Knowledge Base

Operating system may hang under specific circumstances. To identify the exact cause, it is necessary to look into the Acronis System Report and collect kernel dump at the moment of hang. Always make sure you have the latest build of the product (if it's possible). Symptoms Operating system lockup is a situation when the system doesn't...

This article gives description of how backup archives are compatible with different versions of Acronis backup software Please take a look at the compatibility table: Acronis  Business Products Can restore, mount and explore (deploy) backups created with: Acronis Cyber Protect 15 Acronis Backup 12.5 Acronis Backup 12...

32-bit UEFI is supported by the following Acronis products and all newer versions: Acronis Backup 11.7 (all editions) Acronis Snap Deploy 5 Update 1 Acronis True Image 2017 In older and other products, there is a limitation on using Acronis products on devices with 32-bit UEFI. It is possible to protect only non-system, non-locked files,...

Acronis Universal Restore lets you restore your system to different hardware environment; Acronis Universal Restore allows to change Windows Hardware Abstraction Layer and install HDD controller and NIC drivers This article refers to: Acronis Universal Restore Description Acronis Universal Restore is the unique technology developed in Acronis...

Acronis Scheduler is a tool which is responsible for scheduled Acronis operations. If scheduled backups or other activities do not work as configured in backup plan or task, proceed with this article in order to identify the root cause and solve the issue if possible. Follow these steps to troubleshoot Acronis Scheduler issues: Get familiar with...

Symptoms You restore a machine to dissimilar hardware and apply Acronis Universal Restore. The process completes successfully, but the restored machine goes to BSoD with error "Stop 0x0000007B". Cause Drivers for the new hardware are missing or do not match the hardware. Solution You need to verify that the specified driver matches the...

The following Acronis products have full support of Solid State Drives (SSD): Acronis True Image 2021 (all editions) Acronis True Image 2020 (all editions) Acronis True Image 2019, Acronis True Image Subscription Acronis True Image 2018, Acronis True Image Subscription Acronis True Image 2017, Acronis True Image Subscription Acronis Cyber...

Acronis products support Advanced Format disks The following Acronis products support Advanced Format drives: Acronis True Image 2021 (all editions) Acronis True Image 2020 (all editions) Acronis True Image 2019 (all editions) Acronis True Image 2018, Acronis True Image Subscription Acronis True Image 2017 Acronis True Image 2016, Acronis True...

You can download new builds in your account as described here. Acronis True Image 2021 Essential, Advanced, Premium and Standard All editions support Windows 10. Acronis True Image 2020 Essential, Advanced, Premium and Standard All editions support Windows 10. Acronis True Image 2019 Standard, Advanced, and Premium All editions support Windows...

Table showing in which languages you can get Acronis products Acronis products are available in different languages. The table below shows the list of available languages for current Acronis products.   EN DE JA RU FR IT ES Kor. CH Trad. CH Simpl. Pol. Czech  HU  Dan. Dutch Turk- ish Indo- nesian Portu- guese...