There are permanent and trial serial numbers of Acronis Recovery for Microsoft Exchange

If you add a machine with Acronis Agent by its IP Address, then Acronis Management Console will not be able to connect to it after the Acronis Agent's IP changes

Switch to the Expert mode and check expiration time on the dashboard

Since Acronis Backup and Security 2010 includes online backup subscription, you can register only one serial number under one account

This is a known product limitation. If you have several licenses, you can create a separate account at the Acronis website for each of them

You need to have both the upgrade serial number and the serial number from the product you are upgrading from

Delete the Acronis Managed Machine Service (MMS) logs and Acronis Agent backup policies to resolve the issue

The issue is caused by the corruption in Acronis License Server database

This is due to the lack of permissions on the account specified when adding the machine

Para actualizar manualmente la información del programa de asistencia, haga clic en Renovación del registro, que se encuentra cerca de la información del programa de asistencia desfasado, y envíe su número de certificado del pedido/factura/licencia y la dirección de correo electrónico de facturación.

Make sure you have an account at the Acronis website, then log into your account through the product

Adding a machine to the Acronis Management Server fails with "The machine has already been registered". However the machine is not in the Acronis Management Server

Acronis renewals must be registered to complete the maintenance renewal transaction. You can update your support program information by clicking Register Renewal near the outdated support program information and submitting your Order/Invoice/License certificate number and billing e-mail.

How to change the registration e-mail on Acronis website

You need to have Order ID and a serial number to retrieve the registration E-mail

Summary: registration process at the official Acronis web site


You have successfully installed a Backup Client, but registration failed and machine does not appear in Backup Management Console.

Or you need to re-register a client machine to another Backup Account.


(!) IMPORTANT: This method is NOT supported for registration of Agent for VMware (Windows)

Use this method to manually register a Backup Client.

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