error message

Acronis Cyber Protect Cloud: Error "The user does not belong to the group ancestors" While Browsing the Data in Web Restore

Symptoms

When attempting to browse data using the Web Restore console, the user receives an error message stating that access is denied because "The user does not belong to the group ancestors":

As a result, the user is unable to reach the data they are attempting to access.

Acronis Cyber Protect Home Office, Acronis True Image: Common backup errors

Introduction

When a backup ends with an error status (backup is not created), the software displays a short error message in the product interface, and writes the details in a text log file (“full log”).

To see the short error message do either of the following: