Windows

Introduction

Acronis Survival Kit is a simple all-in-one recovery tool for external drive backups based on Acronis Bootable Rescue Media. 

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Instructions on how to troubleshoot and resolve issues with disk/partition backup failures

Introduction

Backup of drives or partitions may fail due to a variety of reasons, but not all reasons are specific to this type of backup. Generally the problem can be treated as a partition backup failure only when you also tried to run a file backup

You install an Acronis product in a Windows operating system. Installation fails with these messages in MSI log: "MainEngineThread is returning 1603" error in log

Once a password has been set for a backup archive, it can not be retrieved if lost or forgotten

AcronisInfo is a utility that automatically gathers User Rights Assignment list, Windows Event Log, Msinfo32, Acronis registry keys, Acronis logs, Acronis Scheduler report, Acronis Disks Report and list of user’s Active Directory groups

When you contact Acronis Customer Central, the support professionals will usually need information about your system in order to resolve your problem and will ask you to collect a system report from your computer.

(!) Please make sure to collect system report after you have gathered all the other requested information (Process Monitor Log, PCAP log, etc). This way system report will contain logs related to the issue.

On a Windows computer

To generate a system report in Windows:

This article describes an issue that occurred in October 2019. Provided instructions may not be applicable to situations, when the described behavior started later, because there could be a different cause.

Symptom

One or more files with "metadata" extension appeared in the folder where previously only .tib files were present. Backups created after first "metadata" file appeared are not available in Version list for recovery.

Acronis products are designed for the following scenarios:

  • You can create a disk/partition backup and restore it to a different machine to transfer the entire existing system to new hardware (you may need to use Acronis Universal Restore if you plan to transfer the system to dissimilar hardware).

    See:

While using the VSS backup option to back up complex applications, you may encounter issues with creating volume snapshot/shadow copy. This article provides instructions on how to troubleshoot and resolve such issues.

Symptom 1

Entire PC or Disks and partitions backup fails with error "The operation was terminated because no Volsnap driver was found."

Symptom 2

Entire PC backup interrupts with message "Source is not selected. The operation has been terminated".

Symptoms

  1. An attempt to install or update Acronis True Image (any version) fails with the following error message:
    Installation has failed
    The older version of this product cannot be removed because it seems to be corrupted
  2. See Solution 1.

OR

By default, Acronis True Image is installed in the language of your operating system (as specified in the System Display Language) if this language is available in Acronis True Image, and will change once you change the system language.

In case you want to use Acronis True Image in another language, you can switch to the desirable language in the user interface (no need to reinstall the product):

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