Knowledge Base

Licensing schemes Acronis Cyber Backup products have 2 licensing schemes: subscription licenses and perpetual licenses. Perpetual licenses are unlimited in time. Subscription licenses are valid for 1, 2, or 3 years. After a subscription expires, all product functionality except recovery will be blocked until further subscription renewal. Backed up...

Microsoft Exchange Server uses throttling policies to manage the performance of an Exchange organization. When an Exchange organization is created, a default throttling policy is automatically created that implicitly governs all users within that organization. An administrator may create custom policies that comply with the requirements of the...

Current products Viewing build number in Acronis Cyber Protect Home Office (formerly Acronis True Image) (Windows and Mac) In Windows: Select Account tab on the left panel. Check the build number: On Mac: Click Acronis Cyber Protect Home Office  -> About Cyber Protect Home Office. Check the build number:...

Symptoms The recovery of an Exchange database to original location fails with: Error code: 254 Module: 91 LineInfo: 0x7A0C574AD2E3F5C3 Fields: {"$module":"arx_agent_fork_vsa64_12960"} Message: It is not allowed to overwrite database <database> during recovery. Cause The This database can be overwritten by a restore...

This article provides instruction for troubleshooting virtual machine backup failures in Acronis Cyber Backup virtualization solutions. Solution Follow these steps to troubleshoot virtual machine backup failures: Get familiar with technology of virtual machine backup in the About part. Check for known issues in the Known issues...

Symptoms You restore a machine to dissimilar hardware and apply Acronis Universal Restore. The process completes successfully, but the restored machine goes to BSoD with error "Stop 0x0000007B". Cause One of the possible causes is that you are using a Group Policy setting to prevent the installation of devices. Acronis Universal...

Operating system may hang under specific circumstances. To identify the exact cause, it is necessary to look into the Acronis System Report and collect kernel dump at the moment of hang. Always make sure you have the latest build of the product (if it's possible). Symptoms Operating system lockup is a situation when the system doesn't...

This article gives description of how backup archives are compatible with different versions of Acronis backup software Please take a look at the compatibility table: Acronis  Business Products Can restore, mount and explore (deploy) backups created with: Acronis Cyber Protect 15 Acronis Backup 12.5 Acronis Backup 12...

Meeting Acronis Active Protection Q: What is Acronis Active Protection? A: Acronis Active Protection is an anti-ransomware technology developed by Acronis to bring peace of mind to its users, in addition to its world's leading backup, data protection and disaster recovery technologies. Q: What is ransomware? A: It is a malicious software that...

Symptoms Backup, replication or another activity fails with: The path <path> does not exist. For example: The path "F:/" does not exist. Or, in older builds: Windows error: (0x80070002) The system cannot find the file specified Example of full error log: click to expand | error 0x40002e: Failed to open the backup location. |...