Knowledge Base

Symptoms You create backup of a machine which has Acronis Agent for Windows or Linux installed You run this backup as VM (“Instant Restore” feature) and finalize it via Agent for VMware/ Hyper-V When this Virtual Machine is powered on, the Agent for Windows/ Linux does not start automatically within the guest Operating System. Cause...

Symptoms you are facing one of these issues after DCs were updated to C22.06: Intermittent slowness that appears during login to console, switching between tenants, and other operations. Login to Acronis console gets stuck or fail with “Connection failed” Cause Infrastructural changes in C22.06. Acronis Development team applied two...

List and description of new features launched in Acronis Partner Portal. Feature List Partner Demo Lab - Demo lab page providers partners the ability to spin-up an on-demand lab through Acronis Partner Portal Partner Locator - Partner can update public company information New Languages - Chinese Simplified, Chinese Traditional, Korean Key...

Symptoms C2C backups have been pending for more than 24 hours on EU1 DC and EU2 DC: status ‘Backup queued’ Cause Throttling on Microsoft side: Acronis follows the time given by Microsoft to retry requests to run the backups on data centers which is causing the backup queue to grow. Solution Wait for the backups to run...

Symptoms Customer has machines with Agent for Exchange installed; After C22.06 release, "Microsoft Exchange" tab is empty: Cause Issue in the product. Acronis Development team is working on a fix. This article will be updated as soon as a fix is released.  

Symptoms You log into Cyber Protection console; You Select "All customer" from the pull down menu; Click on "Devices" tab and select a workload; Protection plan is not showing for that workload:   Cause In the current product design, protection plans are not displayed in "All customers" on a partner...

Symptoms You are facing the following issues: High CPU usage by Task manager. Activities can’t be cancelled. Activities generate long list of warnings in the console: Cause Issue with synchronizing with the Local Task Manager after datacenter update to 22.05. Acronis Development team is working on a fix. This article will be updated...

Symptoms You have enabled the option "Enhanced security mode" while creating a tenant. You are trying to disable it. Disabling the "Enhanced security mode" isn't possible. Cause Limitation in the current Product Design: Enhanced security mode cannot be disabled after tenant is created.  Workaround You can re-...

Symptoms You are facing one of these issues: You notice that some items (Sharepoint site, a user mailbox, etc.) are not shown in Acronis console, especially if the item has been created/ edited recently. You have deleted an item from Microsoft 365/ Google Workspace, but the same item (mailbox, site, etc.) is still visible in Acronis console....

Symptoms Agent registration fails with "The requested service is not available for your account" or "A device cannot be registered for a partner account" Cause Agent cannot be registered with partner credentials. Solution Log in as a Customer user or Company administrator of a tenant. More about User accounts can be...