Support

This article describes the circumstances under which Acronis Active Restore does not work.

Currently the Initial Seeding and Large Scale Recovery options are available in:

US2 (Boston) and US1 (St.Louis) datacenters

Acronis Snap Deploy started supporting disks with GUID partition tables (GPT) and dynamic disks in version 4.

Acronis Snap Deploy 5 supports GUID Partition Table (GPT) partitioning scheme. Dynamic volumes (in Windows) can be deployed as basic volumes only.

Acronis Snap Deploy 4 supports GUID Partition Table (GPT) partitioning scheme. Dynamic disks currently are not supported for imaging and deployment. Detailed information here.

Acronis Disk Director 10 and Acronis Disk Director 11 support RAID arrays. You can perform all available operations with partitions located on RAID volumes without any special precautions.

Acronis Disk Director 10.0 does not support Windows LDM (dynamic disks). See also Acronis Disk Director 10.0 Does Not Support Dynamic Disks or Disks with GUID Partition Tables (GPT).

Acronis Disk Director 11 Advanced Workstation supports the following operating systems:

  • Windows XP Professional (32/64 bit)
  • Windows Vista Business (32/64 bit)
  • Windows Vista Enterprise (32/64 bit)
  • Windows Vista Ultimate (32/64 bit)
  • Windows 7 Professional (32/64 bit)
  • Windows 7 Enterprise (32/64 bit)
  • Windows 7 Ultimate (32/64 bit)

(!) The following operating systems are not supported:

List of supported environments. Free ESXi is not supported

Chrome, Firefox, Internet Explorer, and Safari are supported

Acronis PXE Server support for UEFI machines is planned for future

List of operating systems Acronis Backup & Recovery 11 components support

Maximum partition/volume size supported by Acronis software

Acronis Backup & Recovery and Acronis True Image Home support Blu-ray Discs

List of supported virtualization platforms

List of file systems supported by Acronis Backup & Recovery 11

Only older versions of Acronis products support VIA C3 processors

Acronis Backup & Recovery 11 supports USB tape drives in Build 17437

This article applies to:

  • Acronis True Image 2015
  • Acronis True Image 2014
  • True Image 2013 by Acronis
  • Acronis True Image Home 2012
  • Acronis True Image Home 2011
  • Acronis True Image Home 2010
  • Acronis True Image Home 2010 Online Backup (Standalone)

Supported Media

Acronis True Image 2015/2014

Acronis Cloud supports backup from the following sources:

Acronis True Image 2014 supports GPT disks and UEFI

Microsoft Outlook, Windows Mail and Windows Live are supported

Acronis Migrate Easy supports all versions of Windows starting from Windows 98 SE, including Windows Vista, except for Windows 7

Comment déposer les données sur le serveur FTP Acronis

Comment recevoir des licences de mise à niveau pour Acronis Backup pendant votre période d'abonnement

Currently Acronis True Image products do not support SFTP

You can submit a comment under "My Support Requests" that will be recorded directly in your case

Acronis Disk Director 11 Advanced Server supports the following operating systems:

To fix the issue update to the latest build of Acronis Backup

Acronis accepts hard disk drives of the following interface types:

  • SATA
  • eSATA
  • USB

The file system on the drive must be FAT32 or NTFS

(!) Please make sure you include all cables required to connect your drive to computer and power. Drives without cables and drives without standard power plugs (US or European) will not be processed. Make sure to ship a PSU if external power is required.

(!) SCSI, ATA, IDE and Ethernet drives are not accepted.

Pages

You are reporting a typo in the following text:
Simply click the "Send typo report" button to complete the report. You can also include a comment.
CAPTCHA
This question is for testing whether or not you are a human visitor and to prevent automated spam submissions.
3 + 0 =
Solve this simple math problem and enter the result. E.g. for 1+3, enter 4.