Download the new build and update the components locally or remotely

How to install Acronis Backup & Recovery 11 Advanced over Acronis Backup & Recovery 10 Build 11639 (U2) or higher

How to install Acronis Backup & Recovery 11 locally with default settings

How to install Acronis Backup & Recovery 11 Server for Linux

Download the new build and run the update

How to install Acronis Backup & Recovery 11 Standalone

How to install Acronis Backup & Recovery 11 Standalone over Acronis Backup & Recovery 10 Build 11639 (U2) or higher

Make sure you have both Acronis True Image 2014 Upgrade serial number and a serial number from a previous version of Acronis True Image

Creating an MS Installer Log of Acronis True Image 2014


  1. You are installing Acronis Agent for Windows on a read-only domain controller (RODC);
  2. The installation fails;
  3. In the installation log there is a message similar to the following one:
    • If you selected to use an existing user for Acronis services:

      AddUserToLocalGroup: add user 'DOMAIN\administrator' to the group ''Backup Operators' failed with error '' (1313720)

Make sure you have True Image 2013 by Acronis installed. Then install Acronis Plus Pack

Instructions on how to install Acronis License Server and manage licenses


  1. Une tentative d'installer ou mettre à jour Acronis True Image Home2012 échoue avec le message d'erreur suivant:
    L'installation a échoué.
    L'ancienne version de ce produit ne peut pas être supprimée, car elle semble être corrompue

  2.  Veuillez vous diriger vers la solution 1.


Acronis Universal Restore is a tool to help you migrating/restoring your Windows system to a new hardware.

Regardless on what partition you install the product, you will always need to have enough free space on the system partition

Hit CTRL-V to insert the serial license into the installation wizard

Download Linux components from Acronis website

Exécution de l'assistant d'installation à distance et installation d'Acronis Backup & Recovery 11.5/11 Agent pour remplacer Acronis Backup & Recovery 10 Agent ou installer sur une machine vierge

How to manually select components for Acronis Backup & Recovery 11.5/11 Advanced installation and install the program locally

Run the remote installation wizard and install Acronis Backup & Recovery 11/11.5 Agent on top of Acronis Backup & Recovery 10 Agent or on a clean machine

The user under which you are trying to install is part of the "Deny log on as a service" user rights assignment policy

The "Log on as a service" right failed to be automatically added to the user under which you are trying to install

Install an older version of dkms and rebuild SnapAPI

Make sure the user is a member of the local Administrators group and/or try disabling UAC

There are two installation file types: standard installer and web installer

Download an install the latest version of Windows Installer on the target machine

Make sure you have ports 9876 and 25001 open

This article applies to:

  • Acronis Backup Advanced 11.5 (Acronis Backup & Recovery 11.5)
  • Acronis Backup & Recovery 11



  1. You start remote installation of Acronis components.
  2. Installation fails with the following error messages:

    Failed to get information about remote machine

    Failed to connect to the service

    Failed to connect to Windows service

Create a new user account manually and specify it as Acronis Management Server Service user during installation