Knowledge Base

Operating system may hang under specific circumstances. To identify the exact cause, it is necessary to look into the Acronis System Report and collect kernel dump at the moment of hang. Always make sure you have the latest build of the product (if it's possible). Symptoms Operating system lockup is a situation when the system doesn't...

This article gives description of how backup archives are compatible with different versions of Acronis backup software Please take a look at the compatibility table: Acronis  Business Products Can restore, mount and explore (deploy) backups created with: Acronis Cyber Protect 15 Acronis Backup 12.5 Acronis Backup 12...

Instruction on how to troubleshoot and resolve issues with Acronis Universal Restore or Acronis Universal Deploy About Universal Restore and Universal Deploy Universal restore technology is intended to provide ability to boot operating system after migration to dissimilar hardware. Most common issues are related to non-bootable operating system...

Make sure that the antivirus software running in your environment does not block Acronis products. See Acronis Software: Making Acronis Products Compatible with Antivirus Software Under specific circumstances, the software may crash. It is very important to report a crash instead of trying to workaround it. Normal workflow for a crash problem is...

Segment Product Purchasing options Acronis online store offline   payment methods   purchase methods Personal products Acronis Cyber Protect Home Office (Essentials, Advanced and Premium subscriptions) YES  VISA MasterCard AMEX JCB credit card PayPal WebMoney YES by an Acronis partner Acronis Disk Director...

The following Acronis products have full support of Solid State Drives (SSD): Acronis Cyber Protect Home Office (formerly Acronis True Image) Acronis Cyber Protect 15 Acronis True Image 2021 (all editions) Acronis True Image 2020 (all editions) Acronis True Image 2019, Acronis True Image Subscription Acronis True Image 2018, Acronis True...

You can download new builds under your account as described here. Acronis Cyber Protect Home Office (formerly Acronis True Image) All editions support Windows 10. Acronis True Image 2021 Essential, Advanced, Premium and Standard All editions support Windows 10. Acronis True Image 2020 Essential, Advanced, Premium and Standard All editions...

For service providers Language Acronis Cyber Protect Cloud Acronis Cyber Files Cloud Acronis Cyber Infrastructure Bulgarian YES NO NO Chinese simplified YES YES YES Chinese traditional YES YES NO Czech YES YES NO Danish YES NO NO Dutch YES NO NO English YES YES YES Finnish YES NO NO French YES YES NO German YES...