Install

Symptoms

  1. An attempt to install or update Acronis True Image (any version) fails with the following error message:
    Installation has failed
    The older version of this product cannot be removed because it seems to be corrupted
  2. See Solution 1.

OR

How to check if the installation file has been downloaded correctly

Issue

I want to upgrade to the latest version of Acronis Cloud Security. How do I do that?

Resolution

If you wish to discuss your upgrade prior to rolling out, please contact the Acronis Support Team.

Once you have downloaded the latest version of the Acronis Cloud Security software, if you are not using SCVMM or WAP integration, the upgrade process is very straightforward:

Acronis Cyber Protect Cloud and Acronis Backup Service are web-based applications. To back up your data, you only need to install a Backup Agent on your machine. You can manage and monitor system protection with a web-based console.

Issue

Trial period for the Acronis product is over and I have purchased a license for that product. Is there a licensed version of the product software I need to download that is different from the trial version of the product software that I have already installed?

Symptoms

1. You installed Management Server and Agent of Acronis Cyber Backup 12.5 on the same machine,
2. When you try to add machine using Add button in Devices tab, error message appears:

You cannot remotely install the agent on the same machine that performs the remote installation. Please install the agent on this machine locally

Introduction

This article explains how to temporarily turn off Windows Defender Antivirus in case it conflicts with Acronis software on Windows 10, e.g. prevents successful software installation or update/upgrade.

We recommend keeping your Acronis True Image up to date. You are eligible to download and install any new build of Acronis True Image Essential, Advanced or Premium as long as your subscription is valid.Having a full or an upgrade license of Acronis True Image 2020 Standard you are eligible to download and install any new build (an update) of Acronis True Image 2020 for free.

Downloading the update

We recommend keeping your Acronis True Image up to date. You are eligible to download and install any new build of Acronis True Image Essential, Advanced or Premium as long as your subscription is valid.Having a full or an upgrade license of Acronis True Image 2020 Standard you are eligible to download and install any new build (an update) of Acronis True Image 2020 for free.

Language

Acronis True Image Beta is available in English and all the communication is performed in English language only. Other languages will become available in the release version of Acronis True Image 2021, when the Beta campaign finishes.

Symptoms

Agent installation or update on CentOS 5.x fails with:

Cannot find package dkms

Cause

Issue in the product, caused by RPM signing/signatures checking issues in RHEL/CentOS5 version.

Solution

This issue is fixed in Acronis Cyber Cloud 9.0.

Introduction

If your SQL instance listens to a non-default port, you can specify the necessary custom port during installation in Windows.

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