Search found 89 items
2841: Acronis True Image Errors Out with "Can not find a partition with the path \local\hd_sign"
There are probably two or more drives with the same signature in the machine This article applies to: Acronis True Image Echo Server for Windows Acronis True Image Echo Enterprise Server Acronis True Image Echo Workstation Acronis True Image Small Business Small Business Server Edition Acronis True Image Home 2009 Symptoms Using Acronis True...
49478: Acronis True Image: Backup Fails with "The specified file does not exist"
Symptoms Backup fails with the following error message: The specified file does not exist Cause Acronis True Image cannot access the first version in the backup chain. The root cause of the issue may vary: the missing backup was deleted, the backup resides on a removable drive which is not attached to the machine or on a network share which is not...
67117: Acronis True Image 2021: using two or more antivirus solutions on the same computer is not recommended
Symptoms You have an antivirus or a different security solution in place and you want to install Acronis True Image 2021. OR After Acronis True Image 2021 is installed on a machine with a different security solution in place, the machine displays significant performance degradation, such as programs not running or running slowly,...
5958: Acronis True Image Home 2010: "Failed to create the scheduled task" Error Message
Instructions on how to solve the issue This article applies to: Acronis True Image Home 2010 Acronis True Image Home 2010 Plus Pack Acronis True Image Home 2010 Netbook Edition Acronis Backup and Security 2010 Symptoms Having scheduled a task or trying to do a backup you receive the below or a similar error message: Failed to create the...
63298: Difference between Acronis Cyber Backup 12.5 Standard, Acronis Cyber Backup 12.5 Advanced and Acronis True Image 2020
See detailed information about licensing for the products in KB 63207: Acronis True Image 2020 licensing and KB 59804: Acronis Cyber Backup 12.5 licensing For latest versions of the products, see Difference between Acronis Cyber Protect 15 and Acronis True Image 2021 Acronis True Image is designed for home usage. It offers...
49892: Acronis True Image 2015: Backup Fails with 0x01E50023+0x000B03E9+0x0004000F+0x00040011
This article applies to: Acronis True Image 2015 Symptoms Backup fails with: The system cannot find the path specified or The specified file does not exist and error code 0x01E50023+0x000B03E9+0x0004000F+0x00040011 Cause Acronis True Image cannot find one of the previous backups. The root cause of the issue may vary: the missing...
59792: Acronis True Image: backup to Acronis Cloud fails with "Remote server returned error ...", "Write error", "Error occurred while writing the file", "Failed to lock the file" or "FES request failed"
Symptoms 1. Backup to Acronis Cloud using Acronis True Image fails. The present instructions apply only if the backup goes to Acronis Cloud. If the backup is saved elsewhere (NAS, external USB disk, internal disk, FTP server etc), use KB49502 instead. 2. When you click on the red X or || icon to see details, the message contains one...
59051: Acronis True Image 2017: Connection to NAS fails with errors "Connection failed", "Failed to check credentials", "Cannot find files and folders".
Symptoms You have mapped a folder on NAS as a network drive in Windows Explorer. You are able to copy files back and forth to the NAS in Windows Explorer successfully. However, when using Acronis True Image 2017 build 5554 you may observe the following errors: Error "Connection failed" when trying to configure a new backup task to/from a NAS or...
45631: Acronis Software: Troubleshooting Application Crashes
Make sure that the antivirus software running in your environment does not block Acronis products. See Acronis Software: Making Acronis Products Compatible with Antivirus Software Under specific circumstances, the software may crash. It is very important to report a crash instead of trying to workaround it. Normal workflow for a crash problem is...
67148: Acronis Cyber Protect: Installation in Linux finishes with "Failed to build the SnapAPI kernel module"
Symptoms You install Acronis Agent on a Linux machine. Installation completes with this error: Failed to build the SnapAPI kernel module. Operations with disk-level backups will not be available. Solution 1. Check the running Linux kernel version of your distribution. There are several ways to do this, for example, you can use the uname...