67087: macOS Big Sur (11.0) support in Acronis products
macOS Big Sur (version 11.0) is the successor to macOS Catalina (version 10.15). It was officially released to the public on November 12, 2020. Acronis True Image 2021 - macOS 11 Big Sur support was added in Update 1 (Build 33610). Please be aware that current versions of Acronis True Image do not...
65322: Acronis Cyber Protect Cloud, Acronis Cyber Backup 12.5: Option "if the machine is turned off run missed tasks on startup" does not work if Mac was in sleep mode
Symptoms You create a protection plan to back up a Mac machine and enable the option If the machine is turned off, run missed tasks at the machine startup. Machine is in sleep mode during scheduled backup time. After machine is woken from sleep, backup does not start. The following warning appears in alerts: Backup status is unknown The...
65094: Acronis Cyber Protect Cloud, Acronis Cyber Backup: macOS Catalina does not boot after restore
Symptoms macOS Catalina operating system fails to boot after bare-metal restore if it is restored with a bootable media created in macOS Catalina 10.15.5 version. Cause There is a bug in 10.15.5 that prevents third-party apps from creating firmlinks in APFS filesystem. Firmlinks are APFS filesystem objects created on the system volume at...
62818: How to collect system report on macOS
Acronis System Report is a script that collects diagnostic information about the Mac and installed Acronis products (if any). If Acronis product is installed on your system, see appropriate article for instructions: Acronis Cyber Backup 12.5 and 12: how to collect system information Acronis Cyber Protect Cloud: Collecting System Report...
61955: Acronis Cyber Protect Cloud, Acronis Cyber Backup: Agent registration fails with error "Could not resolve host: localhost; nodename nor servname provided, or not known" on macOS
Symptoms 1) You are trying to install, update, uninstall, register or unregister Agent for Mac. 2) Agent registration on Management Server fails with the error message: Could not resolve host: localhost; nodename nor servname provided, or not known Example of full error log: click to expand Error 0x2470001: HTTP transfer error | line:...
61721: How to change startup options on Apple T2 chip
Introduction If your Mac includes the Apple T2 chip, then you need to modify Secure Boot settings in order to boot from Acronis Bootable Rescue Media and/or Acronis Survival Kit. Solution Secure Boot settings are available in Startup Security Utility: Turn on your Mac, then press and hold Command-R immediately after you see the Apple logo to...