Decompress files listed in the error message.
You attempt to upgrade/install Acronis Software and get this error during the installation process
Starting with Update 1, Acronis Backup 12.5 (both Standard and Advanced) provides a convenient tool for remote installation and update of Windows Agents on multiple machines.
Prepare a list of machines where Agent for Windows should be installed
Create a .csv file containing hostnames or IP addresses and access credentials, one machine per line:
host1 user1 password1
host2 user2 password2
host3 user3 password3
Acronis Catalog Browser Service can't start after Java update.
Acronis renewals must be registered to complete the maintenance renewal transaction. You can update your support program information by clicking Register Renewal near the outdated support program information and submitting your Order/Invoice/License certificate number and billing e-mail.
This article describes why it is important to download the latest build of an Acronis product even if you have a boxed version
You install an Acronis product in a Windows operating system. Installation fails with these messages in MSI log: "MainEngineThread is returning 1603" error in log
If you have Acronis Revive 2017, you can upgrade to 2019 version for free. Download the installation file from Acronis Revive page (use the button Download Demo), install it and use the same serial number to activate the new version.
New users can purchase Acronis Revive 2019 online here.
Acronis Customer Central provides support for the current and immediate previous versions of Acronis products through Acronis Knowledge Base, Acronis Support Forum, E-Mail, Live Chat or Phone. Please see Customer Service & Support. Support for trial version is provided for the current version of the product only.
This article describes where to download and how to install an update.
Starting with version 4 (Backup management server 12.0.1078, Backup management console 12.0.2079) Acronis Backup Cloud and Acronis Backup Service have implemented automated check for updates.
Once you have logged into Backup management console, you will be notified about new build availability by a marker:
To update agents:
Acronis True Image 2019 is currently installed on a Mac.
You launch the program and it detects that a newer version of the software is available.
When you try to download and install it, an error occurs: "For security reasons, updates that downgrade versions of the application are not allowed".
Known issue with the live update.
Summary: registration process at the official Acronis web site
Register a serial number of your Acronis software to download the latest build of it
This article describes Acronis Data Cloud APS update preparation steps alowing to minizimize the risk of errors that might happen during the update.
Preparation steps described below are highly recommended to the service providers with a large amount of Acronis Data Cloud subscriptions managed by OSA (1000+).