Linux

How to collect logs of SnapAPI drivers in Linux

This article describes peculiarities of backing up to removable devices

This article applies to:

  • Acronis Backup 11.5 (Acronis Backup & Recovery 11.5)
  • Acronis Backup & Recovery 11 Build 17437 or higher

By a removable device, we mean an RDX drive or USB flash drive. A USB hard disk drive is not considered to be a removable device unless it is recognized as such by the operating system.

Create two separate tasks if you are planning to back up local and network folders

Description of the Wake-on-LAN technology implemented in Acronis Backup Advanced

This article explains the general concept of archives and backups as realized in Acronis Backup & Recovery, and how one can resume previous backups into the same archive

Troubleshooting issues with Wake-on-LAN in Acronis Backup Advanced

Tape write block size cannot be adjusted in Acronis Backup Advanced 11.5

This article describes how to change the time zone on vCDA machine.

The operation fails because the archive meta information is damaged or missing. Run vault validation to fix the issue

The Acronis Backup GUI has been tested on and proved to be fully compatible with the following Linux X window managers:

This article describes how to install the Agent for Linux remotely.

Symptoms

You have RHEL/Centos/Fedora Linux machine with kernels:

  • 2.6.32-71.el6
  • 2.6.18-164.2.1
  • 2.6.18-128
  • 3.5.x-3.6.x vanilla kernel

Cause

This is an issue on the Red Hat Enterprise Linux kernel side:

This article describes the issue with Acronis Secure Zone creation in Linux

Backup to unmanaged vault fails if the XML file with archive metadata is corrupt

Symptoms

The following conditions are met:

Once a password has been set for a backup archive, it can not be retrieved if lost or forgotten

If there is an issue with backing up to NAS, provide access credentials

You need configure the system restored to dissimilar hardware before you can boot it

In order to boot a virtual machine in a Red Hat Enterprise Virtualization (RHEV) environment using Acronis bootable media, follow these steps:

How to prepare the pre-compiled SnapAPI modules for Acronis backup software for Linux.

Symptoms

In some cases Acronis Managed Machine Service cannot stop in time and is killed and you receive the following error in logs:

acronis_mms.service failed.

Cause

Timeout period for Acronis MMS service is too short for the given environment and Acronis software usage.

Solution

Increase the timeout setting for acronis_mms to allow for correct service stop.

This article describes the new way of enabling debug logging. Debug logs are needed in rare occasions and must be gathered only if Acronis support representative explicitly asks to do it (basically, when the root cause of a warning or error cannot be discovered based on the existing errors). Do not enable debug logs by default - it will fill up free space quickly, and troubleshooting usual problems will be almost impossible due to large amount of unnecessary data.

Acronis Cyber Infrastructure 2.5

Release notes

Acronis Storage 2 changelog

Acronis Cyber Protect Cloud uses Resumable Backup technology which reduces network load and therefore enhances backup performance.

Resumable Backup means that in case of a backup failure data upload will be resumed, i.e.:

This article provides instruction for troubleshooting recovery and conversion to virtual machine failures in Acronis Backup (Acronis Backup & Recovery).

Follow these steps to troubleshoot the recovery and conversion to virtual machine:

This article explains to install Acronis software on Linux systems without installing packages required for compiling SnapAPI module on every machine. Instead, it's possible to install Acronis agent on a test machine and distribute precompiled module over your systems.

Solution

On the source machine:

1. Build SnapAPI modules:

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