Scenario

1. You boot your machine from Acronis Bootable Media;
2. Acronis Bootable Media does not detect the machine's hard disk, RAID or network interface (NIC).

Cause

The most likely reason is that the Acronis Bootable Media does not have drivers for the respective hardware, or there is hardware malfunction/specifics due to which Acronis modules can't get access to the device.

Solution 1

Сheck whether the issue can be reproduced with a media created with the latest build of your Acronis software.

Solution 2

There is no possibility to add drivers to regular Acronis Bootable Media (based on Linux) on the fly.

As a workaround, you can use Windows-based Bootable Media (WinPE/WinRE) - see Acronis Bootable Media Types. It uses Windows-based drivers which can be requested from the respective hardware vendor and embedded into WinPE-based media manually.

For Acronis Cyber Protect see Acronis Cyber Protect Cloud: how to create a WinPE-based bootable media

Solution 3, for Acronis Cyber Backup (Advanced) only

A custom bootable media can be created for Acronis Cyber Backup (Advanced). Each case is to be investigated separately to determine the exact root cause and see if it is possible to implement the respective hardware support. The following information is needed to investigate the problem:

1. Collect a system report from the Acronis Bootable Media as described in Acronis Linux Report, but be sure to use the latest one - see Downloading Acronis Bootable Media; if the hardware is malfunctioning after some steps performed from Acronis Bootable Media, make sure to reproduce the issue first - and only then get the system report output (make sure not to reboot the machine before getting the report);
2. Collect a system report from Windows as described in AcronisInfo Utility;
3. Describe the details of the problem hardware (computer brand/model, motherboard model, NIC model, disk/RAID controller model, RAID level, etc.) - you can contact the hardware vendor for additional information if needed;
4. Contact Acronis Support with the two system report files and above data and a reference to this article.

More information

You may also want to check the known issues:

• Acronis Bootable Media Does Not Support Certain Promise FastTrak Controllers
• Acronis Bootable Media Does Not Support Broadcom HT1000 RAID
• Acronis Bootable Media Does Not Detect SATA Drives on Certain Nvidia Controllers
• Acronis Bootable Media Does Not Detect HP Smart Array B110i, B120i, B140i, B320i, S110i
• Support of Iomega Hard Drive in Acronis Bootable Media
• Linux-based bootable media does not support PERC RAID controllers
• Hyper-V Booted from Acronis Bootable Media Does Not Detect Network
• Acronis software: NVMe drives in RAID mode are not detected by Linux-based bootable media and Acronis startup recovery manager

If you need assistance from Acronis support, please collect the following information and contact us:

• System report under the latest bootable media
• System report from live operating system, if possible.
• Photos or video capturing the issue, if possible.

See Acronis system report.