If there is an issue with correct installation of Acronis software, then it can be useful to send an installation log along with the request for support

Currently Acronis True Image products do not support SFTP

This article gives description of how backup archives are compatible with different versions of Acronis backup software

All current Acronis products have full support of Solid State Drives (SSD)

Backup DVD is an additional option that offers physical shipment of the installation file on a DVD

Summary: list of available support options for Acronis products

Table of trial limitations of Acronis products

List of previous versions of Acronis products from which you can upgrade to the current versions

To get an installation serial number of a boxed product, you need first to activate it at the Acronis web site

The refund policy for Personal products is 30 days from the purchase date at acronis.com

RAID support scheme in Acronis True Image 

If there is an issue with backing up a NAS unit, try using shorter folder names