Knowledge Base

Uninstall Acronis True Image, delete the TrueImage subkey from Windows registry, and install Acronis True Image again This article applies to: Acronis True Image 9.0 Home Acronis True Image 10.0 Home Acronis True Image 11 Home Acronis True Image Home 2009 Acronis True Image 9.1 Workstation Acronis True Image 9.1 Server for Windows Acronis...

Operating system may hang under specific circumstances. To identify the exact cause, it is necessary to look into the Acronis System Report and collect kernel dump at the moment of hang. Always make sure you have the latest build of the product (if it's possible). Symptoms Operating system lockup is a situation when the system doesn't...

This article applies to: Acronis True Image 2015 for Mac Symptoms You boot your Mac Yosemite (OS X v10.10.x) with Acronis bootable media. You select Recover from Acronis True Image backup. The Continue button is not active.   Solution The issue was previously reported on the beta version of OS X Yosemite and was fixed with the release...

This article is to help participants in Acronis Cyber Protect Home Office Beta program to report technical issues (enlist specific logs for the issues you have faced). It is recommended, but not obligatory to follow. The article is only for Windows users. Users of macOS can only submit a feedback through the "Feedback" form in the...

This article cover errors and failures cases with System clean-up in Acronis Cyber Protect Home Office (formerly Acronis True Image). It provides information about steps necessary for investigation. Always make sure you are facing the issues with the latest build of the product (if it is possible). System clean-up issues may happen under...

Symptoms A backup on a Mac fails with: Nothing to back up. Cause The software cannot find the files selected for backup and cannot back them up. Possible reasons: 1) files you have selected for a backup have been deleted or moved;  2) files selected for a backup are on an external/removable drive which is not connected; 3) files selected for...

In some cases, system can become unbootable after cloning operation. How to troubleshoot such issues and what information needs to be collected, described in this article. Solution Follow step-by-step instructions below to troubleshoot the issue. The cloned HDD may become unbootable because of the lack of drivers that can be necessary for the...

This article looks at troubleshooting performance issues in Acronis True Image. In general, performance is constantly being optimized, so updating to the latest build is always recommended for the best performance of backup and other operations. Always make sure you are troubleshooting performance issues with the latest build of the product (if it...

Backup may fail due to a variety of reasons. This article contains instructions on how to localize the root cause of the issue and how to troubleshoot it as well as links to other troubleshooting articles. About backup process Backup process can be divided into several stages: Backup process starts with checking permissions and looking for...

Acronis Notary is a service available in Acronis True Image 2017 New Generation. What is Acronis Notary Acronis Notary is a universal solution based on Blockchain technology and used for timestamping and fingerprinting any data objects and streams. After a backup, Acronis True Image 2017 New Generation calculates and sends file hash codes to the...