Compiling the necessary SnapAPI modules for Acronis Backup & Recovery 10 fails on Red Hat Linux Enterprise (RHEL) 5.4 and CentOS 5.4 systems

Issue is fixed in Acronis Backup 11.5 (Acronis Backup & Recovery 11.5). Acronis Secure Zone will be detected and displayed on the first connection to the Acronis Agent

Fixed in Acronis Backup 11.5 (Acronis Backup & Recovery 11.5). As a workaround, revoke the license key and install the Acronis Agent in the guest OS

Install Agent for Windows in addition to Agent Core

Incorrect user name and password for the target machine have been specified

Automatic and manual distribution of virtual machines among Agents

Simultaneous backup of virtual machines in Acronis Backup & Recovery 11 Virtual Edition

How to install Acronis Backup & Recovery 11 Standalone over Acronis Backup & Recovery 10 Build 11639 (U2) or higher

Adding a machine to the Acronis Management Server fails with "The machine has already been registered". However the machine is not in the Acronis Management Server

Cloned machines have the same ID. Change the instance ID in Windows Registry to fix the issue

There are either not enough rights to back up the remote machine, or Acronis Agent serial key did not register properly

Run the remote installation wizard and install Acronis Backup & Recovery 11/11.5 Agent on top of Acronis Backup & Recovery 10 Agent or on a clean machine

Exécution de l'assistant d'installation à distance et installation d'Acronis Backup & Recovery 11.5/11 Agent pour remplacer Acronis Backup & Recovery 10 Agent ou installer sur une machine vierge

Make sure you have ports 9876 and 25001 open

This article applies to:

  • Acronis Backup Advanced 11.5 (Acronis Backup & Recovery 11.5)
  • Acronis Backup & Recovery 11



  1. You start remote installation of Acronis components.
  2. Installation fails with the following error messages:

    Failed to get information about remote machine

    Failed to connect to the service

    Failed to connect to Windows service

Logs are not imported to Acronis Management Server after re-adding the agent

Préparation de la machine pour l'installation à distance des composants d'Acronis Backup

Prepare machines for remote installation of Acronis Backup Advanced components

The most probable cause is that the specified address is incorrect or the machine is unavailable

Liste des limitations dans les versions d'évaluation des produits Acronis

This is a known issue. Just stop the activity