Knowledge Base

Microsoft Exchange Server uses throttling policies to manage the performance of an Exchange organization. When an Exchange organization is created, a default throttling policy is automatically created that implicitly governs all users within that organization. An administrator may create custom policies that comply with the requirements of the...

Acronis Cyber Protection represents an all-in-one cyber protection solution that integrates backup and recovery, disaster recovery, malware prevention, security controls, remote assistance, monitoring, and reporting. Starting from C21.03, Acronis Cyber Protect Cloud offers core cyber protection functionality at no additional cost, and other ...

If you use a PSA integration such as ConnectWise Manage or Autotask PSA, you should not use this script. Any changes made by this script are reversed by the PSA integration on the next sync. Please see Mass edition switch for multiple customers using ConnectWise Manage or PSA integrations instead This script allows switching edition to...

Operating system may hang under specific circumstances. To identify the exact cause, it is necessary to look into the Acronis System Report and collect kernel dump at the moment of hang. Always make sure you have the latest build of the product (if it's possible). Symptoms Operating system lockup is a situation when the system doesn't...

Symptoms Backup and/or recovery of an Exchange mailbox fails with the message similar to the following: Cannot open public folder or mailbox <user@domain.com> Access is denied. Failed to connect to Microsoft Exchange API using url '{0}' uri: https://%my_public_domain_address%/EWS/Exchange.asmx Where %my_public_domain_address% is...

On March 31, 2021, Acronis introduced a new licensing model for Acronis Cyber Protect Cloud, which includes core cyber protection functionalities together with optional advanced protection packs that enable you to extend your services, offer greater security, and simplify management.  As we continue transitioning to...

Symptoms Backup, replication or another activity fails with: The path <path> does not exist. For example: The path "F:/" does not exist. Or, in older builds: Windows error: (0x80070002) The system cannot find the file specified Example of full error log: click to expand | error 0x40002e: Failed to open the backup location. |...

What is One-click recovery In case of a malware attack, there is a need to recover multiple machines even if they are not connected to the management server. One-click recovery allows users to recover the latest disk backup of their machines automatically. This can be a backup of the entire machine, or a backup of specific disks or volumes on...

This document outlines how to switch customer tenants from Legacy Backup Standard edition to the new per workload or per gigabyte licensing using an already configured ConnectWise Manage integration. A similar process can be followed with our Autotask PSA integration. Legacy Backup Standard → per workload / per gigabyte ...

Current products Viewing build number in Acronis Cyber Protect Home Office (formerly Acronis True Image) (Windows and Mac) In Windows: Select Account tab on the left panel. Check the build number: On Mac: Click Acronis Cyber Protect Home Office  -> About Cyber Protect Home Office. Check the build number:...