This article describes how to proceed if you have faced an issue with creating WinPE-based bootable media with Acronis True Image.
Make sure you are following instructions from the user guide on creating bootable media based on Windows Preinstallation Environment: Web Help: Creating WinPE-based rescue media.
In some rare cases there can be some issues with HID devices, e.g. you booted machine from Bootable Media and your USB mouse doesn't move or keyboard doesn't type or types wrong. Follow step-by-step instructions below to troubleshoot the issue.
In some rare cases there can be some issues during network browsing while working with Linux-based Acronis bootable media.
You booted machine with Acronis bootable media. You try to select a share as source or target. You either don't see any shares or loading takes too much time.
Follow step-by-step instructions below to troubleshoot the issue.
Please do not collect tcpdump unless it's requested by Acronis support.
Under specific circumstances, the software may crash. It is very important to report a crash instead of trying to workaround it. Normal workflow for a crash problem is the following:
Troubleshooting RAID detection issues