Windows

Backup task hangs at "Calculating time remaining..."

Because Acronis products work with the storage system of an operating system on a very low level, there is a small risk that different conflicts on this level can lead to an operating system crash during backup or other operations. Please follow the instructions below to troubleshoot these issues, depending on what operating system is being used..

Network connectivity problem can take place if any antivirus is working on source or/and target computers. Beside that, the antivirus software may have its own firewall that can block the traffic even if real-time shields are stopped.

If you have any problem with network connection (e.g. you are not able to back up onto NAS or any other network share), follow these steps.

Symptoms

Backup to Acronis Cloud fails with the error "Cannot open the encrypted stream":

Cause

The symptom may have different root causes. Please follow the troubleshooting steps below to localize the issue and fix it.

Acronis services to use for upload and download of large amounts of data to cloud

Backing up and restoring large amounts of data to a cloud storage over a slow Internet connection is time-consuming. To help backup service users in these cases, we at Acronis have designed special services for initial upload and download of large amounts of data. These services help end users save time and network traffic by sending the data to the cloud data center on a hard drive or request a hard drive with their backups from the data center.

How to create crash/hang process dumps using ProcDump

This article describes how to troubleshoot performance issues with Acronis Backup Command line tool.

This article is about troubleshooting different deployment failures for Acronis Snap Deploy

This article applies to:

Run repair installation, make sure connection between Agents and License server is stable

This article applies to:

  • Acronis Snap Deploy 4

Symptoms

You attempt the deployment, it fails with error similar to: “Failed to check license – License server unavailable".

Backup may fail due to a variety of reasons. This article contains instructions on how to localize the root cause of the issue and how to troubleshoot it as well as links to other troubleshooting articles.

About backup process

Backup process can be divided into several stages:

Instructions on how to troubleshoot and resolve installation of Acronis Snap Deploy 4 issues.

This article applies to:

  • Acronis Snap Deploy 4
  • Acronis Snap Deploy 5

Introduction

Always make sure you are troubleshooting installation issues with the latest build of the product (if it is possible). You can always check for the latest update in your online account at https://www.acronis.com/my/products/.

Purpose

This article describes how to programmatically check which Cloud Backup Account the device is registered to and if it's registered at all.

This is useful if you have Acronis Backup Cloud software installed on the device but is not aware which account it's registered to in the Backup Management Console.

Symptoms

Acronis Active Protection stops on its own.

"Application error" event about anti_ransomware_service.exe is recorded in Windows Application event log (open Windows Start menu, type eventvwr.msc, press Enter, navigate to Windows Logs - Application).

Cause

Known issue with the software. The application crash occurs when the software is unable to parse configuration files.

Introduction

This article provides answers to frequent questions on BitLocker support in Acronis True Image. Read the full article on BitLocker support at https://kb.acronis.com/content/56619

Frequently asked questions

Q: Does Acronis True Image support BitLocker-encrypted disks?
A: Yes

This article looks at troubleshooting performance issues in Acronis True Image.

In general, performance is constantly being optimized, so updating to the latest build is always recommended for the best performance of backup and other operations. Always make sure you are troubleshooting performance issues with the latest build of the product (if it is possible).

Symptoms

  1. An attempt to install or update Acronis True Image (any version) fails with the following error message:
    Installation has failed
    The older version of this product cannot be removed because it seems to be corrupted
  2. See Solution 1.

OR

Table of trial limitations of Acronis products

Pages