11002: Acronis Backup & Recovery 10: Backup Errors Out with "Source is not selected"

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During backup, a "Source is not selected" error appears

This article applies to:

  • Acronis Backup & Recovery 10 Advanced Server
  • Acronis Backup & Recovery 10 Server for Windows (Standalone)
  • Acronis Backup & Recovery 10 Advanced Server - Small Business Server Edition
  • Acronis Backup & Recovery 10 Advanced Workstation
  • Acronis Backup & Recovery 10 Workstation (Standalone)
  • Acronis Backup & Recovery 10 Advanced Server - Virtual Edition

Symptoms

(!) If you are backing up Hyper-V virtual machines and receive the Source is not selected error, please see Acronis Backup & Recovery 10 Advanced Server Virtual Edition Agent for Hyper-V Does Not Support Cluster Shared Volumes.

  1. You are attempting to run a Disks/volumes backup;
  2. The backup fails with the following error:

    --------------------
    Error code: 64
    Module: 83
    LineInfo: 383ffdb092990d2c
    Fields: $module : C:\Program Files
    (x86)\Acronis\BackupAndRecovery\DiskBundle.dll
    Message: An internal error.
    --------------------
    --------------------
    Operation  started.
    Priority changed to Low.
    An internal error.
    An internal error.
    Source is not selected. The operation has been terminated.
    Operation has completed with errors.

  3. In the Windows System Information File (Start-Run -> msinfo32) under Software Environment -> System Drivers there is no snapman driver:
    snapman present snapman missing

Cause

SnapAPI, which is a driver responsible for hard disk drive access, is not loaded. It may not have been installed/updated correctly or otherwise malfunctions.

Solution

Reinstall the SnapAPI driver:

  • Close all Acronis windows;
  • Stop all Acronis services (Start-Run -> services.msc);
  • Download SnapAPI 586 and run it;
  • After the update completes, restart all Acronis services (Start-Run -> services.msc);
  • Start Acronis Backup & Recovery 10 and reattempt the backup.

More information

If the issue persists, please contact Acronis Customer Central with a reference to this article and the following information: 

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