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31591: Acronis Cyber Backup: Managing Throttling Policies When Working with Exchange
Microsoft Exchange Server uses throttling policies to manage the performance of an Exchange organization. When an Exchange organization is created, a default throttling policy is automatically created that implicitly governs all users within that organization. An administrator may create custom policies that comply with the requirements of the...
63066: Acronis Cyber Protect Cloud, Acronis Cyber Backup: Backup or another activity fails with "The archive is invalid or its type is unsupported"
Symptoms Backup or a different operation (replication, recovery, etc) fails with the following error: The archive is invalid or its type is unsupported Example of full error log: | error 0x4001fb: Failed to open the backup archive by the ID. | line: 0xa1d3981537c68833 | file: e:\235\enterprise\backup\impl\location_impl.cpp:821 |...
60926: Acronis Cyber Protect Cloud, Acronis Cyber Backup: recovery of mailboxes fails with "Insufficient rights for PowerShell command execution 'Get-User'"
Symptoms You are restoring an Exchange mailbox. The original mailbox does not exist anymore and should be recreated during recovery. Recovery fails with: Error code: 397 Module: 91 LineInfo: 0x8BF116F82F62BBEF Fields: {"$module":"arx_agent_fork_vsa64_6200"} Message: Nothing to recover. For the details, see the log. Last...
64901: Acronis Cyber Protect Cloud: Backup or recovery of a public folder completes with 'Access is denied. Check credentials and try again.'
Symptoms Backup of Microsoft 365 or Exchange public folders fails with an 'access denied' error or completes with warning. For example: Cannot retrieve the contents of Microsoft 365 mailbox folder 'NNNN': '[Microsoft][ews-code=ErrorAccessDenied]: Access is denied. Check credentials and try again., ICS synchronization...
65117: Acronis Backup for Plesk/cPanel: mounting time increases for a backup with file filters
Symptoms In your backup plan, you have selected one or more File filters. You start noticing performance issues: slow backups, slow browsing of recovery points in cPanel/Plesk UI, or sporadical timeout failures. Solution Remove all the File filters set in the backup plan: In Cyber Protection Console, navigate to Plans and...
36993: Acronis Backup: Corrupted MFT, Run List, Block Bitmap or Index forces Sector-by-Sector backup mode
Symptoms After a backup, you find in logs information that the backup switched to sector-by-sector mode. This sector-by-sector mode is slower than the default method. The messages in the logs look similar to these: Error code: 46 Module: 7 LineInfo: a5695862aaf8e75e Fields: PartitionId : 219 Message: Forced sector-by-sector mode...
8032: Acronis software creates a temporary file during snapshot
If there is not enough storage space to create the temporary snapshot file, the backup operation will fail with an error message similar to the following one: Not enough storage is available to process this command This article describes what this temporary file is and how to modify its size. For detailed description of the snapshot process, see...
46575: Acronis Cyber Protect Cloud, Acronis Cyber Protect: Collecting VMware VDDK Logs
When troubleshooting LAN-free backup issues, you might be asked to collect VMware vddk logs. Virtual Appliance Open appliance command line shell (Ctrl+Shift+F2 while appliance GUI console is opened) or connect to appliance via WinSCP How to use the WinSCP utility to connect to the Virtual Appliance: click to expand Install the WinSCP utility...
59277: Acronis Cyber Protect Cloud: what devices and environments can be backed up
Acronis Cyber Protect Cloud is a comprehensive backup solution that suits any environment from home and home office to large businesses. Acronis Cyber Protect Cloud protects: Windows PCs Mac computers iPad, iPhone, and iPod Android devices physical Windows and Linux servers virtual Microsoft Hyper-V and VMware vSphere cloud Microsoft Azure VMs...