Install

Make sure you have ports 9876 and 25001 open

This article applies to:

  • Acronis Backup Advanced 11.5 (Acronis Backup & Recovery 11.5)
  • Acronis Backup & Recovery 11

 

Symptoms

  1. You start remote installation of Acronis components.
  2. Installation fails with the following error messages:

    Failed to get information about remote machine

    Failed to connect to the service

    Failed to connect to Windows service

Create a new user account manually and specify it as Acronis Management Server Service user during installation

Prepare machines for remote installation of Acronis Backup Advanced components

Préparation de la machine pour l'installation à distance des composants d'Acronis Backup

Start the installation, enter the serial number and follow the wizard. The product will automatically activated and tied to your machine

Utilitaire qui permet de gérer les tâches planifiées.

Update and repair Windows Installer to fix the issue

To install Acronis True Image on your computer, download the installation file from your account or from the purchase confirmation e-mail.

Introduction

This article illustrates how to install software using an MSI package post-deployment in Acronis Snap Deploy 5. Here we will transfer an MSI package to the target machine and install it by calling msiexec.exe

If the MSI package is already included in the master image, you only need to specify Applications to run parameters.

Solution

Preparation:

Place the MSI file on a network share that is accessible to the deployed machines.

Setup:

Introduction

Windows 10, starting with version 1803, includes Windows Defender Exploit Guard, a new security layer in addition to the standard Windows Defender Antivirus.

We recommend keeping your Acronis True Image up to date. Having a full or an upgrade license of Acronis True Image 2019 Standard you are eligible to download and install any new build (an update) of Acronis True Image 2019 for free. You are eligible to download and install any new build of Acronis True Image Advanced or Premium as long as your subscription is valid.

Downloading the update

This article provides information on how to find, identify and resolve typical errors in MSI logs of Acronis software

 

Use this article to troubleshoot issues with remote installation of Acronis Backup components.

Check the following to make sure that the remote connection is correct:

Symptom

Acronis True Image 2019 is currently installed on a Mac.

You launch the program and it detects that a newer version of the software is available.

When you try to download and install it, an error occurs: "For security reasons, updates that downgrade versions of the application are not allowed".

Cause

Known issue with the live update.

Based on the Acronis products already installed in the system and your licensing preference, there are several installation scenarios for Acronis Backup and Security 2011

Symptoms

1. Installation of Acronis True Image over an earlier version/build fails with "Fatal error during installation"

2. MSI log refers a missing .MSI file in a subfolder of C:\Windows just before "Return value 3" with an error

The system cannot find the file specified

Example of installation log:

Symptoms

An attempt to install or update Acronis True Image fails with the following error message:

Installation has failed. Another installation is already in progress. Complete that installation before proceeding with this install.

Cause

There is already a different installation in progress - this could be any product, not necessarily Acronis.

Windows does not support multiple simultaneous installations.

If there is an issue with correct installation of Acronis software, then it can be useful to send an installation log along with the request for support

Symptoms

  1. You are attempting to install Acronis Backup & Recovery 10 Agent for Windows or Acronis Disk Director 11 Advanced;
  2. The installation starts, but then rolls back;
  3. In the installation log you search for the Return value 3 entry (for operating systems in English) and you see the following error entries:

    (!) For complete information on how to analyze installation logs, please see Analyzing Installation Logs of Acronis Products Based on MSI Technology.

Symptom

Installation of Acronis True Image on Mac fails with the error message "Acronis software for business is installed on your Mac".

Cause

Acronis True Image is incompatible with other Acronis software on Mac. Any other Acronis programs must be uninstalled before installing Acronis True Image.

List of recommendations on how to avoid system reboot after installing, uninstalling, updating or upgrading Acronis Backup & Recovery components in Windows

How to check if the installation file has been downloaded correctly

Issue

I want to upgrade to the latest version of Acronis Cloud Security. How do I do that?

Resolution

If you wish to discuss your upgrade prior to rolling out, please contact the Acronis Support Team.

Once you have downloaded the latest version of the Acronis Cloud Security software, if you are not using SCVMM or WAP integration, the upgrade process is very straightforward:

Acronis Cyber Protect Cloud and Acronis Backup Service are web-based applications. To back up your data, you only need to install a Backup Agent on your machine. You can manage and monitor system protection with a web-based console.

Issue

Trial period for the Acronis product is over and I have purchased a license for that product. Is there a licensed version of the product software I need to download that is different from the trial version of the product software that I have already installed?

Symptoms

1. You installed Management Server and Agent of Acronis Cyber Backup 12.5 on the same machine,
2. When you try to add machine using Add button in Devices tab, error message appears:

You cannot remotely install the agent on the same machine that performs the remote installation. Please install the agent on this machine locally

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