64705: COVID-19 Response Campaign

use Google Translate

Last update: mar, 2020-04-14 10:46

As global business adjusts to the remote-work environment during the Covid-19 pandemic, clients are counting on service providers to help them adapt. Acronis has put special measures in place so service providers can ensure that their clients have the tools and resources needed to remain secure while being productive. 

We are offering you Acronis Cyber Files Cloud – our secure, enterprise-grade file sync and share solution – free until July 31, 2020. 

For any new customers you add after March 18, we will not charge you for their consumption of any Acronis Cyber Backup Cloud between March 18 and July 31. 

Q: How will the Acronis Cyber Backup Cloud campaign work?

A: There are two ways this campaign can be implemented: 

  1. All partners who do not have an integration with Acronis Cyber Cloud: the service provider must create the end customer in trial mode in the management portal UI, resulting in no charge for them until July 31, 2020. As of August 1, 2020, they will be automatically switched into production mode and 
    billing will resume. Please see screenshot below:   
  2. All partners who have an integration with Acronis Cyber Cloud, create customers and override standard rules of trial-to-production switch logic may modify integration to extend trial period for newly created customers up to July 31, 2020. 

On July 31 2020, everyone will be switched to production mode, with the exception of those customer that have been in trial for less than one full calendar month (i.e., created during July 2020). 

The campaign is applicable only to newly created customer tenants from March 18 to July 31, 2020. Acronis recommends the service providers to offer this campaign to their end customers, but this is up to the service provider’s discretion.  


Q: Do the campaigns apply worldwide?

A: The Acronis Cyber Files Cloud campaign applies worldwide. The Acronis Cyber Backup Cloud end customer campaign applies worldwide except in Japan (data center).


Q: Do these campaigns apply to all editions of Acronis Cyber Backup Cloud (Standard, Advanced, and Disaster Recovery)?

A: Yes.


Q: Does the Acronis Cyber Backup Cloud end customer campaign apply for local backup?

A: Yes.


Q: Does the Acronis Cyber Backup Cloud end customer campaign apply to newly signed-up service provider partners?

A: Yes.


Q: Is the campaign applicable to per GB and per device model?

A: Yes.


Q: Does the partner still pay the minimum commitment during this campaign?

A: Yes, the partner will be liable to pay minimum commitment, as usual.


Q: Which type of service provider partners are eligible?

A: Both direct and indirect partners (cloud distributors and marketplace) 


Q: If an end customer is dropped in any month, and replaced with another, therefore maintaining the global number of end customers, will the new end customer still be free of charge?

A: Yes. We are monitoring each net new end customer individually and the only condition for eligibility is that it is new and that it is between March 18 and July 31, 2020.