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45631: Acronis Software: Troubleshooting Application Crashes
Make sure that the antivirus software running in your environment does not block Acronis products. See Acronis Software: Making Acronis Products Compatible with Antivirus Software Under specific circumstances, the software may crash. It is very important to report a crash instead of trying to workaround it. Normal workflow for a crash problem is...
37659: Acronis Linux Products: Collecting Strace Output of Acronis Services in Linux
This article describes how to get strace output of Acronis services in Linux Introduction Strace should be collected when the application exits abnormally or causes the application to hang. If system is alive but our software does nothing/hangs, strace can be useful. If the application crashes, a strace is rarely. In this case, core...