DST

This article is to assist with troubleshooting slow disk operations.

This article applies to:

  • Acronis Disk Director 11

Troubleshooting slow GUI issues in Acronis Disk Director

This article applies to:

  • Acronis Disk Director (all editions)

Solution: 

In general, perfomance is constantly being optimized, so updating to the latest build is always recommened for the best perfomance.

Troubleshooting guide for issues with Acronis OS Selector

This article applies to:

  • Acronis Disk Director
  • Acronis OS Selector

Introduction

This article will guide you through troubleshooting following possible issues with Acronis OS Selector:

This article describes how to troubleshoot issues related to ESXi configuration backup failure.

This article applies to:

  • Acronis Backup for VMware
  • Acronis vmProtect

Introduction

ESXi host configuration backup can be used to quickly recover the ESXi server, allows to rollback the server configuration to the state when the backup was created.

This article applies to:

  • Acronis Backup for VMware (Acronis vmProtect)

Introduction

This article provides the instructions on how to investigate issues when the Recovery operation hangs.

Solution

Follow these steps to troubleshoot the issues when the Recovery operation hangs:

This article applies to:

  • Acronis Backup for VMware (Acronis vmProtect) 9

Introduction

This articles desribes the troubleshooting steps to investigate the issue with failures during recovery of mailboxes or their content using Acronis software.

Solution

Follow these steps to troubleshoot the issue when e-mail recovery operation fails:

This article applies to:

  • Acronis Backup for VMware (Acronis vmProtect)

Introduction

This article describes the steps that can help to investigate the problems with the recovered data is corrupted.

Solution

Follow these steps to troubleshoot the issues when the recovered data is corrupted:

This article applies to:

  • Acronis Backup for VMware (Acronis vmProtect)

Introduction

This article describes the steps to investigate the problem if any application failure after the VM recovery

Solution

Follow these steps to troubleshoot the problem with applications failure after the VM restore operation:

This article applies to:

  • Acronis Backup for VMware (Acronis vmProtect)

Introduction

The article describes the troubleshooting steps to investigate the problem when the Failback operation fails.

Solution

Follow these steps to troubleshoot the issues when Failback operation fails:

This article describes how to troubleshoot issues related to Application malfunction in Replica VM while using Acronis Backup for VMware (Acronis vmProtect).

This article applies to:

This article applies to:

  • Acronis Backup for VMware (Acronis vmProtect)

Introduction

The article describes the troubleshooting steps to investigate slow backup issues.

This article describes how to troubleshoot issues related to Exchange Malfunction in Replica VM while using Acronis Backup for VMware (Acronis vmProtect).

This article applies to:

How to troubleshoot issues related to retention rules failure in Acronis Backup for VMware (Acronis vmProtect).

This article applies to:

  • Acronis Backup for VMware (Acronis vmProtect)

Introduction

This article provides instructions on how to troubleshoot and resolve issues related to retention rules failure during Backup while usingAcronis Backup for VMware (Acronis vmProtect).

Solution

Follow these steps to troubleshoot retention rules failure:

This article describes how to troubleshoot issues related to AD malfunction after the replication of VM while using Acronis Backup for VMware (Acronis vmProtect).

This article applies to:

Instructions on how to troubleshoot and resolve installation issues.

This article applies to:

  • Acronis Backup for VMware (Acronis vmProtect) 

Introduction

Always make sure you are troubleshooting installation issues with the latest build of the product (if it is possible).

 Solution

Follow these steps to troubleshoot installation issues:

This article is about troubleshooting template problems in Snap Deploy

This article applies to:

  • Acronis Snap Deploy

Introduction

 

When creating a deployment template in Acronis Snap Deploy, you might be faced with a problem. Most of these problems come from limitations tied to the image creation process and licensing. Other issues will have to be escalated and looked at by our QA and development teams.

Make sure you have sufficient free licenses, adjust deployment settings.

This article applies to:

  • Acronis Snap Deploy 5
  • Acronis Snap Deploy 4

This article applies to:

  • Acronis Backup for VMware (Acronis vmProtect)

Introduction

The articles describes steps to troubleshoot issues with slow validation.

Solution

Follow these steps to troubleshoot the issues when the validation backup speed is slow:

Troubleshooting VM backup failures.

This article applies to:

  • Acronis Backup for VMware (Acronis vmProtect)

Introduction

This article describes the steps that can help to investigate problems with VM backup failures in Acronis Backup for VMware (Acronis vmProtect).

Solution

Follow these steps to troubleshoot virtual machine backup failures:

Delete the ACEP task in Windows Agent or Virtual Appliance

This article describes the troubleshooting steps in case of a Virtual Appliance installation failure

This article applies to:

  • Acronis Backup for VMware (Acronis vmProtect)

Introduction

Acronis Backup for VMware (Acronis vmProtect) can be used to back up and recover the virtual machines hosted on VMware ESXi servers and to migrate physical machines to virtual environment. During migration Acronis Universal Restore technology is used to allow the created virtual machine to boot in the virtual environment.

This article applies to:

  • Acronis Backup for VMware (Acronis vmProtect)

Introduction

The article describes the steps to troubleshoot the ESXi host configuration recovery failures.

Solution

Follow these steps to troubleshoot the ESXi host configuration recovery failures:

Symptoms

You receive the following message:

You've exceeded the maximum number of activations for this serial number

Follow this article to troubleshoot performance issues during master image creation.

Troubleshooting

Do the following steps to define the root cause of performance issues:

This article applies to:

  • Acronis Backup for VMware (Acronis vmProtect)

Introduction

The article describes the steps that should be performed to investigate the issues with slow or no connection to the Acronis web-console.

Solution

Follow these steps to troubleshoot the issues with slow connection to Acronis web-console:

This article applies to:

  • Acronis Backup for VMware (Acronis vmProtect)

Introduction

The article describes the steps to troubleshoot issues when the network storages cannot be accessed.

Solution

Follow these steps to troubleshoot issues connecting to the network storages:

Reactivating your copy of Acronis True Image 2014 or moving the installation to a different machine

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