Instructions on how to troubleshoot and resolve issues with disk/partition backup failures
Backup of drives or partitions may fail due to a variety of reasons, but not all reasons are specific to this type of backup. Generally the problem can be treated as a partition backup failure only when you also tried to run a file backup
AcronisInfo is a utility that automatically gathers User Rights Assignment list, Windows Event Log, Msinfo32, Acronis registry keys, Acronis logs, Acronis Scheduler report, Acronis Disks Report and list of user’s Active Directory groups
When you contact Acronis Customer Central, the support professionals will usually need information about your system in order to resolve your problem and will ask you to collect a system report from your computer.
(!) Please make sure to collect system report after you have gathered all the other requested information (Process Monitor Log, PCAP log, etc). This way system report will contain logs related to the issue.
This article describes an issue that occurred in October 2019. Provided instructions may not be applicable to situations, when the described behavior started later, because there could be a different cause.
One or more files with "metadata" extension appeared in the folder where previously only .tib files were present. Backups created after first "metadata" file appeared are not available in Version list for recovery.
Acronis products are designed for the following scenarios:
You can create a disk/partition backup and restore it to a different machine to transfer the entire existing system to new hardware (you may need to use Acronis Universal Restore if you plan to transfer the system to dissimilar hardware).
While using the VSS backup option to back up complex applications, you may encounter issues with creating volume snapshot/shadow copy. This article provides instructions on how to troubleshoot and resolve such issues.
An attempt to install or update Acronis True Image (any version) fails with the following error message: Installation has failed The older version of this product cannot be removed because it seems to be corrupted
By default, Acronis True Image is installed in the language of your operating system (as specified in the System Display Language) if this language is available in Acronis True Image, and will change once you change the system language.
In case you want to use Acronis True Image in another language, you can switch to the desirable language in the user interface (no need to reinstall the product):