Knowledge Base

Operating system may hang under specific circumstances. To identify the exact cause, it is necessary to look into the Acronis System Report and collect kernel dump at the moment of hang. Always make sure you have the latest build of the product (if it's possible). Symptoms Operating system lockup is a situation when the system doesn't...

Make sure that the antivirus software running in your environment does not block Acronis products. See Acronis Software: Making Acronis Products Compatible with Antivirus Software Under specific circumstances, the software may crash. It is very important to report a crash instead of trying to workaround it. Normal workflow for a crash problem is...

The following Acronis products have full support of Solid State Drives (SSD): Acronis Cyber Protect Home Office (formerly Acronis True Image) Acronis Cyber Protect 15 Acronis True Image 2021 (all editions) Acronis True Image 2020 (all editions) Acronis True Image 2019, Acronis True Image Subscription Acronis True Image 2018, Acronis True...

You can download new builds under your account as described here. Acronis Cyber Protect Home Office (formerly Acronis True Image) All editions support Windows 10. Acronis True Image 2021 Essential, Advanced, Premium and Standard All editions support Windows 10. Acronis True Image 2020 Essential, Advanced, Premium and Standard All editions...

For service providers Language Acronis Cyber Protect Cloud Acronis Cyber Files Cloud Acronis Cyber Infrastructure Bulgarian YES NO NO Chinese simplified YES YES YES Chinese traditional YES YES NO Czech YES YES NO Danish YES NO NO Dutch YES NO NO English YES YES YES Finnish YES NO NO French YES YES NO German YES...