Activation

Este seguro que usted tiene una cuenta en el website de Acronis, despues ingrese a su cuenta desde la consola de Acronis Backup & Recovery 11.

When you try to activate your trial version of True Image 2013 by Acronis, you get an error. You cannot activate a trial version. Please ignore this message.

Purchase a new license or move one of the activations to your current machine

This article applies to:

  • Acronis True Image 2015

You are trying to activate Acronis True Image using offline activation and get this error. Select the right license file or enter the activation code manually.

Reactivating your copy of Acronis True Image 2014 or moving the installation to a different machine

Owners of Acronis True Image 2018 Upgrade licenses may notice the following message after entering the serial number for an old version of Acronis True Image:

"This number corresponds to other Acronis product, not Acronis True Image 2018"

Applies to:

This article applies only to Acronis True Image 2018, builds 9207 to 10410 included.

If you have Acronis True Image 2018 build 10640 or any newer version of Acronis True Image, this article does not apply.

Introduction

To use Acronis True Image on a Windows computer or a Mac, you need to activate it via the Internet. Without activation the fully functional product works for 30 days. If you do not activate it during that period, all the program functions become unavailable except the recovery.

You can activate Acronis True Image either on your computer or from another computer, if your computer is not connected to the Internet.

Symptoms

You receive the following message:

You've exceeded the maximum number of activations for this serial number
 

Symptoms

You receive the following message:

You've exceeded the maximum number of activations for this serial number

and/or

Too many activations

Symptoms

You receive the following message:

You've exceeded the maximum number of activations for this serial number

and/or

Too many activations

Cause

You exceed the limit of available activations. For example, you have an Acronis True Image 2020 1 computer license and attempt to install Acronis True Image on more than 1 machine.

Other possible causes:

Introduction

Activation makes sure you are using Acronis Cyber Backup in the compliance with Acronis Licensing Policy and Acronis end user license agreement (EULA) [pdf]. In most cases, one purchased Acronis Cyber Backup license key allows protection of one physical machine.

Introduction

To use Acronis True Image on a Windows computer or a Mac, you need to activate it via the Internet. Without activation the fully functional product works for 30 days. If you do not activate it during that period, all the program functions become unavailable except the recovery.

You can activate Acronis True Image either on your computer or from another computer, if your computer is not connected to the Internet.

Symptoms

You receive the following message:

You've exceeded the maximum number of activations for this serial number

and/or

Too many activations

This article applies to subscription licenses

Symptoms

You receive the following message:

You've exceeded the maximum number of activations for this serial number. Activation required

and/or

Too many activations

Symptoms

You receive the following message:

You've exceeded the maximum number of activations for this serial number

and/or

Too many activations

Cause

You exceed the limit of available activations. For example, you have an Acronis True Image 2021 1 computer license and attempt to install Acronis True Image on more than 1 machine.

Other possible causes:

Introduction

To use Acronis True Image on a Windows computer or a Mac, you need to activate it via the Internet. Without activation the fully functional product works for 30 days. If you do not activate it during that period, all the program functions become unavailable except the recovery.

You can activate Acronis True Image either on your computer or from another computer, if your computer is not connected to the Internet.

Windows activation is required after restore using Acronis Universal Restore or converting a windows based partition backup to different hardware or virtual environment. This is not an Acronis issue. It is a Windows native functionality.

You want to activate Acronis True image and provide a serial number. The serial number is accepted, but you see this error message:

Activation required! Days remaining: 30

You try to resolve the issue by clicking Resolve issue or Enter serial number, but you see this message in the further steps:

The serial number is registered to another account.

Introduction

Having issues with activating your Acronis True Image license? Paid for a license or renewal, but it still says "Trial" or "Expired"? Unable to sign in? This articles gives instructions how to fix that.

Symptoms

You receive the following message:

You've exceeded the maximum number of activations for this serial number

and/or

Too many activations for one serial number

and/or

Activation required! Days remaining: <N>

Symptoms

You installed Acronis Cyber Protect Home Office and signed in.

After clicking Enter serial number, you submit a short subscription key (16 symbols).

After you press Activate, the activity indicator runs for some time, then Activate and Cancel buttons reappear. No error message is shown.

This article applies to:

  • Acronis Cyber Protect 15 Update 3 and later

Description

Starting from Update 3 the license management in Acronis Cyber Protect 15 is centralized and is done in the Acronis Cyber Protection service console in the cloud, which is part of Acronis Cyber Cloud (https://cloud.acronis.com).

This article applies to: Acronis Cyber Protect 15 Update 3 (Build 28035)

Symptoms

  1. Two-factor authentication is enabled in Cloud console.
  2. Attempt to activate management server fails with:

    An error occurred during registration. Please try to register the Management Server again

Cause

Two-factor authentication is not yet supported by online management server activation mechanism.

This feature will be implemented in future versions or the product.

Symptoms

  • Management Server activation fails with the following error:

    Login to this Acronis account failed. Verify that this account exists and your credentials are correct

How to move an activated True Image 2013 by Acronis license to a different machine

Introduction

To use Acronis Cyber Protect Home Office (formerly Acronis True Image) on a Windows computer or a Mac, you need to activate it via the Internet. Without activation, the fully functional product works for 30 days. If you do not activate it during that period, all the program functions become unavailable except for recovery.

Symptoms

  1. You installed Acronis Cyber Protect management server and logged in to the local web console.
  2. Using Internet Explorer 11, you attempt to activate an offline management server: Activation through file -> I do not have an activation file -> Download the registration file
  3. When you click on Download the registration file, file is not downloaded from cloud console. No error message is displayed.

Symptoms

1. You have done one of the following:

  • Renamed the Management Server machine (AMS).
  • Reinstalled Management Server machine before unregistring it from the Cloud Backup Console.
  • Clicked on “I don’t have access to the management server” button in the Cloud Backup Console.
  • Unregistered an offline Management Server via cloud console: Settings -> License usage -> Unregister

 

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