Windows

Instructions on how to troubleshoot problems after recovery

This article applies to:

  • Acronis Backup (Acronis Backup & Recovery)

Introduction

Sometimes a recovery process seems to work without any visible problems, but the resulting files after recovery are not complete and/or are corrupted. This article will explain the process to troubleshoot this issue. 

Solution

Depending on what was being recovered, please choose the correct section:

This article looks at troubleshooting hardware resources overuse with Acronis products.

In general, perfomance is constantly being optimized, so updating to the latest build is always recommended for the best perfomance of backup and other operations. 

First of all check out the general system requirements to make sure that the hardware usage in your particular scenario is actually outside the normal operating parameters of our product.

This article describes how to troubleshoot performance issues with Acronis Backup Command line tool.

This article will help you to troubleshoot issues with backup via Command-line utility in Acronis Backup.

Symptoms

You run a backup using Command-line utility, it fails with an error message.

Note:

In some cases cluster logs are required for investigation. To get the required logs, please follow the steps in the Solution section of this article.

These solutions can be applied to Microsoft Windows Server 2003 and 2008 within a cluster. You can use one of the two provided methods to collect the logs:

Acronis True Image has been tested and is guaranteed to work with just one virtual machine format: Parallels Desktop 14. It is supported by Mac version of Acronis True Image 2019 and 2020.

Backup and recovery of Parallels Desktop 14 virtual machines

One of the unique features of Acronis True Image 2019 and 2020 for Mac is its unrivaled support of Parallels Desktop 14 virtual machines backup, as part of disk backup on a Mac host:

This article describes the new way of enabling debug logging. Debug logs are needed in rare occasions and must be gathered only if Acronis support representative explicitly asks to do it (basically, when the root cause of a warning or error cannot be discovered based on the existing errors). Do not enable debug logs by default - it will fill free space quickly, and troubleshooting usual problems will be almost impossible due to large amount of unnecessary data.

This article looks at troubleshooting performance issues in Acronis True Image.

In general, perfomance is constantly being optimized, so updating to the latest build is always recommended for the best perfomance of backup and other operations. Always make sure you are troubleshooting perfomance issues with the latest build of the product (if it is possible).

Symptoms

Backup fails with the following error:

Windows error: (0x80070522) A required privilege is not held by the client

Pages

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