Knowledge Base

Symptoms Product may hang under specific circumstances. There are 2 types of hanging: Actual hanging. That is a state similar to a crash. That means that software halts and is doing nothing inside. Infinite loop. This means that on the outside the software looks hanging but inside it is doing some actions over and over again. Usually when a...

List of possible causes and solutions This article applies to: Acronis Backup 11.5 prior to Update 5 Acronis Backup & Recovery 11.5/11/10 Acronis True Image 9.1/Echo Acronis True Image 2014 prior to Update 3 True Image 2013 by Acronis Acronis True Image Home 2012/2011/2010 Symptoms You select to run the Recovery wizard to restore your...

Follow these steps to troubleshoot Consolidation Issue Get familiar with technology in the About part. Check for known issues in the Known issues part. Follow to Troubleshooting part to troubleshoot and resolve the issue. About Consolidation is a resource-consuming operation similar to rebackup. Acronis software...

In some rare cases there can be some issues with HID devices, e.g. you booted machine from Bootable Media and your USB mouse doesn't move or keyboard doesn't type or types wrong. Follow step-by-step instructions below to troubleshoot the issue. Troubleshooting steps Always use the latest build of the bootable media. It should contain more...

We launched Acronis Revive in an effort to make it easy for people to recover files that are accidentally deleted or prematurely removed. While the product has a loyal following, over the years usage has dramatically declined due to the fact that users prefer Acronis Cyber Protect Home Office (formerly Acronis True Image)— our complete cyber...

This article contains frequently asked questions about Acronis DeviceLock DLP and answers to them. If you still have questions left, please contact Acronis support.   General Is there a server component of Acronis DeviceLock DLP, and what does it serve as? There are two server components in Acronis DeviceLock DLP: DeviceLock Enterprise...

Follow these steps to troubleshoot a Cataloging Issue Get familiar with technology in the About part. Check for known issues in the Known issues part. Follow to Troubleshooting part to troubleshoot and resolve the issue. About cataloging Acronis uses SQLite databases to store the backup catalog. This allows various...

Troubleshooting Acronis Backup and Recovery NIC detection issues Introduction In some rare cases there can be some issues with network cards. So here is the situation: You booted machine from Linux-based Bootable Media and your NIC doesn't acquire DHCP address or isn't listed as device Solution Follow step-by-step instructions below to...

If you are using Acronis Backup 12.5, Acronis Cyber Protect 15 or Acronis Backup Cloud, please refer to this article. Files AcronisCloudEU1Check.exe AcronisCloudEU2Check.zip AcronisCloudUS1Check.exe AcronisCloudUS2Check.exe AcronisCloudSG1Check.exe AcronisCloudJP1Check.exe AcronisCloudRU2Check.exe AcronisCloudAU1Check.zip AcronisCloudEU3Check.zip...

Depending on the product you have, select a section: Acronis True Image 2016 You have an Acronis True Image 2016 or Acronis True Image Cloud (Release 2016) installed on the machine. You run a task (backup/validation/etc.) and shut down or restart the machine while the task is running. The following message is displayed on the screen: Acronis...