Knowledge Base

Licensing schemes Acronis Cyber Backup products have 2 licensing schemes: subscription licenses and perpetual licenses. Perpetual licenses are unlimited in time. Subscription licenses are valid for 1, 2, or 3 years. After a subscription expires, all product functionality except recovery will be blocked until further subscription renewal. Backed up...

Microsoft Exchange Server uses throttling policies to manage the performance of an Exchange organization. When an Exchange organization is created, a default throttling policy is automatically created that implicitly governs all users within that organization. An administrator may create custom policies that comply with the requirements of the...

Symptoms The recovery of an Exchange database to original location fails with: Error code: 254 Module: 91 LineInfo: 0x7A0C574AD2E3F5C3 Fields: {"$module":"arx_agent_fork_vsa64_12960"} Message: It is not allowed to overwrite database <database> during recovery. Cause The This database can be overwritten by a restore...

Operating system may hang under specific circumstances. To identify the exact cause, it is necessary to look into the Acronis System Report and collect kernel dump at the moment of hang. Always make sure you have the latest build of the product (if it's possible). Symptoms Operating system lockup is a situation when the system doesn't...

Symptoms Backup, replication or another activity fails with: The path <path> does not exist. For example: The path "F:/" does not exist. Or, in older builds: Windows error: (0x80070002) The system cannot find the file specified Example of full error log: click to expand | error 0x40002e: Failed to open the backup location. |...

Current products Viewing build number in Acronis Cyber Protect Home Office (formerly Acronis True Image) (Windows and Mac) In Windows: Select Account tab on the left panel. Check the build number: On Mac: Click Acronis Cyber Protect Home Office  -> About Cyber Protect Home Office. Check the build number:...

Acronis Software is not always able to detect storage hardware correctly in the backup source selection or Disk Management components. This is often caused by a conflict with hardware, its drivers or third-party software. There is a huge number of possible storage configurations, and we cannot test every single one beforehand. This issue can also...

Meeting Acronis Active Protection Q: What is Acronis Active Protection? A: Acronis Active Protection is an anti-ransomware technology developed by Acronis to bring peace of mind to its users, in addition to its world's leading backup, data protection and disaster recovery technologies. Q: What is ransomware? A: It is a malicious software that...

Symptoms After installing security update for Exchange Server, Exchange mailbox backups fail with the following error: Cannot open public folder or mailbox.  Access is denied Example of full log: click to expand | Error 0x5b000b: Cannot open public folder or mailbox 'mailbox@testserver.com'.  | trace level: error...

This article gives description of how backup archives are compatible with different versions of Acronis backup software Please take a look at the compatibility table: Acronis  Business Products Can restore, mount and explore (deploy) backups created with: Acronis Cyber Protect 15 Acronis Backup 12.5 Acronis Backup 12...