Support

Acronis Backup & Recovery 11 supports most of the popular storage media and devices

How to upload files to Acronis FTP Server

Acronis Ransomware Protection is a freeware tool available for public download. 

This free product has self-service support only, including:

Acronis is announcing the End of Support of Acronis Backup 11.7 as of May 31, 2019.

End of support means that:

Log into your account at Acronis website and check the "Maintenance" column.

Acronis Channel Partner Support Handbook

Acronis renewals must be registered to complete the maintenance renewal transaction. You can update your support program information by clicking Register Renewal near the outdated support program information and submitting your Order/Invoice/License certificate number and billing e-mail.

Acronis Customer Central provides support for trial versions via email/chat during the trial period (see Trial version limitations of Acronis products).

Currently the following Acronis products support Windows 8/8.1:

The following Acronis products support Windows Server 2012

The following Acronis products support EFI-based systems:

Where to send your support request to receive technical support in a language other than English

RAID support scheme in Acronis True Image 

All the current versions of Acronis products support USB 3.0.

USB 3.0 support has been implemented in the following products:

  • Acronis Backup (Acronis Backup & Recovery) - sarting with Acronis Backup & Recovery 10 Build 13545;
  • Acronis True Image - starting with Acronis True Image Home 2010;
  • Acronis Dist Director Home - starting with Acronis Disk Director 11 Home
  • Acronis Disk Director 11 Advanced Workstation; Acronis Disk Director 11 Advanced Server;
  • Acronis Snap Deploy 4 or later

 

Acronis True Image 2020

Acronis True Image 2020 supports Mojave (10.14).

Acronis True Image 2019

Acronis True Image 2019 supports Mojave (10.14) starting with Update 1 (Build 14170). You can download the latest build of the product from your Acronis Account: see this article for instructions.

Acronis True Image 2018

Acronis True Image 2020

Support for macOS Catalina (10.15) will be added in upcoming update. This article will be updated when a compatible build is released.

Acronis True Image 2019

Acronis True Image 2019 supports Mojave (10.14) but has not been tested and is not guaranteed to work with Catalina (10.15).

Acronis True Image 2018, 2017, 2016, 2015

Currently Acronis True Image products do not support SFTP

Acronis Backup Advanced was tested and confirmed to support HP StoreEver MSL2024 1 LTO-6 Ultrium 6250 FC tape library starting from Build 37608 when the proper HP drivers are used.

The tested drivers confirmed to support Windows 2008 R2 and Windows 2012 can be downloaded from the vendor site.

Acronis True Image has been tested and is guaranteed to work with just one virtual machine format: Parallels Desktop 14. It is supported by Mac version of Acronis True Image 2019 and 2020.

Backup and recovery of Parallels Desktop 14 virtual machines

One of the unique features of Acronis True Image 2019 and 2020 for Mac is its unrivaled support of Parallels Desktop 14 virtual machines backup, as part of disk backup on a Mac host:

Description

The system requirements for Acronis True Image can be found in the product documentation (Windows, Mac, mobile).

To get an installation serial number of a boxed product, you need first to activate it at the Acronis web site

Summary: list of available support options for Acronis products

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