Product mapping wizard

Product mapping wizard steps

1. Select cloud services and editions
   • No changes are applied to ConnectWise Manage after applying this step.
2. Set up product mapping
   • No changes are applied to ConnectWise Manage after applying this step.
3. Set up product settings
   • During this step, first new products are created in ConnectWise Manage;
   • After this step, ConnectWise Manage products are mapped to selected offering items.

Product mapping

Provisioning of services via ConnectWise integration has limitations depending on the selected service.

Backup and Disaster Recovery

• At least one device (data source) and one storage are required to provision the service;
• To provision following products, you must also provision Microsoft 365 seats:
  • Mailboxes
  • OneDrive
• To provision following products, you must also provision Google Workspace seats:
  • Gmail
  • Google Drive
• It is impossible to provision products from different editions;
• Disaster recovery infrastructure must be from the same location as the backup products.

File Sync & Share

• Users and cloud storage are required to provision the service.

Default storage

For Backup and Disaster Recovery service it is required to select one Default backup storage. As a result, products from all editions related to this storage are marked as default.
If no backup storage is included into Agreement, a new tenant is provisioned with the default backup storage. Edition of this storage is selected according to edition of the first available product in the Agreement.

Free provisioning

Any number of products can be set as Free. When provisioning a tenant, following rules apply, depending on the selected service:

Backup and Disaster Recovery

• Edition of all products is selected according to edition of the first available product in the Agreement;
• All Free products from selected edition are provisioned;
• Free provisioning is available only for default backup storage.

File Sync & Share, Notary, Physical Data Shipping

• All Free products are provisioned
• It is possible to provision only one File Sync & Share cloud storage

Examples

You can use examples below to configure Agreements in ConnectWise Manage.

Service description	Billing model*	Product mapping	Agreement structure
Backup Service: Standard edition only Provide VM backup to cloud storage Licensing: Per device Charge only for VMs, do not show cloud storage in billing order	Prepaid	Data Sources - Standard Edition: Virtual machines > Acronis vms	Agreement: Backup Service (Standard) Additions: Acronis vms (Prepaid)
Backup Service: Standard edition only Provide VM, Servers backup to cloud storage Licensing: Per GB Charge only for cloud storage, do not show protected devices in billing order	Prepaid 1TB, PAYG overage	Backup - Standard Edition: Servers > Free Virtual machines > Free Backup storage > Acronis Storage	Agreement: Backup Service (Standard) Additions: Acronis Storage (Prepaid - 1TB) Acronis Storage (PAYG)
Backup Service: all editions, upgrade/downgrade available Provide VM backup to cloud storage Switching agreements allows upgrade/downgrade of editions  Licensing: Per device Charge only for VMs, do not show cloud storage in billing order	PAYG	Backup - Standard Edition: Virtual machines > Acronis vms Backup - Advanced Edition: Virtual machines > Acronis adv vms Backup - DR Edition: Virtual machines > Acronis dre vms	Agreement: Backup Service (Standard) Additions: Acronis vms (PAYG) Agreement: Backup Service (Advanced) Additions: Acronis adv vms (PAYG) Agreement: Backup Service (DR) Additions: Acronis dre vms (PAYG)
Backup of O365 (standard), File Sync & Share - separate services Provide O365 backup to cloud storage Provide FSS service Licensing: Per seat Charge only for seats, do not show cloud storage in billing order	PAYG	Backup - Standard Edition: Microsoft 365 seats > Acronis O365 seats Mailboxes > Free OneDrive > Free Microsoft 365 SharePoint Online > Free File Sync & Share: Users > Acronis fc seats Cloud storage > Free	Agreement: Backup of O365 (Standard) Additions: Acronis O365 seats (PAYG) Agreement: File Sync & Share Additions: Acronis fc seats (PAYG)

*See documentation to setup additions in correct billing model.