The MassTransit Log may display the following error: "Connection Closed because remote protocol was incompatible" This error results from an unsupported version of MassTransit calls another MassTransit, e.g. if MassTransit 2.x calls MassTransit 4.1

During a remote installation, you specify target machine name and IP adress and account. You receive this SER Code. Please specify the account user in full form "domain\user" or ".\user" for local user

Incorrect user name and password for the target machine have been specified

Launching Acronis Backup & Recovery 11 Standalone or pressing "Manage this machine" button asks for credentials when connected to the machine via RDP. This is normal behavior

There are either not enough rights to back up the remote machine, or Acronis Agent serial key did not register properly


How do I remotely administrate another Acronis Files Connect (formerly ExtremeZ-IP) server on my network?

NOTE: IP connectivity between the remote administrative site and the Acronis Files Connect Server is required.



To administer any Acronis Files Connect server on your network, double-click on the Acronis Files Connect Administrator icon with the [Control] key down.

A dialogue box will apear asking you to enter the IP address or host name of the Acronis Files Connect server you wish to administrate.


Exécution de l'assistant d'installation à distance et installation d'Acronis Backup & Recovery 11.5/11 Agent pour remplacer Acronis Backup & Recovery 10 Agent ou installer sur une machine vierge

Run the remote installation wizard and install Acronis Backup & Recovery 11/11.5 Agent on top of Acronis Backup & Recovery 10 Agent or on a clean machine

Make sure the user is a member of the local Administrators group and/or try disabling UAC

The user under which you are trying to install is part of the "Deny log on as a service" user rights assignment policy

You have specified incorrect machine address or the hidden Admin$ share is disabled

Download an install the latest version of Windows Installer on the target machine

Make sure you have ports 9876 and 25001 open

This article applies to:

  • Acronis Backup Advanced 11.5 (Acronis Backup & Recovery 11.5)
  • Acronis Backup & Recovery 11



  1. You start remote installation of Acronis components.
  2. Installation fails with the following error messages:

    Failed to get information about remote machine

    Failed to connect to the service

    Failed to connect to Windows service

While performing a single-pass backup from SQL instance, you receive this error. To solve this issue make sure, that the SQL instance accepting remote connections or remove database mirroring prior to restore.

Prepare machines for remote installation of Acronis Backup Advanced components

Préparation de la machine pour l'installation à distance des composants d'Acronis Backup

Acronis Bootable Agent can be controlled either locally through the GUI or remotely using the console

The most probable cause is that the specified address is incorrect or the machine is unavailable

List of local and remote management rights for regular users and standard Acronis users


Use this article to troubleshoot issues with remote installation of Acronis Backup components.

Check the following to make sure that the remote connection is correct:

This article describes how to install the Agent for Linux remotely.