Knowledge Base

This article contains information on how to contact Acronis DeviceLock DLP support and how to browse and review the submitted support cases in your Acronis Account. Contact Acronis DeviceLock DLP Support If you have questions or need to report an issue with Acronis DeviceLock DLP, please use this submission form. All new support cases...

Welcome to the Acronis #CyberFit Partner Program! This handbook is designed to familiarize you with Acronis, the products we offer, and the support that’s available to you one-to-one and on-demand via the totally redesigned Partner Portal.  Expand All / Hide All I’m logged in to the Partner Portal; where do I start? Use the...

Peticiones de Asistencia, disponible en Mi Cuenta, es un Servicio del Portal de Acronis donde usted puede navegar y revisar todos sus casos e iniciar un caso nuevo: Para crear una peticion al Soporte Técnico de Acronis presione Submit new case: Para ver el estado de caso de asistencia ya abierto, de un click en el signo '+' y revise la historia...

Expand All / Hide All General licensing questions How Acronis Backup is licensed? Most Acronis Backup products are licensed per protected machine, with the exception of Acronis Backup for VMware product, which is licensed per physical host CPU socket. How many licenses do I need for my environment? A license is required for every machine or...

This article contains frequently asked questions about Acronis DeviceLock DLP and answers to them. If you still have questions left, please contact Acronis support.   General Is there a server component of Acronis DeviceLock DLP, and what does it serve as? There are two server components in Acronis DeviceLock DLP: DeviceLock Enterprise...

// // This article applies to: Acronis Files Connect (formerly ExtremeZ-IP) Expand All General What are the server system requirements for Acronis Files Connect? Acronis Files Connect runs on virtually all variations of Windows 2003, 2008 and 2012, up to 2012 R2. The only known exception is Windows Small Business Server 2011 Essentials (the...

Question: How does Acronis Files Connect (formerly ExtremeZ-IP) map the Windows security model to Macintosh-style folder permissions? Answer: While Windows uses access control lists (ACLs) exclusively to enforce security, the Macintosh uses any one of three different schemes, Mac-style folder permissions, UNIX permissions, or ACLs. Regardless of...

Expand All / Hide All What is Acronis Cyber Files? Acronis Cyber Files (formerly Acronis Files Advanced) enables enterprise employees using any device – desktop, laptop, tablet or smartphone – to securely access, sync and share corporate content while IT maintains control over security and compliance. Content can be accessed...

General licensing questions How Acronis Backup is licensed? Acronis Backup is licensed per protected machine, with the exception of Acronis Backup for VMware, which is licensed per physical host CPU socket. Both subscription and perpetual licenses are available. What is the main difference between subscription and perpetual licenses?...

This document contains common questions and answers relating to the installation and testing of Acronis Cyber Files on Windows, Mac, iOS and Android. For additional questions please email us at access-sales@acronis.com.   Expand All Capabilities & Configuration Accounts Can Acronis Cyber Files integrate with Active Directory? Yes, the...