18140: Acronis Backup & Recovery 10 Virtual Edition: Virtual Appliance Cannot Restore Files from Disk Backup

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Last update: ven, 2011-02-11 13:22

Virtual Appliance does not support restore of files from a disk backup. If you need to restore files from a disk backup, please use Acronis Agent

This article applies to:

  • Acronis Backup & Recovery 10 Advanced Server Virtual Edition

Symptoms

  1. You connect to Acronis Backup & Recovery 10 Management Server;
  2. You press Recover and in Machine to Recover Selection you select the server with Acronis Backup & Recovery 10 Agent for ESX/ESXi (Virtual Appliance);
  3. You set up a task to recover selected files/folders from a disk backup;
  4. When you press OK, you receive an error message similar to the following one:

    Failed to create recovery task

    OR

  5. You connect to Acronis Backup & Recovery 10 Agent for ESX/ESXi and set up a recovery task;
  6. When selecting Data type, the option Files is not available:

Cause

This is by design. Virtual Appliance does not support restore of selected files/folders from a disk backup.

Solution

Use Acronis Backup & Recovery 10 Agent for Windows or Acronis Backup & Recovery 10 Agent for Linux to recover selected files/folders from a disk backup.

(!) If you want to recover selected files/folders directly into a virtual machine, Acronis Backup & Recovery 10 Agent for Windows/Agent for Linux should be installed on this virtual machine.

More information

See also Acronis Backup & Recovery 10: Restoring Specific Files and Folders From Disk Backup.

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