Linux-based bootable media

Symptoms

You may experience issues with booting a Linux-based bootable media on MSI GE72VR 6RF notebook. Agent locks up while 'Loading the network connection setting...'

Solution

Issue can be resolved by adding the acpi=off noapic parameter to the Linux kernel when creating the media:

Symptoms

  1. You create a WinPE bootable media and specify network settings manually.
  2. Manual network settings are ignored; media is configured with DHCP settings.

Cause

Issue in the product.

Solution

Our development is working on the issue. This article will be updated as soon as the fix is available.

You may be asked by Acronis Customer Central to export your logs with the error from Acronis Backup for issue investigation.

You can also export the error prior to contacting Acronis Customer Central to save time.

Additional parameters that can be applied prior to booting Linux kernel

By default, Acronis True Image is installed in the language of your operating system (as specified in the System Display Language) if this language is available in Acronis True Image, and will change once you change the system language.

In case you want to use Acronis True Image in another language, you can switch to the desirable language in the user interface (no need to reinstall the product):

Acronis True Image has been tested and is guaranteed to work with just one virtual machine format: Parallels Desktop 14. It is supported by Mac version of Acronis True Image 2019 and 2020.

Backup and recovery of Parallels Desktop 14 virtual machines

One of the unique features of Acronis True Image 2019/2020/2021 for Mac is its unrivaled support of Parallels Desktop 14 virtual machines backup, as part of disk backup on a Mac host:

Introduction

This article explains how to find out whether Acronis Bootable Media boots in UEFI or Legacy BIOS mode. Keep in mind that bootable media should boot in the same mode as your system to correctly perform restore or clone operation.

The mode your system boots in is shown during the initial machine boot:

In Windows 8 and 10, you can also check the boot mode using System Information:

When booted from Acronis linux-based bootable media, hit Ctrl-Shift to change the language

The full version of Acronis Bootable Rescue Media uses Linux environment, the naming convention of which is different from Windows

In some rare cases there can be some issues with HID devices, e.g. you booted machine from Bootable Media and your USB mouse doesn't move or keyboard doesn't type or types wrong. Follow step-by-step instructions below to troubleshoot the issue.

Introduction

This article instructs how to use Acronis True Image to recover Windows from a boot failure.

Use the present article only if the system is damaged to a state when you can't get to the Desktop screen and launch Acronis True Image normally. If you are able to access Acronis True Image within running Windows, please follow instructions from that article instead.

Introduction

You can create a Linux-based or WinPE-based media using Bootable Media builder in the product: see Acronis Cyber Backup 12.5: how to create a bootable media

Make sure to specify a license key during bootable media creation, otherwise backup will not be available.
It is not possible to back up a macOS system using Bootable media.

Solution

 

Fujitsu-Siemens Esprimo V6555 is not supported by Linux-based bootable media

Contact Acronis Customer Central for a resolution

Make sure that the antivirus software running in your environment does not block Acronis products. See Acronis Software: Making Acronis Products Compatible with Antivirus Software

Under specific circumstances, the software may crash. It is very important to report a crash instead of trying to workaround it. Normal workflow for a crash problem is the following:

Because Acronis products work with the storage system of an operating system on a very low level, there is a small risk that different conflicts on this level can lead to an operating system crash during backup or other operations. Please follow the instructions below to troubleshoot these issues, depending on what operating system is being used..

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