Knowledge Base

The product cannot access the hard disk drive to create a snapshot Symptoms A disk/partition backup attempt fails with an error message similar to the following one: Failed to create volume snapshot Failed to start creating the volume snapshot The device is not ready Cause There is no universal cause. Every issue requires investigation....

Acronis Scheduler is a tool which is responsible for scheduled Acronis operations. If scheduled backups or other activities do not work as configured in backup plan or task, proceed with this article in order to identify the root cause and solve the issue if possible. Follow these steps to troubleshoot Acronis Scheduler issues: Get familiar with...

Upgrade paths The following table describes upgrade options for different versions of Acronis Cyber Backup.  Installed version How to upgrade Acronis Backup 12.5 Update 5 (build 16180) and later Direct upgrade: install Acronis Cyber Protect 15 over the existing configuration. Settings will be kept. Acronis Cyber Backup 12.5 Update 4...

This article provides instructions for upgrade to Acronis Cyber Backup 12.5 Standard from previous versions of Acronis Backup or Acronis True Image. Choose what Acronis product you currently have: Acronis True Image 2020 or earlier versions (Personal product) Acronis Backup 12/11.7/11.5, Acronis Backup & Recovery 11.5/11.7...

The problem is in incorrect SSL certificate generation for intercomponent connections of Acronis products. As workaround, try disabling SSL encryption This article applies to the following Acronis components: Acronis True Image Echo Backup Server Acronis True Image Echo Group Server Acronis License Server Acronis True Image Echo Agent Acronis...

In some rare cases there can be some issues during network browsing while working with Linux-based Acronis bootable media. Symptoms You booted machine with Acronis bootable media. You try to select a share as source or target. You either don't see any shares or loading takes too much time. Solution Follow step-by-step instructions below...

Some features of  Acronis Cyber Backup 12.5 Advanced are not available in cloud deployment. This article provides instructions for upgrade to Acronis Cyber Backup 12.5 Advanced from previous versions of Acronis Backup Advanced. Need help with product setup? Have an Acronis Priority Engineer install the product and guide you through...

List of Acronis Backup & Recovery 10 services and processes This article applies to: Acronis Backup & Recovery 10 Advanced Server Acronis Backup & Recovery 10 Server for Windows (Standalone) Acronis Backup & Recovery 10 Advanced Server - Small Business Server Edition Acronis Backup & Recovery 10 Advanced Workstation Acronis...

Acronis software needs exclusive access to your machine's disk to operate. This means that antivirus software may conflict with Acronis products. To eliminate the potential compatibility issues, you need to: Check the logs of your antivirus product to see what the Acronis processes and files/folders are conflicting; Add Acronis related files...

Update Acronis Scheduler and recreate the tasks This article applies to: Acronis True Image 2010 Acronis Backup & Recovery 10 Acronis Recovery for Microsoft Exchange Acronis Recovery for MS SQL Server Symptoms You have scheduled a backup or a validation task; The scheduled tasks fail to start. As a result, no backup is created. Cause...