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Acronis DeviceLock DLP
FAQs & Hot Topics
Acronis DeviceLock DLP: various applications fail to start with 'The application was unable to start correctly (0xc0000142)' error
Security Updates
For information on security updates, visit
https://security-advisory.acronis.com
Licensing, Requirements, Features & More
DeviceLock DLP: Licensing terminal sessions
How-tos
Acronis DeviceLock DLP: How to Configure Sharing Permissions in macOS Ventura
Acronis DeviceLock DLP: How to install or upgrade an entire DeviceLock DLP environment
Technical Questions & Known Solutions - Device Control
Acronis DeviceLock DLP, Acronis DLP (Device Control module of Acronis Cyber Protect Cloud): Memory leaks
Troubleshooting
[StandaloneDLP] How to Use SQL Server Settings to Fix Empty DLES Relation Charts
Anti-keylogger
Acronis DeviceLock DLP: Configuration - Resolving USB Device Malfunction when Full Control / White List Configured for All Users
Acronis DeviceLock DLP: How to resolve the issue of DeviceLock detecting authorized devices as keyloggers
Acronis DeviceLock DLP: Configuration - Resolving Lack of Access to Gaming Mouse
Acronis DeviceLock DLP: Configuration - Front side USB ports are malfunctioning on DeviceLock controlled computers
Acronis DeviceLock DLP: Configuration - Resolving Integrated Laptop Keyboard Malfunction
Acronis DeviceLock DLP: Configuration - Resolving PS/2 KVM Switch Malfunction
Antivirus compatibility issues
Acronis DeviceLock DLP: Blue Screen of Death (BSOD), or unexpected system restart due to compatibility issue with Kaspersky Endpoint Security 11
Acronis DeviceLock DLP: The list of exceptions necessary to ensure smooth operation in conjunction with antivirus software
Auditing
Acronis DeviceLock DLP: An attempt to open Audit Log Viewer on client fails with "Access is denied" or "The requested operation is not supported"
Acronis DeviceLock DLP: Configuration - Resolving Lack of Audit Log Data Due to "Audit Log Type" Setting
Acronis DeviceLock DLP: Configuration - Reducing the Size of DeviceLock Enterprise Server Database
Acronis DeviceLock DLP: Configuration - Resolving "DeviceLock - EnumEventLog error (1717) — The interface is unknown" error when trying to access Audit Log viewer in DeviceLock Management Console
Acronis DeviceLock DLP: Information about AdditionDate table and converting CreationDate table data into date time format
Acronis DeviceLock DLP: Configuration - Resolving Lack of Audit Log Data Due to DeviceLock Audit Rule Settings
Acronis DeviceLock DLP: Configuration - Resolving the users' ability to play audio CDs despite effective content-aware rules for .CDA file type
Acronis DeviceLock DLP: Configuration - Old records are not being removed automatically from local or server DeviceLock Audit- or Shadow Log Viewer
Connectivity issues
Acronis DeviceLock DLP: "ConnectAs error! (1385) Logon failure: the user has not been granted the requested logon type at this computer" when trying to connect to DeviceLock Enterprise Server via DeviceLock Management Console
Acronis DeviceLock DLP: ‘There are no more endpoints available from the endpoint mapper (1753)’ error when connecting to DeviceLock Enterprise-, or DeviceLock Content Security Server via DeviceLock Management Console
Acronis DeviceLock DLP: ‘(1722) The RPC Server is unavailable’ error when connecting to a computer with DeviceLock Enterprise Manager
Acronis DeviceLock DLP: ‘The network path was not found (53)’ error when connecting to a computer with DeviceLock Enterprise Manager
Acronis DeviceLock DLP: Configuration - Resolving "Access is Denied (5)" error
Acronis DeviceLock DLP: ‘Collecting data from <computer name> failed The RPC server is unavailable (1722) error in Server Log’
Acronis DeviceLock DLP: Configuration - Resolving "You Must Have Administrative Privileges to Perform this Operation (7045)" Message
Acronis DeviceLock DLP: ‘(1753) There are no more endpoints available from the endpoint mapper’ error when connecting to a computer controlled by DeviceLock with DeviceLock Management Console
Acronis DeviceLock DLP: ‘(1722) The RPC Server is unavailable’ error when connecting to a computer controlled by DeviceLock, to DeviceLock Enterprise-, or DeviceLock Content Security Server with DeviceLock Management Console
Acronis DeviceLock DLP: 'The remote procedure call failed. (1726)' error when installing DeviceLock Service via 'Install Service' plug-in of DeviceLock Enterprise Manager console, or scanning a client computer with any other plug-in of the console
Acronis DeviceLock DLP: Scanning a Windows 8/Windows 2012 computer with ‘Report PnP Devices’ plug-in fails with 'Error (49)'
Acronis DeviceLock DLP: ‘Login failed for user ‘user_name’. The user is not associated with a trusted SQL Server connection’ error when testing connection to SQL Server
Acronis DeviceLock DLP: ‘Collecting data from <computer name> failed - you must have administrative privileges to perform this operation (7045)’ error in Server Log
Acronis DeviceLock DLP: "DeviceLock Enterprise Server cannot access SQL Server. Do you want to change connection parameters?" error message when connecting to DeviceLock Enterprise Server via DeviceLock Management Console
Acronis DeviceLock DLP: ‘The credentials supplied conflict with an existing set of credentials’ dialog box when connecting to DeviceLock Service, DeviceLock Enterprise-, or DeviceLock Content Security Server via DeviceLock Management Console
Acronis DeviceLock DLP: ‘Data source name not found and no default driver specified’ error when testing connection to SQL Server
Acronis DeviceLock DLP: ‘Enter network password’ dialog box when connecting to DeviceLock Service, DeviceLock Enterprise-, or DeviceLock Content Security Server via DeviceLock Management Console
Acronis DeviceLock DLP: Internal UMTS modem not working properly on a DeviceLock-controlled computer
Acronis DeviceLock DLP: Windows 7/Windows 8/Windows 10 clients not sending data to DeviceLock Enterprise Server
Acronis DeviceLock DLP: ‘Login failed for user ‘user_name’ error when testing connection to SQL Server
Acronis DeviceLock DLP: ‘The request is not supported (50)’ error when scanning a computer with ‘Report PnP Devices’ plug-in of DeviceLock Enterprise Manager
Acronis DeviceLock DLP: ‘(7049) The product version on the client and server machines does not match’ error when connecting to DeviceLock Content Security Server
Acronis DeviceLock DLP: Configuration - Non administrative users cannot gain access to Samba based shares on Windows XP
Acronis DeviceLock DLP: ‘(7049) The product version on the client and server machines does not match’ error when connecting to DeviceLock Enterprise Server
Acronis DeviceLock DLP: ‘Create database permission denied in database ‘name’’ error when installing DeviceLock Enterprise Server, or modifying its configuration in DeviceLock Enterprise Server options
Acronis DeviceLock DLP: ‘Select permission denied on object 'name', database 'name', schema 'name'’ error when installing DeviceLock Enterprise Server, or modifying its configuration in DeviceLock Enterprise Server options
Acronis DeviceLock DLP: ‘(7049) The product version on the client and server machines does not match’ error when connecting to a computer with DeviceLock Enterprise Manager
Acronis DeviceLock DLP: ‘Login failed for user 'computer_name$'’ error when testing connection to SQL Server
Acronis DeviceLock DLP: "DeviceLock Enterprise Server cannot access the database. Access is denied. Do you want to change connection parameters?" when connecting to DeviceLock Enterprise Server via DeviceLock Management Console
Acronis DeviceLock DLP: Configuration - Resolving "Access is Denied (5)" Message when deploying DeviceLock Service via SMS
Content-aware rules
Acronis DeviceLock DLP: Configuration - Resolving Resource Messages while Formatting USB Removable Devices
Acronis DeviceLock DLP: Configuration - Resolving Issues with Content Aware Rules and .mp3 Files
Acronis DeviceLock DLP: How to set varied access permissions for generic removable devices and encrypted volumes for the same user account
Acronis DeviceLock DLP: Configuration - Resolving the users' ability to play audio CDs despite effective content-aware rules for .CDA file type
Acronis DeviceLock DLP: Configuration - White Listing a Composite USB Device
DeviceLock (Server) Administrators
Acronis DeviceLock DLP: Configuration - Resolving System Log Message (7006)
Acronis DeviceLock DLP: Configuration - Resolving "You Must Have Administrative Privileges to Perform this Operation (7045)" Message
Acronis DeviceLock DLP: Configuration - Resolving "The Service File Cannot be Opened" Message when Installing via DeviceLock Management Console
[StandaloneDLP] How to Use SQL Server Settings to Fix Empty DLES Relation Charts
Acronis DeviceLock DLP: Configuration - Resolving "The Process Cannot Access the File Because it is Being Used by Another Process" Message
Acronis DeviceLock DLP: Configuration - Resolving "Access is Denied (5)" Message when Upgrading via SMS
Acronis DeviceLock DLP: Configuration - Resolving Monitoring Message (7045)
Acronis DeviceLock DLP: Configuration - Resolving "Access is Denied (5)" Message when Authenticating via DeviceLock Administrators or Server Administrators Account
Acronis DeviceLock DLP: Configuration - Resolving System Log Message (7028)
DeviceLock consoles
Acronis DeviceLock DLP: ‘There are no more endpoints available from the endpoint mapper (1753)’ error when connecting to DeviceLock Enterprise-, or DeviceLock Content Security Server via DeviceLock Management Console
Acronis DeviceLock DLP: ‘(1722) The RPC Server is unavailable’ error when connecting to a computer with DeviceLock Enterprise Manager
Acronis DeviceLock DLP: ‘The network path was not found (53)’ error when connecting to a computer with DeviceLock Enterprise Manager
Acronis DeviceLock DLP: Configuration - Resolving "You Must Have Administrative Privileges to Perform this Operation (7045)" Message
Acronis DeviceLock DLP: Configuration - Resolving Lack of Audit Log Data Due to "Audit Log Type" Setting
Acronis DeviceLock DLP: Configuration - Resolving "Access is Denied (5)" error
Acronis DeviceLock DLP: Configuration - Resolving "The Service File Cannot be Opened" Message when Installing via DeviceLock Management Console
Acronis DeviceLock DLP: ‘(1753) There are no more endpoints available from the endpoint mapper’ error when connecting to a computer controlled by DeviceLock with DeviceLock Management Console
Acronis DeviceLock DLP: ‘(1722) The RPC Server is unavailable’ error when connecting to a computer controlled by DeviceLock, to DeviceLock Enterprise-, or DeviceLock Content Security Server with DeviceLock Management Console
Acronis DeviceLock DLP: Resolving "MMC could not create the snap-in" error in DeviceLock Management Console
Acronis DeviceLock DLP: 'The remote procedure call failed. (1726)' error when installing DeviceLock Service via 'Install Service' plug-in of DeviceLock Enterprise Manager console, or scanning a client computer with any other plug-in of the console
Acronis DeviceLock DLP: Access problems after deploying a service settings (.dls) file operating with local user account of the target computer
Acronis DeviceLock DLP: Configuration - Resolving "DeviceLock - EnumEventLog error (1717) — The interface is unknown" error when trying to access Audit Log viewer in DeviceLock Management Console
Acronis DeviceLock DLP: Scanning a Windows 8/Windows 2012 computer with ‘Report PnP Devices’ plug-in fails with 'Error (49)'
Acronis DeviceLock DLP: ‘Failed to verify store path. [5] Access is denied’ error when installing DeviceLock Enterprise Server, or modifying its configuration in DeviceLock Enterprise Server options
Acronis DeviceLock DLP: Resolving "A version number could not be parsed" error on attempt to view configuration of a client computer with DeviceLock Management Console
Acronis DeviceLock DLP: ‘Invalid object name 'name'’ error during installation of DeviceLock Enterprise Server, or when changing its configuration
DeviceLock DLP: "This machine is configured to use group policy settings. You can switch it to the local policy mode." warning when connecting to a remote client
Acronis DeviceLock DLP: Configuration - Resolving Lack of Audit Log Data Due to DeviceLock Audit Rule Settings
Acronis DeviceLock DLP: Resolving "License is Expired" Message
Acronis DeviceLock DLP: Configuration - Resolving Issues with Content Aware Rules and .mp3 Files
Acronis DeviceLock DLP: Configuration - Resolving "Access is Denied (5)" Message when Accessing a File Hosted Container
Acronis DeviceLock DLP: "DeviceLock Enterprise Server cannot access SQL Server. Do you want to change connection parameters?" error message when connecting to DeviceLock Enterprise Server via DeviceLock Management Console
Acronis DeviceLock DLP: ‘(1753) There are no more endpoints available from the endpoint mapper’ error when scanning a large number of computers (~1,000 and more) with DeviceLock Enetrprise Manager
Acronis DeviceLock DLP: ‘The credentials supplied conflict with an existing set of credentials’ dialog box when connecting to DeviceLock Service, DeviceLock Enterprise-, or DeviceLock Content Security Server via DeviceLock Management Console
Acronis DeviceLock DLP: ‘Enter network password’ dialog box when connecting to DeviceLock Service, DeviceLock Enterprise-, or DeviceLock Content Security Server via DeviceLock Management Console
Acronis DeviceLock DLP: ‘The system cannot find the path specified’ (3) error when installing DeviceLock Service via DeviceLock Enterprise Manager
Acronis DeviceLock DLP: Configuration - Resolving Lack of Access to Devices Controlled by Security Settings>Access Controls
Acronis DeviceLock DLP: Configuration - White Listing a Composite USB Device
Acronis DeviceLock DLP: ‘The service file does not exist or cannot be opened’ error when installing DeviceLock Service via Devicelock Enterprise Manager
Acronis DeviceLock DLP: ‘(7049) The product version on the client and server machines does not match’ error when connecting to DeviceLock Content Security Server
Acronis DeviceLock DLP: ‘The request is not supported (50)’ error when scanning a computer with ‘Report PnP Devices’ plug-in of DeviceLock Enterprise Manager
Acronis DeviceLock DLP: Configuration - Resolving iPhone Synchronization Problems
Acronis DeviceLock DLP: Resolved - DeviceLock Update for Managing USB Devices White List via DLManagement Console or Service Settings Editor
Acronis DeviceLock DLP: ‘(7049) The product version on the client and server machines does not match’ error when connecting to DeviceLock Enterprise Server
Acronis DeviceLock DLP: Configuration - Resolving DLAPI.DLL Message in DeviceLock Management Console
Acronis DeviceLock DLP: Configuration - Resolving Synchronization Interruption of Palm Handheld
Acronis DeviceLock DLP: 'Not enough server storage is available to process this command (1130)' error when installing DeviceLock Service via 'Install Service' plug-in of DeviceLock Enterprise Manager console
Acronis DeviceLock DLP: ‘(7049) The product version on the client and server machines does not match’ error when connecting to a computer with DeviceLock Enterprise Manager
Acronis DeviceLock DLP: Resolved - Devices Permissions list is empty or is missing some device types in DL consoles
Acronis DeviceLock DLP: Configuration - Resolving configured DeviceLock settings that are changed to default at each reboot
Acronis DeviceLock DLP: Resolving - DeviceLock Management Console hangs when trying to use USB Devices White List containing 40,000+ entries
Acronis DeviceLock DLP: Configuration - Resolving "Access is Denied (5)" Message when Authenticating via DeviceLock Administrators or Server Administrators Account
Acronis DeviceLock DLP: Configuration - Resolving Replugging of iPhone and Windows Mobile Devices Following Synchronization
Acronis DeviceLock DLP: DeviceLock Group Policy Manager snap-in does not appear in Group Policy Editor on 64-bit operating systems
Acronis DeviceLock DLP: Scanning a computer with 'Report PnP devices' plug-in of DeviceLock Enterprise Manager console returns empty results
DeviceLock servers
Acronis DeviceLock DLP: Reducing the size of 'DeviceLockDB_log.LDF' transaction log file
Acronis DeviceLock DLP: ‘DeviceLock Enterprise Server - Changeconfigservice error (1057) the account name is invalid or does not exist, or the password is invalid for the account name specified’ error when installing DeviceLock Enterprise Server
Acronis DeviceLock DLP: "ConnectAs error! (1385) Logon failure: the user has not been granted the requested logon type at this computer" when trying to connect to DeviceLock Enterprise Server via DeviceLock Management Console
Acronis DeviceLock DLP: ‘There are no more endpoints available from the endpoint mapper (1753)’ error when connecting to DeviceLock Enterprise-, or DeviceLock Content Security Server via DeviceLock Management Console
Acronis DeviceLock DLP: Configuration - Resolving "You Must Have Administrative Privileges to Perform this Operation (7045)" Message
Acronis DeviceLock DLP: ‘Collecting data from <computer name> failed The RPC server is unavailable (1722) error in Server Log’
Acronis DeviceLock DLP: Configuration - Resolving "Access is Denied (5)" error
Acronis DeviceLock DLP: Configuration - Reducing the Size of DeviceLock Enterprise Server Database
Acronis DeviceLock DLP: DeviceLock Enterprise Server database encryption
Acronis DeviceLock DLP: How to move DeviceLock Enterprise Server and its database to another computer
Acronis DeviceLock DLP: How to find information about which computers have DeviceLock Service installed
Acronis DeviceLock DLP: ‘(1722) The RPC Server is unavailable’ error when connecting to a computer controlled by DeviceLock, to DeviceLock Enterprise-, or DeviceLock Content Security Server with DeviceLock Management Console
Acronis DeviceLock DLP: Configuration - Resolving "ERROR: Could not load fastreport3.dll" when Generating Reports from DeviceLock Enterprise Server.
Acronis DeviceLock DLP: ‘Login failed for user ‘user_name’. The user is not associated with a trusted SQL Server connection’ error when testing connection to SQL Server
DeviceLock DLP: ‘The server principal "user_name" is not able to access the database "name" under the current security context’ error when installing DeviceLock Enterprise Server or modifying its configuration in DeviceLock Enterprise Server options
Acronis DeviceLock DLP: ‘Failed to verify store path. [5] Access is denied’ error when installing DeviceLock Enterprise Server, or modifying its configuration in DeviceLock Enterprise Server options
Acronis DeviceLock DLP: ‘Invalid object name 'name'’ error during installation of DeviceLock Enterprise Server, or when changing its configuration
Acronis DeviceLock DLP: ‘Collecting data from <computer name> failed - you must have administrative privileges to perform this operation (7045)’ error in Server Log
Acronis DeviceLock DLP: "DeviceLock Enterprise Server cannot access SQL Server. Do you want to change connection parameters?" error message when connecting to DeviceLock Enterprise Server via DeviceLock Management Console
Acronis DeviceLock DLP: ‘Data source name not found and no default driver specified’ error when testing connection to SQL Server
Acronis DeviceLock DLP: Configuration - Resolving "Access is Denied (5)" when Installing DeviceLock Content Security Server
Acronis DeviceLock DLP: ‘The credentials supplied conflict with an existing set of credentials’ dialog box when connecting to DeviceLock Service, DeviceLock Enterprise-, or DeviceLock Content Security Server via DeviceLock Management Console
Acronis DeviceLock DLP: Configuration - Maintaining a Rapidly Growing SQL Database
Acronis DeviceLock DLP: ‘The account name is invalid or does not exist, or the password is invalid for the account name specified (1057)’ error when installing DeviceLock Content Security Server
Acronis DeviceLock DLP: ‘Enter network password’ dialog box when connecting to DeviceLock Service, DeviceLock Enterprise-, or DeviceLock Content Security Server via DeviceLock Management Console
Acronis DeviceLock DLP: ‘DeviceLock database has a format that is not supported by the current server version’ error when installing DeviceLock Enterprise Server, or modifying its configuration in DeviceLock Enterprise Server options
Acronis DeviceLock DLP: Windows 7/Windows 8/Windows 10 clients not sending data to DeviceLock Enterprise Server
Acronis DeviceLock DLP: '[Microsoft][ODBC SQL Server Driver][SQL Server]Invalid column name 'AdditionDate' error when upgrading DeviceLock Enterprise Server
Acronis DeviceLock DLP: "DeviceLock OnServerLogViewer error (120) - This function is not supported on this system" when applying filter to the contents of DeviceLock Enterprise Server's Server Log
Acronis DeviceLock DLP: ‘The system cannot find the file specified’ (3) error when installing DeviceLock Enterprise Server, or modifying its configuration in DeviceLock Enterprise Server options
Acronis DeviceLock DLP: "[Microsoft][ODBC SQL Server Driver][SQL Server]Adding a value to a 'datetime' column caused overflow." error when upgrading DeviceLock Enterprise Server
Acronis DeviceLock DLP: ‘Login failed for user ‘user_name’ error when testing connection to SQL Server
Acronis DeviceLock DLP: How to configure hardware environment for DeviceLock Enterprise Server
Acronis DeviceLock DLP: ‘(7049) The product version on the client and server machines does not match’ error when connecting to DeviceLock Content Security Server
Acronis DeviceLock DLP: DeviceLock Enterprise Server configuration wizard does not display System Data Sources on 64-bit Operating Systems
Acronis DeviceLock DLP: "The instance of the SQL Server Database Engine cannot obtain a LOCK resource at this time. Return your statement when there are fewer user. Ask the database administrator" error in DeviceLock Enterprise Server Log
Acronis DeviceLock DLP: "DeviceLock - InitBinding error! (1346) Either a required impersonation level was not provided, or the provided impersonation level is invalid" error when installing DeviceLock Enterprise Server
Acronis DeviceLock DLP: ‘Create database permission denied in database ‘name’’ error when installing DeviceLock Enterprise Server, or modifying its configuration in DeviceLock Enterprise Server options
Acronis DeviceLock DLP: Configuration - Resolving DeviceLock Enterprise Server Log Error "Deletefile: The system cannot find the path specified.(3)"
Acronis DeviceLock DLP: ‘(7049) The product version on the client and server machines does not match’ error when connecting to DeviceLock Enterprise Server
Acronis DeviceLock DLP: ‘DeviceLock Database has an unsupported format’ error when installing DeviceLock Enterprise Server, or modifying its configuration in DeviceLock Enterprise Server options
Acronis DeviceLock DLP: ‘Select permission denied on object 'name', database 'name', schema 'name'’ error when installing DeviceLock Enterprise Server, or modifying its configuration in DeviceLock Enterprise Server options
Acronis DeviceLock DLP: Configuration - Resolving "Changeconfigservice (5) Access is Denied" Message when Installing DeviceLock Enterprise Server
Acronis DeviceLock DLP: How to configure data exchange between several DeviceLock Enterprise Servers, so that one of them could have access to data collected by the other
Acronis DeviceLock DLP: Configuration - Resolving "Access is Denied (5)" Message when Authenticating via DeviceLock Administrators or Server Administrators Account
Acronis DeviceLock DLP: ‘Login failed for user 'computer_name$'’ error when testing connection to SQL Server
DeviceLock DLP: An instance of DeviceLock Enterprise Server running under Windows Server 2008 R2 does not receive information from Windows 7 clients
Acronis DeviceLock DLP: "DeviceLock database has an unsupported format" error when installing DeviceLock Enterprise Server, or modifying its configuration in DeviceLock Enterprise Server options
Acronis DeviceLock DLP: ‘The account <name> does not belong to the domain admins group. Do you want to continue?’ dialog box when installing DeviceLock Content Security Server
Acronis DeviceLock DLP: ‘The account <account name> does not belong to the domain admins group. do you want to continue?’ dialog box when installing DeviceLock Enterprise Server
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Diagnostics
Acronis DeviceLock DLP: how to stop DeviceLock Service on a computer
Acronis DeviceLock DLP: Blue Screen of Death (BSoD) after the installation of DeviceLock agent
Acronis DeviceLock DLP: Various issues with various devices after the installation of DeviceLock
Acronis DeviceLock DLP: High CPU consumption, DeviceLock Service hanging in 'Starting' or 'Stopping' state on system startup/shutdown, other similiar issues
Acronis DeviceLock DLP: Various issues with DeviceLock SQL database
Acronis DeviceLock DLP: System freezes incidentally. Shutdown takes too long after DeviceLock has been installed
Acronis DeviceLock DLP: Internal UMTS modem not working properly on a DeviceLock-controlled computer
Acronis DeviceLock DLP: Issues when distributing DeviceLock MSI package via Group Policy
Group Policy issues
Acronis DeviceLock DLP: DeviceLock Group Policy installation fails on Windows 7 clients
Acronis DeviceLock DLP: Configuration - Installation of DeviceLock agent via Group Policy Objects fails while error 1274 appears in Windows event log
DeviceLock DLP: "This machine is configured to use group policy settings. You can switch it to the local policy mode." warning when connecting to a remote client
Acronis DeviceLock DLP: How to use RSoP (Resultant Set of Policy)
Acronis DeviceLock DLP: Installation of DeviceLock Service via Group Policy fails returning "The installation source for this product is not available. Verify that the source exists and that you can access it. (1612)" error
DeviceLock DLP: 'The Group Policy snapin fails to save changes with the error "The process cannot access the file because it is being used by another process." when adding a new device to USB devices whitelist
Acronis DeviceLock DLP: Installation of DeviceLock via Group Policy fails on computers DeviceLock Agent has been removed from either manually, or via the 'Uninstall Service' plug-in of DeviceLock Enterprise Manager console
Acronis DeviceLock DLP: Domain Group Policies fail to apply on DeviceLock controlled computers
Acronis DeviceLock DLP: Configuration - It takes a long time, or up to 2 reboots for DeviceLock settings to be applied to client computers via Group Policy
Acronis DeviceLock DLP: Configuration - Using both Group- and Local Policy to deploy DeviceLock Service settings
Acronis DeviceLock DLP: Configuration - Resolving configured DeviceLock settings that are changed to default at each reboot
Hardware issues
Acronis DeviceLock DLP: USB devices periodically stop working until next system reboot
Acronis DeviceLock DLP: Using DeviceLock to control USB devices mapped to VMWare Workstation Virtual Machines
Acronis DeviceLock DLP: Configuration - Resolving USB Device Malfunction when Full Control / White List Configured for All Users
Acronis DeviceLock DLP: Access problems after deploying a service settings (.dls) file operating with local user account of the target computer
Acronis DeviceLock DLP: USB Devices White List permissions not applying to Kingston USB flash drives
Acronis DeviceLock DLP: Configuration - Resolving DL Tray.exe/OLEACC Message
Acronis DeviceLock DLP: Configuration - Resolving "Access is Denied (5)" Message when Accessing a File Hosted Container
Acronis DeviceLock DLP: Internal UMTS modem not working properly on a DeviceLock-controlled computer
Acronis DeviceLock DLP: Configuration - Resolving Lack of Access to Gaming Mouse
Acronis DeviceLock DLP: Configuration - Resolving "Access is Denied (5)" Message when Accessing White Listed USB Devices
Acronis DeviceLock DLP: High CPU load and disk usage when burning and shadowing a CD/DVD
Acronis DeviceLock DLP: Configuration - Resolving Lack of Access to Devices Controlled by Security Settings>Access Controls
Acronis DeviceLock DLP: Configuration - Resolving issue with iPhones control through iTunes, or any other synchronization application
Acronis DeviceLock DLP: eSATA hard disk drives control
Acronis DeviceLock DLP: Configuration - Resolving iPhone Synchronization Problems
Acronis DeviceLock DLP: Configuration - Resolving Synchronization Interruption of Palm Handheld
Acronis DeviceLock DLP: USB flash drives cannot be stopped/safely removed from the system when DeviceLock Service is running
Acronis DeviceLock DLP: Configuration - Front side USB ports are malfunctioning on DeviceLock controlled computers
Acronis DeviceLock DLP: Configuration - Resolving Integrated Laptop Keyboard Malfunction
Acronis DeviceLock DLP: Resolved - The "Huawei D24HW" Express Data Card cannot be used after switching a computer to and back from standby mode
Acronis DeviceLock DLP: Configuration - Resolving Replugging of iPhone and Windows Mobile Devices Following Synchronization
Acronis DeviceLock DLP: Access to internal SATA disks is denied or limited to read-only access
Acronis DeviceLock DLP: Configuration - Resolving PS/2 KVM Switch Malfunction
Acronis DeviceLock DLP: Configuration - Resolving Scrambling Behavior of PS\2 Bar Code Scanner
How-to
Acronis DeviceLock DLP: How to uninstall DeviceLock Agents from client computers
Acronis DeviceLock DLP: How to get support
Acronis DeviceLock DLP: How to install or upgrade an entire DeviceLock DLP environment
Acronis DeviceLock DLP: How to activate license files
Acronis DeviceLock DLP: How to restrict access to internal card-readers or memory cards while keeping other removable USB devices allowed
Acronis DeviceLock DLP: How to Configure Sharing Permissions in macOS Ventura
Acronis DeviceLock DLP: How to set up system and network settings on DeviceLock controlled computers
Acronis DeviceLock DLP: How to export DeviceLock Service policy file
Acronis DeviceLock DLP: DLInfo utility
Acronis DeviceLock DLP: Using DeviceLock to control USB devices mapped to VMWare Workstation Virtual Machines
Acronis DeviceLock DLP: How to resolve the display of outdated license information in DeviceLock consoles
Acronis DeviceLock DLP: How to set up DeviceLock Service to use a fixed TCP port, so that it could communicate with DeviceLock consoles
Acronis DeviceLock DLP: How to generate system information and software reports for troubleshooting
Acronis DeviceLock DLP: How to find information about the number of used DeviceLock licenses
Acronis DeviceLock DLP: How to set up a firewall for DeviceLock components to communicate
Acronis DeviceLock DLP: How to move DeviceLock Enterprise Server and its database to another computer
Acronis DeviceLock DLP: How to find information about which computers have DeviceLock Service installed
Acronis DeviceLock DLP: How to uninstall DeviceLock Service on MacOS
Acronis DeviceLock DLP: How to restore access to DeviceLock Service
Acronis DeviceLock DLP: How to enable (disable) shadowing of specific file or data types only, while having any other file or data type shadowed (not shadowed)
Acronis DeviceLock DLP: How to use wildcards in Protocols White List
Acronis DeviceLock DLP: How to configure different access permissions for iPhone and its camera in USB Devices White List
Acronis DeviceLock DLP: How to use RSoP (Resultant Set of Policy)
Acronis DeviceLock DLP: How to resolve the issue of DeviceLock detecting authorized devices as keyloggers
Acronis DeviceLock DLP: How to set varied access permissions for generic removable devices and encrypted volumes for the same user account
Acronis DeviceLock DLP: BadUSB exploit technique: turning devices evil
Acronis DeviceLock DLP: How to use the logic of applying different access permissions
Acronis DeviceLock DLP: How to manually forfeit access to devices granted via Temporary White List functionality before the access period has expired, or before the device has been unplugged
Acronis DeviceLock DLP: How to configure hardware environment for DeviceLock Enterprise Server
Acronis DeviceLock DLP: How to control shadowing of specific file types
Acronis DeviceLock DLP: How to use digital signatures to search shadow database
Acronis DeviceLock DLP: How to configure data exchange between several DeviceLock Enterprise Servers, so that one of them could have access to data collected by the other
Acronis DeviceLock DLP: How to sign DeviceLock settings file using the command line
Installation issues
Acronis DeviceLock DLP: ‘DeviceLock Enterprise Server - Changeconfigservice error (1057) the account name is invalid or does not exist, or the password is invalid for the account name specified’ error when installing DeviceLock Enterprise Server
Acronis DeviceLock DLP: "[Microsoft][ODBC SQL Server Driver]An attempt to allocate memory failed.", "[Microsoft][ODBC Driver Manager]Driver's SQLAllocHandle on SQL_HANDLE_DBC failed" errors when testing connection to SQL Server
Acronis DeviceLock DLP: DeviceLock Group Policy installation fails on Windows 7 clients
Acronis DeviceLock DLP: "Fatal error during installation. (1603)" error either when installing DeviceLock Service via DeviceLock Enterprise Manager, or locally using 'Setup.exe' installer
Acronis DeviceLock DLP: Configuration - Resolving "The Service File Cannot be Opened" Message when Installing via DeviceLock Management Console
Acronis DeviceLock DLP: Configuration - Installation of DeviceLock agent via Group Policy Objects fails while error 1274 appears in Windows event log
Acronis DeviceLock DLP: 'The remote procedure call failed. (1726)' error when installing DeviceLock Service via 'Install Service' plug-in of DeviceLock Enterprise Manager console, or scanning a client computer with any other plug-in of the console
DeviceLock DLP: ‘The server principal "user_name" is not able to access the database "name" under the current security context’ error when installing DeviceLock Enterprise Server or modifying its configuration in DeviceLock Enterprise Server options
Acronis DeviceLock DLP: ‘Failed to verify store path. [5] Access is denied’ error when installing DeviceLock Enterprise Server, or modifying its configuration in DeviceLock Enterprise Server options
Acronis DeviceLock DLP: Typical installation and connection errors
Acronis DeviceLock DLP: ‘Invalid object name 'name'’ error during installation of DeviceLock Enterprise Server, or when changing its configuration
Acronis DeviceLock DLP: The'Service ‘DeviceLock Service’ (DeviceLock) failed to start. Verify that you have sufficient privileges to start system services' error appears on installation of DeviceLock Agent
Acronis DeviceLock DLP: Configuration - Resolving "Access is Denied (5)" when Installing DeviceLock Content Security Server
DeviceLock DLP: Installation of DeviceLock Service via 'Install Service' plug-in of DeviceLock Enterprise Manager console fails with "The installation source for this product is not available."
Acronis DeviceLock DLP: Installation of DeviceLock Service via Group Policy fails returning "The installation source for this product is not available. Verify that the source exists and that you can access it. (1612)" error
Acronis DeviceLock DLP: ‘Data source name not found and no default driver specified’ error when testing connection to SQL Server
Acronis DeviceLock DLP: ‘The account name is invalid or does not exist, or the password is invalid for the account name specified (1057)’ error when installing DeviceLock Content Security Server
Acronis DeviceLock DLP: ‘The system cannot find the path specified’ (3) error when installing DeviceLock Service via DeviceLock Enterprise Manager
Acronis DeviceLock DLP: Installation of DeviceLock via Group Policy fails on computers DeviceLock Agent has been removed from either manually, or via the 'Uninstall Service' plug-in of DeviceLock Enterprise Manager console
Acronis DeviceLock DLP: ‘DeviceLock database has a format that is not supported by the current server version’ error when installing DeviceLock Enterprise Server, or modifying its configuration in DeviceLock Enterprise Server options
Acronis DeviceLock DLP: '[Microsoft][ODBC SQL Server Driver][SQL Server]Invalid column name 'AdditionDate' error when upgrading DeviceLock Enterprise Server
Acronis DeviceLock DLP: "The older version of DeviceLock cannot be removed.(1714)" error when upgrading DeviceLock servers/consoles
Acronis DeviceLock DLP: ‘Login failed for user ‘user_name’ error when testing connection to SQL Server
Acronis DeviceLock DLP: DeviceLock Enterprise Server configuration wizard does not display System Data Sources on 64-bit Operating Systems
Acronis DeviceLock DLP: "[Microsoft][ODBC SQL Server Driver][SQL Server]Adding a value to a 'datetime' column caused overflow." error when upgrading DeviceLock Enterprise Server
Acronis DeviceLock DLP: Configuration - Resolving "Access is Denied (5)" Message when Upgrading via SMS
Acronis DeviceLock DLP: ‘The service file does not exist or cannot be opened’ error when installing DeviceLock Service via Devicelock Enterprise Manager
Acronis DeviceLock DLP: ‘The system cannot find the file specified’ (3) error when installing DeviceLock Enterprise Server, or modifying its configuration in DeviceLock Enterprise Server options
Acronis DeviceLock DLP: 'Not enough server storage is available to process this command (1130)' error when installing DeviceLock Service via 'Install Service' plug-in of DeviceLock Enterprise Manager console
Acronis DeviceLock DLP: "DeviceLock - InitBinding error! (1346) Either a required impersonation level was not provided, or the provided impersonation level is invalid" error when installing DeviceLock Enterprise Server
Acronis DeviceLock DLP: The installation of DeviceLock Service fails returning the "There is a problem with this Windows installer package.(1723)" error
Acronis DeviceLock DLP: ‘Create database permission denied in database ‘name’’ error when installing DeviceLock Enterprise Server, or modifying its configuration in DeviceLock Enterprise Server options
Acronis DeviceLock DLP: ‘DeviceLock Database has an unsupported format’ error when installing DeviceLock Enterprise Server, or modifying its configuration in DeviceLock Enterprise Server options
Acronis DeviceLock DLP: Resolved - Installation of DeviceLock either performed from a CD/DVD drive, or from a removable storage device, fails
Acronis DeviceLock DLP: ‘Select permission denied on object 'name', database 'name', schema 'name'’ error when installing DeviceLock Enterprise Server, or modifying its configuration in DeviceLock Enterprise Server options
Acronis DeviceLock DLP: Configuration - Resolving "Changeconfigservice (5) Access is Denied" Message when Installing DeviceLock Enterprise Server
Acronis DeviceLock DLP: ‘The account <name> does not belong to the domain admins group. Do you want to continue?’ dialog box when installing DeviceLock Content Security Server
Acronis DeviceLock DLP: ‘Login failed for user 'computer_name$'’ error when testing connection to SQL Server
Acronis DeviceLock DLP: ‘The account <account name> does not belong to the domain admins group. do you want to continue?’ dialog box when installing DeviceLock Enterprise Server
Acronis DeviceLock DLP: "DeviceLock database has an unsupported format" error when installing DeviceLock Enterprise Server, or modifying its configuration in DeviceLock Enterprise Server options
Acronis DeviceLock DLP: Configuration - Resolving "Access is Denied (5)" Message when deploying DeviceLock Service via SMS
Licensing
Acronis DeviceLock DLP Licensing, Ordering Guide
Acronis DeviceLock DLP: How to activate license files
Acronis DeviceLock DLP: How to resolve the display of outdated license information in DeviceLock consoles
DeviceLock DLP: Licensing terminal sessions
Acronis DeviceLock DLP: How to find information about the number of used DeviceLock licenses
Acronis DeviceLock DLP: DeviceLock Enterprise Server database encryption
Third-party software used in Acronis DeviceLock DLP 9.0
Acronis DeviceLock DLP: License status: Trial mode
Acronis DeviceLock DLP: Resolving "License is Expired" Message
Acronis DeviceLock DLP: Resolved - "NOTE: This function is not licensed..." error message when editing a monitoring task
MAC OS X issues
Acronis DeviceLock DLP: MAC OS X computers with DeviceLock Agent installed cannot start after major OS version upgrade
Monitoring
Acronis DeviceLock DLP: Resolved - "NOTE: This function is not licensed..." error message when editing a monitoring task
Acronis DeviceLock DLP: Monitoring task continues to run with the unupdated list of computers despite the list was edited
Acronis DeviceLock DLP: Configuration - Resolving Monitoring Message (7045)
NetworkLock issues
Acronis DeviceLock DLP: AnyDesk application cannot establish connection with remote host
Acronis DeviceLock DLP: A connection with a secured web site can not be established from a NetworkLock controlled computer
Acronis DeviceLock DLP: The DropBox client fails to connect to remote server during synchronization
Acronis DeviceLock DLP: Problems openning HTTPS sites in Yandex Browser
Acronis DeviceLock DLP: The LogMeIn can not connect to remote host if NetworkLock parser is running
Acronis DeviceLock DLP: Problems with activating the Microsoft 365 products for use once downloaded from Microsoft
Acronis DeviceLock DLP: Resolved - "NOTE: This function is not licensed..." error message when editing a monitoring task
Acronis DeviceLock DLP: Citrix GoToMeeting can not connect to a meeting if NetworkLock is running on a computer
WhatsApp Desktop issues on DeviceLock controlled computers
Other issues
Acronis DeviceLock DLP: Copying data to external devices or protocol fails returning the "DeviceLock - Delayed Write Failed. Windows was unable to save all the file data. The data has been lost..." error
Acronis DeviceLock DLP: Configuration - Resolving DL Tray.exe/OLEACC Message
Acronis DeviceLock DLP: Lenovo 'ThinkPad X1 Carbon' or 'ThinkPad T420s' laptop with Windows 7 operating system hangs during shutdown and finally stops with a fatal system error (BSOD) after the installation of DeviceLock
Acronis DeviceLock DLP: Resolving - Blue screen when switching to an external monitor
Acronis DeviceLock DLP: BadUSB exploit technique: turning devices evil
Acronis DeviceLock DLP: Clipboard control not effective after the installation of DeviceLock Service
Acronis DeviceLock DLP: Resolved - Hot Removal of SafeGuard Devices
Acronis DeviceLock DLP: Configuration - Locating the DeviceLock Applet in Control Panel
Acronis DeviceLock DLP: Configuration - Resolving DeviceLock Signing Tool Messages
Acronis DeviceLock DLP: The "Deny write access to removable drives not protected by BitLocker" option cannot be enabled on DeviceLock controlled computer
Acronis DeviceLock DLP: Configuration: A USB device cannot be controlled on device type level (applies to unclassified USB devices)
Acronis DeviceLock DLP: OpenSSL critical vulnerability CVE-2014-0160: TLS heartbeat read overrun
Acronis DeviceLock DLP: Configuration - Resolving DLAPI.DLL Message in DeviceLock Management Console
Acronis DeviceLock DLP: Resolving - Various Java applications fail to start on DeviceLock controlled computers returning the "Could not create the Java virtual machine" error
Acronis DeviceLock DLP: Network drives and physical ports of a computer blocked unexpectedly
Acronis DeviceLock DLP: Configuration - Resolving "Access is Denied (5)" Message when Starting System Services
Acronis DeviceLock DLP: Resolved - DeviceLock recognizes virtual floppy drives as removable devices
Acronis DeviceLock DLP: Configuration - An attempt to execute the 'ipconfig' command fails with internal error "Windows IP Configuration - Access is denied"
Security Settings
Acronis DeviceLock DLP: Configuration - Resolving Lack of Audit Log Data Due to DeviceLock Audit Rule Settings
Acronis DeviceLock DLP: Configuration - Resolving Lack of Access to Devices Controlled by Security Settings>Access Controls
Shadowing
Acronis DeviceLock DLP: Configuration - Reducing the Size of DeviceLock Enterprise Server Database
Acronis DeviceLock DLP: 'Insufficient space for local storage directory' message appears in system tray with 'Local Storage Quota has been exceeded (1295)' error logged into audit log
Acronis DeviceLock DLP: How to enable (disable) shadowing of specific file or data types only, while having any other file or data type shadowed (not shadowed)
Acronis DeviceLock DLP: Configuration - Resolving "DeviceLock - EnumEventLog error (1717) — The interface is unknown" error when trying to access Audit Log viewer in DeviceLock Management Console
Acronis DeviceLock DLP: Configuration - Resolving Resource Messages while Formatting USB Removable Devices
Acronis DeviceLock DLP: Copying data to external devices or protocol fails returning the "DeviceLock - Delayed Write Failed. Windows was unable to save all the file data. The data has been lost..." error
Acronis DeviceLock DLP: Information about AdditionDate table and converting CreationDate table data into date time format
Acronis DeviceLock DLP: Configuration - Old data is not being removed automatically from DeviceLock Shadow Log Viewer
Acronis DeviceLock DLP: Resolved - Shadow Log Viewer Contains no Copies of Printed Documents
Acronis DeviceLock DLP: Configuration - White Listing a Composite USB Device
Acronis DeviceLock DLP: Configuration - Old records are not being removed automatically from local or server DeviceLock Audit- or Shadow Log Viewer
Acronis DeviceLock DLP: Printer shadow copies contain only one page of the document if printed with a Hewlett-Packard Printer
Acronis DeviceLock DLP: Configuration - Shadow Log Contains a File of .dsk Extension
Acronis DeviceLock DLP: Configuration - Resolving Shadowing Issues with TrueCrypt Partitions.
Temporary White List
Acronis DeviceLock DLP: Reducing the size of 'DeviceLockDB_log.LDF' transaction log file
Acronis DeviceLock DLP: Configuration - Reducing the Size of DeviceLock Enterprise Server Database
Acronis DeviceLock DLP: Resolving "MMC could not create the snap-in" error in DeviceLock Management Console
Acronis DeviceLock DLP: Blue Screen of Death (BSOD), or unexpected system restart due to compatibility issue with Kaspersky Endpoint Security 11
Acronis DeviceLock DLP: Resolving - Various Java-based applications fails to start returning various error messages
Acronis DeviceLock DLP: ForeFront TMG service fails to start after installation of DeviceLock
Acronis DeviceLock DLP: Lenovo 'ThinkPad X1 Carbon' or 'ThinkPad T420s' laptop with Windows 7 operating system hangs during shutdown and finally stops with a fatal system error (BSOD) after the installation of DeviceLock
Acronis DeviceLock DLP: Configuration - Maintaining a Rapidly Growing SQL Database
Acronis DeviceLock DLP: The "Deny write access to removable drives not protected by BitLocker" option cannot be enabled on DeviceLock controlled computer
Acronis DeviceLock DLP: Internal UMTS modem not working properly on a DeviceLock-controlled computer
Acronis DeviceLock DLP: Resolved - Hot Removal of SafeGuard Devices
Acronis DeviceLock DLP: Roxio Easy Media Creator allows burning a CD/DVD though writing is blocked by DeviceLock
Acronis DeviceLock DLP: Configuration - Resolving iPhone Synchronization Problems
Acronis DeviceLock DLP: "The instance of the SQL Server Database Engine cannot obtain a LOCK resource at this time. Return your statement when there are fewer user. Ask the database administrator" error in DeviceLock Enterprise Server Log
Acronis DeviceLock DLP: Configuration - Resolving Synchronization Interruption of Palm Handheld
Acronis DeviceLock DLP: Error 1920 when installing DeviceLock Service to Parallels Virtuozo Containers virtual machine
Acronis DeviceLock DLP: Resolving - Various Java applications fail to start on DeviceLock controlled computers returning the "Could not create the Java virtual machine" error
Acronis DeviceLock DLP: Configuration - Resolving Replugging of iPhone and Windows Mobile Devices Following Synchronization
Acronis DeviceLock DLP: DeviceLock Group Policy Manager snap-in does not appear in Group Policy Editor on 64-bit operating systems
Temporary White List
Acronis DeviceLock DLP: Configuration - Locating the DeviceLock Applet in Control Panel
Acronis DeviceLock DLP: Configuration - Resolving DeviceLock Signing Tool Messages
Acronis DeviceLock DLP: How to manually forfeit access to devices granted via Temporary White List functionality before the access period has expired, or before the device has been unplugged
Acronis DeviceLock DLP: Configuration - Resolving ‘Certificate is Not Installed (1328)’ Message
USB Devices White List
Acronis DeviceLock DLP: Configuration - Resolving Lack of Audit Log Data Due to DeviceLock Audit Rule Settings
Acronis DeviceLock DLP: Resolving: Shared printer not working even if added to USB Devices White List
Acronis DeviceLock DLP: Configuration - Resolving "Access is Denied (5)" Message when Accessing White Listed USB Devices
Acronis DeviceLock DLP: Configuration - White Listing a Composite USB Device
Acronis DeviceLock DLP: Configuration - Resolving Lack of Access to Devices Controlled by Security Settings>Access Controls
Acronis DeviceLock DLP: Configuration - Resolving Lack of Access to White Listed USB Devices When "Control as Type" Flag in Use
Acronis DeviceLock DLP: Resolved - DeviceLock Update for Managing USB Devices White List via DLManagement Console or Service Settings Editor
Acronis DeviceLock DLP: Resolving - DeviceLock Management Console hangs when trying to use USB Devices White List containing 40,000+ entries
What's new in build x.x.xxxxx
Acronis DeviceLock DLP: What's new in the Build XXXXX?