Knowledge Base

Operating system may hang under specific circumstances. To identify the exact cause, it is necessary to look into the Acronis System Report and collect kernel dump at the moment of hang. Always make sure you have the latest build of the product (if it's possible). Symptoms Operating system lockup is a situation when the system doesn't...

This article describes how to change the delay time and key for starting Acronis Startup Recovery Manager. This solution applies only to UEFI-booted machines, because the configuration file with delay time and key settings exists only on UEFI-booted computers. If your machine starts in BIOS mode (may also be called "Legacy BIOS" or...

This article gives description of how backup archives are compatible with different versions of Acronis backup software Please take a look at the compatibility table: Acronis  Business Products Can restore, mount and explore (deploy) backups created with: Acronis Cyber Protect 15 Acronis Backup 12.5 Acronis Backup 12...

Symptoms You receive an email notification about a failed backup. You check Acronis True Image user interface and all indicates that all backups have completed successfully : green check box is displayed on each backup backup completion confirmation is displayed under Activity tab for each backup a new recovery point under Recovery tab is added...

Segment Product Purchasing options Acronis online store offline   payment methods   purchase methods Personal products Acronis Cyber Protect Home Office (Essentials, Advanced and Premium subscriptions) YES  VISA MasterCard AMEX JCB credit card PayPal WebMoney YES by an Acronis partner Acronis Disk Director...

Make sure that the antivirus software running in your environment does not block Acronis products. See Acronis Software: Making Acronis Products Compatible with Antivirus Software Under specific circumstances, the software may crash. It is very important to report a crash instead of trying to workaround it. Normal workflow for a crash problem is...

Introduction When a backup ends with an error status (backup is not created), the software displays a short error message in the product interface, and writes the details in a text log file (“full log”). To see the short error message do either of the following: Click on the red cross or the pause icon || in the center of backup task...

Acronis Universal Restore lets you restore your system to different hardware environment; Acronis Universal Restore allows to change Windows Hardware Abstraction Layer and install HDD controller and NIC drivers This article refers to: Acronis Universal Restore Description Acronis Universal Restore is the unique technology developed in Acronis...

Symptoms The described behavior affects backups created or edited after 10th June 2022 in the following conditions:   Acronis Cyber Protect Home Office or Acronis True Image is installed  You are signed in to your Acronis Account You configured or edited a backup plan Backup to NAS All slices of Disk disk backup to...

32-bit UEFI is supported by the following Acronis products and all newer versions: Acronis Backup 11.7 (all editions) Acronis Snap Deploy 5 Update 1 Acronis True Image 2017 In older and other products, there is a limitation on using Acronis products on devices with 32-bit UEFI. It is possible to protect only non-system, non-locked files,...