67158: Acronis Cyber Protect Cloud: Backup of Microsoft Teams fails with "Failed to load team apps: Error 403 GET..."

use Google Translate

Last update: jeu, 2020-09-17 13:14

Symptoms

Cloud to cloud backup of Microsoft Team fails with an error like "Failed to load team apps: Error 403"

Full error message looks similar to:

{ "code": "error", "error": \{ "domain": "C2CAgent", "code": "TeamsCouldNotLoadTeamApplications", "reason": "TeamsCouldNotLoadTeamApplications", "context": { "message": "Error: 403 GET https://graph.microsoft.com/beta/teams/bf4bf70b-96cb-4a4f-9cbb-4097e1543e8a/installedApps?$expand=teamsAppDefinition {\r\n \"error\": {\r\n \"code\": \"Forbidden\",\r\n \"message\": \"Entitlements cannot be retrieved because this team is archived.\",\r\n \"innerError\": {\r\n \"date\": \"2020-09-15T10:36:28\",\r\n \"request-id\": \"dca0f744-af26-4ea2-a6ad-43452853c82a\",\r\n \"client-request-id\": \"8fbfc4f7-0d3c-432d-b6b2-3f0ae73e6905\"\r\n }\r\n }\r\n}" }, "debug": \{ "msg": "Error: 403 GET https://graph.microsoft.com/beta/teams/bf4bf70b-96cb-4a4f-9cbb-4097e1543e8a/installedApps?$expand=teamsAppDefinition {\r\n \"error\": {\r\n \"code\": \"Forbidden\",\r\n \"message\": \"Entitlements cannot be retrieved because this team is archived.\",\r\n \"innerError\": {\r\n \"date\": \"2020-09-15T10:36:28\",\r\n \"request-id\": \"dca0f744-af26-4ea2-a6ad-43452853c82a\",\r\n \"client-request-id\": \"8fbfc4f7-0d3c-432d-b6b2-3f0ae73e6905\"\r\n }\r\n }\r\n}" } } }

Cause

Issue happens during the backup of an archived team. Backup of archived Microsoft teams is currently not supported and will be introduced in future releases of Acronis Cyber Cloud.

Solution

Make an archived team active as explained in https://docs.microsoft.com/en-us/microsoftteams/archive-or-delete-a-team

Étiquettes: