Knowledge Base

Operating system may hang under specific circumstances. To identify the exact cause, it is necessary to look into the Acronis System Report and collect kernel dump at the moment of hang. Always make sure you have the latest build of the product (if it's possible). Symptoms Operating system lockup is a situation when the system doesn't...

This article gives description of how backup archives are compatible with different versions of Acronis backup software Please take a look at the compatibility table: Acronis  Business Products Can restore, mount and explore (deploy) backups created with: Acronis Cyber Protect 15 Acronis Backup 12.5 Acronis Backup 12...

Segment Product Purchasing options Acronis online store offline   payment methods   purchase methods Personal products Acronis Cyber Protect Home Office (Essentials, Advanced and Premium subscriptions) YES  VISA MasterCard AMEX JCB credit card PayPal WebMoney YES by an Acronis partner Acronis Disk Director...

Make sure that the antivirus software running in your environment does not block Acronis products. See Acronis Software: Making Acronis Products Compatible with Antivirus Software Under specific circumstances, the software may crash. It is very important to report a crash instead of trying to workaround it. Normal workflow for a crash problem is...

Acronis Universal Restore lets you restore your system to different hardware environment; Acronis Universal Restore allows to change Windows Hardware Abstraction Layer and install HDD controller and NIC drivers This article refers to: Acronis Universal Restore Description Acronis Universal Restore is the unique technology developed in Acronis...

32-bit UEFI is supported by the following Acronis products and all newer versions: Acronis Backup 11.7 (all editions) Acronis Snap Deploy 5 Update 1 Acronis True Image 2017 In older and other products, there is a limitation on using Acronis products on devices with 32-bit UEFI. It is possible to protect only non-system, non-locked files,...

The following Acronis products have full support of Solid State Drives (SSD): Acronis Cyber Protect Home Office (formerly Acronis True Image) Acronis Cyber Protect 15 Acronis True Image 2021 (all editions) Acronis True Image 2020 (all editions) Acronis True Image 2019, Acronis True Image Subscription Acronis True Image 2018, Acronis True...

Acronis products support Advanced Format disks The following Acronis products support Advanced Format drives: Acronis Cyber Protect Home Office Acronis True Image 2021 (all editions) Acronis True Image 2020 (all editions) Acronis True Image 2019 (all editions) Acronis True Image 2018, Acronis True Image Subscription Acronis True Image 2017...

You can download new builds under your account as described here. Acronis Cyber Protect Home Office (formerly Acronis True Image) All editions support Windows 10. Acronis True Image 2021 Essential, Advanced, Premium and Standard All editions support Windows 10. Acronis True Image 2020 Essential, Advanced, Premium and Standard All editions...

The following Acronis products support EFI-based systems: Acronis Cyber Protect 15 Acronis Cyber Backup 12.5 Acronis Backup 12 Acronis Backup (Advanced) 11.7 Acronis Backup (Advanced) 11.5, Acronis Backup & Recovery 11.5 Acronis Backup & Recovery 11 Acronis Backup for VMware, Acronis vmProtect 8/9* Acronis Cyber Protect Home Office...