Symptoms You start Acronis True Image. You provide credentials to your Acronis account. Signing in fails with error: An error occurred while signing in. Please try again later. Solution Sign-in may fail due to multiple reasons. Most frequent of them are listed below, alongside with the corresponding solutions: 1. Incorrect e-mail or password...
TrueImageHomeService.exe If you see that most of the CPU resources are consumed by TrueImageHomeService.exe, please read the article https://kb.acronis.com/content/59203 Other processes of Acronis True Image If you observe a high CPU usage by other Acronis processes, please contact Acronis Customer Central with the following diagnostic information...
Start the Acronis Scheduler2 Service to fix the issue Symptoms Start of Acronis True Image or an attempt to run any task in Acronis True Image fails with the following error message: Failed to deploy task or The backup operation requires the scheduler service to be started Cause Acronis scheduling services are not started. As a result, no...
Symptoms 1) Backup to Cloud fails with error code 0x01900009+0x01900001 and the following message An error occured either during connection or on the server. Check your Internet connection, or try to sign out, restart the program and sign in again. 2) Backup log at C:\ProgramData\Acronis\TrueImageHome\Logs\ti_demon contains the text "...
Symptoms 1. Backup to Acronis Cloud using Acronis True Image fails. The present instructions apply only if the backup goes to Acronis Cloud. If the backup is saved elsewhere (NAS, external USB disk, internal disk, FTP server etc), use KB49502 instead. 2. When you click on the red X or || icon to see details, the message contains one...
Symptoms You observe one of these symptoms: 1. The occupied space on the Account tab of Acronis True Image shows the amount of data stored in Acronis cloud, but when you open Online Dashboard and want to download files from Acronis cloud, the Web Recovery page does not show any backups. 2. You are trying to recover the data from the Web...
Symptoms 1. Installation of Acronis True Image over an earlier version/build fails with "Fatal error during installation" 2. MSI log refers a missing .MSI file in a subfolder of C:\Windows just before "Return value 3" with an error The system cannot find the file specified Example of installation log: Example of...
Symptoms Backup fails with one of these errors: The backup location was not found on the destination drive. Make sure the correct storage device is connected to the computer. or Cannot open a backup on an encrypted volume. Unlock the volume or turn off BitLocker, and then try again. Cause You have encrypted the volume where backups are stored,...
Symptom 1 Entire PC or Disks and partitions backup fails with error "The operation was terminated because no Volsnap driver was found." Symptom 2 Entire PC backup interrupts with message "Source is not selected. The operation has been terminated". Symptom 3 After interruptions and retries, illustrated above, Entire PC...