Support

Pre/post commands are executed before or after the whole backup process. Before/after data capture commands are executed during the backup process, right before and immediately after the snapshot

MS SQL Server 2005/2008/2008R2/2012/2014 are supported

Support of Microsoft Exchange Server 2010 will be available in future

Acronis Backup supports database-level backup and granular restore MS Exchange Server 2013

All the popular operating systems are supported

Versions 1.5, 5.0, 5.1, 5.5, 5.6, 8.0, 8.1 are supported

List of all applications you can back up through My Application Settings in Acronis True Image Home 2009

Learn the keys to managing your account and products and working effectively with Acronis Support

How to receive an upgrade license for an Acronis Enterprise Product provided that you have a respective support option

Mobility Support & Maintenance Guide

Summary:

Group Logic Technical Support has provided an FTP account, under which files may be sent to the Group Logic technical support staff.

To back up machines in an ESXi Free environment, regular Acronis Agent for Windows/Agent for Linux (as opposed to Acronis Agent for ESX/ESXi or Acronis Agent for VMware) should be installed inside the virtual machines. Agentless backup is not supported.

List of file systems Acronis True Image Home 2010 supports

Acronis is committed to provide world-class customer service and support. English speaking technical support can be contacted by email and telephone seven days a week, 24 hours a day.

The Service Provider is responsible for Tier 1 support directly to its Resellers, Subresellers and/or End Users. Service Provider will be instructed to separately indicate two (2) points of contact for all issues related to these Support Guidelines.

Acronis Customer Central provides support for the current and immediate previous versions of Acronis products through Acronis Knowledge Base, Acronis Support Forum, E-MailLive Chat or Phone. Please see Customer Service & Support. Support for trial version is provided for the current version of the product only.

List of Acronis products that support Windows Small Business Server 2011

Acronis Drive Cleanser 6.0 has been discontinued. There are no updates planned for this products.

Description

The following Acronis products support macOS:

  • Acronis True Image 2016 and later
  • Acronis True Image for Mac (2015 version)
  • Acronis Backup 12.5
  • Acronis Backup Cloud
  • Acronis Mobility

(!) Other Acronis products do not support Apple Mac OS X. This means that:

Acronis Backup 11.5/11.7 Agent for Exchange supports the following versions of Microsoft Exchange Server:

If you want to upgrade an Acronis Backup product to Acronis Backup 12, see this article.

You can receive upgrade licenses to Acronis Backup 11.7 if you have a valid Acronis Advantage Standard/Premier support program.

If you do not have a valid support program, you can purchase upgrade licenses for Acronis Backup 11.7.

Acronis Backup products do not take into account tape hardware compression while calculating space on tape media.

Acronis Backup & Recovery 11 supports most of the popular storage media and devices

How to upload files to Acronis FTP Server

Acronis Ransomware Protection is a freeware tool available for public download. 

This free product has self-service support only, including:

Acronis is announcing the End of Support of Acronis Backup 11.7 as of May 31, 2019.

End of support means that:

Log into your account at Acronis website and check the "Maintenance" column.

Acronis Channel Partner Support Handbook

Currently the following Acronis products support Windows 8/8.1:

The following Acronis products support Windows Server 2012

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