Knowledge Base

Symptoms Discovering resources in Microsoft 365 account fails with: A backup agent error: 'agent was crashed' Cause Agent crashes during discovery if there is no SPO license available. Solution Acronis development team is working on the issue. Other resources discovered correctly.

Follow the steps to register your product and get support for Acronis Cyber Backup SCS Hardened Edition : 1.    Sign up at https://account.acronis.com/#/auth/signup  2.    After logging into your Acronis account register your serial number by using “Add Keys” button: 3.    Paste...

Symptoms In your backup location, you notice archives with "Remediation" in their names. Cause Archives with names like "%device_name%-Remediation" are created as a result of backup remediation action performed by user from Threat Feed (in case, the user confirmed to Backup of protected or unprotected machines in...

Introduction When backing up to NAS or a network folder using Version 12 backup format, the archive may become corrupted and operations with the archive will fail with "data is corrupted: CRC mismatch or internal data structures mismatch". Such errors are usually caused by hardware problems or file system issues on the backup...

Symptoms You create and apply a protection plan with "Antimalware portection" module enabled. You notice that Acronis Active Protection service is not started. When you try to start it manually, you get this error: Windows could not start the Acronis Active Protection service on Local computer. Error 1053: The service did not respond to...

This article applies to: Acronis Cyber Cloud Acronis Cyber Protect 15, Acronis Cyber Backup 12.5 - Cloud Deployment Symptoms Agent for Windows build 26077 is installed. You create a new protection plan or edit an existing one. After saving changes to the protection plan, you can see an activity "Setting up disaster recovery...

Symptoms Activity (refreshing location, deleting archives, etc.) finishes with error: Failed to connect to the Agent Core service on this machine Cause Cloud components cannot connect to the Agent Core service on the agent side. Troubleshooting Make sure that Acronis Agent Core service (aakore) is running on the agent machine, If Acronis Agent...

Symptoms You have Microsoft Security Essentials enabled on a machine. You install Acronis Agent on this machine and want to use cyber protection features. You notice that Acronis Cyber Protection does not work properly when MSE is enabled. Solution You need to manually uninstall or disable (by disabling realtime protection in its settings) MSE...

Symptoms You have installed Acronis Cyber Protect 15 software and attempt to deploy Agent for Scale Computing HC3 (Virtual Appliance); Deployment of the Agent for Scale Computing HC3 (Virtual Appliance) instantly fails with the following error: Failed to download the virtual appliance. Check the Internet connection on host <hostname...

Symptoms You are creating a protection plan with the backup module. You select files/folders from a network share in What to backup You receive a prompt to specify credentials. After you provide credentials, they are accepted without error or warning. When you try to save the protection plan, the following error appears: The credentials...