Knowledge Base

When you contact Acronis Support, the support professionals will usually need information about your system in order to resolve your problem and will ask you to collect a system report from your computer. On a Windows computer To generate a system report in Windows: On the sidebar, click Help: Click Generate system report: In Acronis bootable...

When you contact Acronis Support, the support professionals will usually need information about your system in order to resolve your problem and will ask you to collect a system report from your computer. (!) Please make sure to collect system report after you have gathered all the other requested information (Process Monitor Log, PCAP log, etc)....

Acronis System Report is a script that collects diagnostic information about the Mac and installed Acronis products (if any). If Acronis product is installed on your system, see appropriate article for instructions: Acronis Cyber Backup 12.5 and 12: how to collect system information Acronis Cyber Protect Cloud: Collecting System Report...

You can ignore the message This article applies to: Acronis True Image for Mac Symptoms Acronis True Image for Mac starts a scheduled backup; On each backup start there is the following message in the system console: com.apple.launchd[1]: (com.acronis.1_1) Bug: 12F37: launchd Cause This is an erroneous message. Solution You can ignore the...

Click Help -> Generate System Report This article applies to: Acronis True Image 2015 Introduction Generating Acronis System Report lets Acronis Support Engineers have a better insight into the issue you may be experiencing. Acronis System Report may be both generated in Windows or from Acronis Bootable Media. Solution Generating Acronis...

When you contact Acronis Support, the support professionals will usually need information about your system in order to resolve your problem and will ask you to collect a system report from your computer. Send the report via email or upload it to the FTP server using the link provided by Support. This article describes various ways to collect...

Acronis True Image 2021 combines reliable backups with advanced security features - integrated anti-ransomware, cryptomining protection and antivirus - to protect you against today's threats. This article contains frequently asked questions about new Advanced Antimalware Protection features of Acronis True Image 2021. Expand All...

AcronisInfo is a utility that automatically gathers User Rights Assignment list, Windows Event Log, Msinfo32, Acronis registry keys, Acronis logs, Acronis Scheduler report, Acronis Disks Report and list of user’s Active Directory groups The supported operating systems are: Windows 2000 and later For gathering the necessary diagnostic...

Meeting Acronis Active Protection Q: What is Acronis Active Protection? A: Acronis Active Protection is an anti-ransomware technology developed by Acronis to bring peace of mind to its users, in addition to its world's leading backup, data protection and disaster recovery technologies. Q: What is ransomware? A: It is a malicious software that...

In some cases, system can become unbootable after recovery operation. No BSOD, just a black screen with blinking cursor or a boot error is displayed. How to troubleshoot such issues and what information needs to be collected, described in this article. Known issues 1. The restored HDD may become unbootable because of lack of drivers that can be...