  • Acronis Backup & Recovery 11 Server for Linux
  • Acronis Backup & Recovery 11 Advanced Server (Agent for Linux component)


  1. You are trying to install Acronis Backup & Recovery 11 Agent for Linux (from Advanced or Standalone version) on a clean machine using an Upgrade serial number;
  2. After you enter the Upgrade serial number, installation wizard prompts you to insert a serial number for the previous version. Window for the base version serial number is short and can only accept 25 symbols:


Issue in the product.


This issue has been fixed. The fix is available in Acronis Backup & Recovery 11 Build 17311 or higher. See Installation of the latest update of an Acronis product.

More information

Contact Acronis Support if you have any questions or need assistance.

See also: