Support

Acronis True Image 2020

Acronis True Image 2020 supports macOS Catalina (10.15) starting from Update 1 (Build 21810). Update the product to the latest build.

Acronis True Image 2019

Acronis True Image 2019 supports Mojave (10.14) but has not been tested and is not guaranteed to work with Catalina (10.15).

Acronis True Image 2018, 2017, 2016, 2015

Support for Acronis Drive Monitor is community-based and is provided through Acronis Knowledge Base and forum

All current Acronis products have full support of Solid State Drives (SSD)

Acronis Cloud is available in the following countries:

Top popular countries:

The ext4 file system support has been implemented in the following products:

  • Acronis Backup 12.5 / 12 / 11.7 / 11.5 / 11
  • Acronis Backup & Recovery 10 Build 12457 or higher
  • Acronis Backup for VMware 9 / 8 / 7
  • Acronis Backup Cloud
  • Acronis True Image Home 2020 / 2019 / 2018 / 2017 / 2016 / 2015 / 2014 / 2013 / 2012 / 2011 (Windows)
  • Acronis Snap Deploy 5 / 4

The Acronis Disk Director product line does not support ext4.

Acronis True Image 2020/2019/2018/2017, Acronis True Image 2016, Acronis True Image Cloud (Release 2016), Acronis True Image Unlimited, Acronis True Image 2015, Acronis True Image 2014, True Image 2013 by Acronis and Acronis True Image Home 2012 support Microsoft Windows Home Server 2011.

Other Microsoft Windows Home Server versions are not supported by Acronis True Image.

Other Acronis Products do not support Windows Home Server.

Acronis products support Advanced Format disks

File systems supported by Acronis True Image in Windows and Mac environments

How to get Support on Acronis Website

"My Support Requests" is an Acronis Customer Portal where you can browse and review all your cases

Where to send your support request to receive technical support in a language other than English

Acronis Customer Central provides support for trial versions via email/chat during the trial period (see Trial version limitations of Acronis products).

Summary: list of available support options for Acronis products
 

The following versions of Acronis Disk Director support RAID arrays.

  • Acronis Disk Director 12.5
  • Acronis Disk Director 12
  • Acronis Disk Director 11
  • Acronis Disk Director 10

You can perform all available operations with partitions located on RAID volumes without any special precautions.

To get an installation serial number of a boxed product, you need first to activate it at the Acronis web site

The following Acronis products support Windows Server 2012

To fix the issue update to the latest build of Acronis Backup

Acronis True Image 2016 supports these operating systems:

  • Windows 10 (all editions)
  • Windows 8.1 (all editions)
  • Windows 8 (all editions)
  • Windows 7 SP1 (all editions)
  • Windows XP SP3 (32-bit) with limitations*
  • Windows Home Server 2011
  • OS X El Capitan 10.11
  • OS X Yosemite 10.10
  • OS X Mavericks 10.9

Acronis True Image 2016 supports these mobile operating systems:

RAID support scheme in Acronis True Image 

Acronis renewals must be registered to complete the maintenance renewal transaction. You can update your support program information by clicking Register Renewal near the outdated support program information and submitting your Order/Invoice/License certificate number and billing e-mail.

Log into your account at Acronis website and check the "Maintenance" column.

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