Knowledge Base

# Title of the component Version Brief description of component License Source code storage address 1 ANTLR unknown ANother Tool for Language Recognition BSD License http://www.antlr2.org/download.html 2 Boost 1.61.0 Boost libraries Boost Software License http://sourceforge.net/projects/boost/files/boost/1.53.0/ 3...

# Title of the component Version Brief description of component License Source code storage address 1 ANTLR unknown ANother Tool for Language Recognition BSD License http://www.antlr2.org/download.html 2 Boost 1.61.0 Boost libraries Boost Software License http://sourceforge.net/projects/boost/files/boost/1.53.0/ 3...

Introduction This article provides troubleshooting steps for issues with backup to Acronis Cloud storage using Acronis True Image and Acronis Cyber Protect Home Office Symptoms 1. Backup to Acronis Cloud fails. 2. When you click on the red X or || icon to see details, one of the following messages is shown: Your subscription has expired...

This article provides instructions on how to troubleshoot and resolve issue with Online Dashboard (access, incorrect information displayed or other issues). Prerequisites 1. When you install Acronis Cyber Protect Home Office / Acronis True Image on a new device, you need to log in to your account for this device to appear in the Online...

How to solve e-mail notifications issues. Always make sure you have the latest build of the product. Symptoms In Acronis Cyber Protect Home Office, Acronis True Image you set up E-Mail notifications on operation results; E-Mail notifications fail with the following error message: Cannot send e-mail. The possible reason might be incorrect e-mail...

Quick solutions In rare cases you may encounter an issue during the installation of Acronis Cyber Protect Home Office/Acronis True Image. Here are quick solutions for known issues:  Installation Fails with "MainEngineThread is returning 1603" Installation Fails with "Some Acronis products must be uninstalled first"...

Acronis Cyber Protect Home Office and Acronis True Image 2017-2021 allow users to back up their mobile device(s) not only to Acronis Cloud, but to a folder on a local computer. Details can be found in Acronis Mobile Help or in the product user guide here. This article describes troubleshooting steps you need to take if you are...

Symptoms You install Acronis True Image 2018 on a Windows machine (either as a clean install or over an earlier build or version of the product). After you reboot the computer or turn it off and on again, the machine does not boot: you see the loading screen and spinning circle, but operating system does not load. Example: How to proceed  ...

Introduction When a backup ends with an error status (backup is not created), the software displays a short error message in the product interface, and writes the details in a text log file (“full log”). To see the short error message do either of the following: Click on the red cross or the pause icon || in the center of backup task...

See detailed information about licensing for the products in KB 65511: Acronis True Image 2021 licensing and KB 65253: Acronis Cyber Protect 15 licensing Acronis True Image is designed for home usage. It offers backup and recovery of PCs, Mac and mobile devices. If your objective is to protect your home computer from...