Knowledge Base

Symptoms The recovery of an Exchange database to original location fails with: Error code: 254 Module: 91 LineInfo: 0x7A0C574AD2E3F5C3 Fields: {"$module":"arx_agent_fork_vsa64_12960"} Message: It is not allowed to overwrite database <database> during recovery. Cause The This database can be overwritten by a restore...

Acronis Software is not always able to detect storage hardware correctly in the backup source selection or Disk Management components. This is often caused by a conflict with hardware, its drivers or third-party software. There is a huge number of possible storage configurations, and we cannot test every single one beforehand. This issue can also...

Make sure that the antivirus software running in your environment does not block Acronis products. See Acronis Software: Making Acronis Products Compatible with Antivirus Software Under specific circumstances, the software may crash. It is very important to report a crash instead of trying to workaround it. Normal workflow for a crash problem is...

Acronis Universal Restore lets you restore your system to different hardware environment; Acronis Universal Restore allows to change Windows Hardware Abstraction Layer and install HDD controller and NIC drivers This article refers to: Acronis Universal Restore Description Acronis Universal Restore is the unique technology developed in Acronis...

Acronis Scheduler is a tool which is responsible for scheduled Acronis operations. If scheduled backups or other activities do not work as configured in backup plan or task, proceed with this article in order to identify the root cause and solve the issue if possible. Follow these steps to troubleshoot Acronis Scheduler issues: Get familiar with...

While using the VSS backup option to back up complex applications, you may encounter issues with creating volume snapshot/shadow copy. This article provides instructions on how to troubleshoot and resolve such issues. Follow these steps to troubleshoot issues with VSS backup in Acronis Cyber Backup (Acronis Cyber Backup & Recovery): Get...

Symptoms After a backup, you find in logs information that the backup switched to sector-by-sector mode. This sector-by-sector mode is slower than the default method. The messages in the logs look similar to these: Error code: 46 Module: 7 LineInfo: a5695862aaf8e75e Fields: PartitionId : 219 Message: Forced sector-by-sector mode...

This article describes the new way of enabling debug logging. Debug logs are needed in rare occasions and must be gathered only if Acronis support representative explicitly asks to do it (basically, when the root cause of a warning or error cannot be discovered based on the existing errors). Do not enable debug logs by default - it will fill free...

If there is not enough storage space to create the temporary snapshot file, the backup operation will fail with an error message similar to the following one: Not enough storage is available to process this command This article describes what this temporary file is and how to modify its size. For detailed description of the snapshot process, see...

The following Acronis products support EFI-based systems: Acronis Cyber Backup 12.5 Acronis Backup 12 Acronis Backup (Advanced) 11.7 Acronis Backup (Advanced) 11.5, Acronis Backup & Recovery 11.5 Acronis Backup & Recovery 11 Acronis Backup for VMware, Acronis vmProtect 8/9* Acronis True Image 2021 (all editions) Acronis True Image...