Acronis DeviceLock DLP

FAQs & Hot Topics

Acronis DeviceLock DLP: various applications fail to start with 'The application was unable to start correctly (0xc0000142)' error

Security Updates

For information on security updates, visit https://security-advisory.acronis.com

Licensing, Requirements, Features & More

DeviceLock DLP: Licensing terminal sessions

How-tos

Acronis DeviceLock DLP: How to install or upgrade an entire DeviceLock DLP environment

Acronis DeviceLock DLP: How to Configure Sharing Permissions in macOS Ventura

Technical Questions & Known Solutions - Device Control

Acronis DeviceLock DLP, Acronis DLP (Device Control module of Acronis Cyber Protect Cloud): Memory leaks

Troubleshooting

[StandaloneDLP] How to Use SQL Server Settings to Fix Empty DLES Relation Charts

Anti-keylogger

Acronis DeviceLock DLP: How to resolve the issue of DeviceLock detecting authorized devices as keyloggers

Acronis DeviceLock DLP: Configuration - Resolving Lack of Access to Gaming Mouse

Acronis DeviceLock DLP: Configuration - Resolving PS/2 KVM Switch Malfunction

Acronis DeviceLock DLP: Configuration - Resolving USB Device Malfunction when Full Control / White List Configured for All Users

Acronis DeviceLock DLP: Configuration - Resolving Integrated Laptop Keyboard Malfunction

Acronis DeviceLock DLP: Configuration - Front side USB ports are malfunctioning on DeviceLock controlled computers

Antivirus compatibility issues

Acronis DeviceLock DLP: Blue Screen of Death (BSOD), or unexpected system restart due to compatibility issue with Kaspersky Endpoint Security 11

Acronis DeviceLock DLP: The list of exceptions necessary to ensure smooth operation in conjunction with antivirus software

Auditing

Acronis DeviceLock DLP: Configuration - Resolving "DeviceLock - EnumEventLog error (1717) — The interface is unknown" error when trying to access Audit Log viewer in DeviceLock Management Console

Acronis DeviceLock DLP: Information about AdditionDate table and converting CreationDate table data into date time format

Acronis DeviceLock DLP: Configuration - Resolving the users' ability to play audio CDs despite effective content-aware rules for .CDA file type

Acronis DeviceLock DLP: An attempt to open Audit Log Viewer on client fails with "Access is denied" or "The requested operation is not supported"

Acronis DeviceLock DLP: Configuration - Reducing the Size of DeviceLock Enterprise Server Database

Acronis DeviceLock DLP: Configuration - Resolving Lack of Audit Log Data Due to DeviceLock Audit Rule Settings

Acronis DeviceLock DLP: Configuration - Resolving Lack of Audit Log Data Due to "Audit Log Type" Setting

Acronis DeviceLock DLP: Configuration - Old records are not being removed automatically from local or server DeviceLock Audit- or Shadow Log Viewer

Connectivity issues

Acronis DeviceLock DLP: ‘Data source name not found and no default driver specified’ error when testing connection to SQL Server

Acronis DeviceLock DLP: Configuration - Non administrative users cannot gain access to Samba based shares on Windows XP

Acronis DeviceLock DLP: ‘Create database permission denied in database ‘name’’ error when installing DeviceLock Enterprise Server, or modifying its configuration in DeviceLock Enterprise Server options

Acronis DeviceLock DLP: ‘The network path was not found (53)’ error when connecting to a computer with DeviceLock Enterprise Manager

Acronis DeviceLock DLP: ‘(1753) There are no more endpoints available from the endpoint mapper’ error when connecting to a computer controlled by DeviceLock with DeviceLock Management Console

Acronis DeviceLock DLP: ‘Select permission denied on object 'name', database 'name', schema 'name'’ error when installing DeviceLock Enterprise Server, or modifying its configuration in DeviceLock Enterprise Server options

Acronis DeviceLock DLP: ‘There are no more endpoints available from the endpoint mapper (1753)’ error when connecting to DeviceLock Enterprise-, or DeviceLock Content Security Server via DeviceLock Management Console

Acronis DeviceLock DLP: "DeviceLock Enterprise Server cannot access the database. Access is denied. Do you want to change connection parameters?" when connecting to DeviceLock Enterprise Server via DeviceLock Management Console

Acronis DeviceLock DLP: Scanning a Windows 8/Windows 2012 computer with ‘Report PnP Devices’ plug-in fails with 'Error (49)'

Acronis DeviceLock DLP: ‘(1722) The RPC Server is unavailable’ error when connecting to a computer with DeviceLock Enterprise Manager

Acronis DeviceLock DLP: ‘(1722) The RPC Server is unavailable’ error when connecting to a computer controlled by DeviceLock, to DeviceLock Enterprise-, or DeviceLock Content Security Server with DeviceLock Management Console

Acronis DeviceLock DLP: Windows 7/Windows 8/Windows 10 clients not sending data to DeviceLock Enterprise Server

Acronis DeviceLock DLP: ‘Collecting data from <computer name> failed - you must have administrative privileges to perform this operation (7045)’ error in Server Log

Acronis DeviceLock DLP: ‘The request is not supported (50)’ error when scanning a computer with ‘Report PnP Devices’ plug-in of DeviceLock Enterprise Manager

Acronis DeviceLock DLP: "DeviceLock Enterprise Server cannot access SQL Server. Do you want to change connection parameters?" error message when connecting to DeviceLock Enterprise Server via DeviceLock Management Console

Acronis DeviceLock DLP: ‘Collecting data from <computer name> failed The RPC server is unavailable (1722) error in Server Log’

Acronis DeviceLock DLP: Configuration - Resolving "Access is Denied (5)" error

Acronis DeviceLock DLP: ‘Login failed for user ‘user_name’. The user is not associated with a trusted SQL Server connection’ error when testing connection to SQL Server

Acronis DeviceLock DLP: Configuration - Resolving "You Must Have Administrative Privileges to Perform this Operation (7045)" Message

Acronis DeviceLock DLP: ‘Login failed for user 'computer_name$'’ error when testing connection to SQL Server

Acronis DeviceLock DLP: ‘The credentials supplied conflict with an existing set of credentials’ dialog box when connecting to DeviceLock Service, DeviceLock Enterprise-, or DeviceLock Content Security Server via DeviceLock Management Console

Acronis DeviceLock DLP: Configuration - Resolving "Access is Denied (5)" Message when deploying DeviceLock Service via SMS

Acronis DeviceLock DLP: ‘(7049) The product version on the client and server machines does not match’ error when connecting to a computer with DeviceLock Enterprise Manager

Acronis DeviceLock DLP: ‘Login failed for user ‘user_name’ error when testing connection to SQL Server

Acronis DeviceLock DLP: 'The remote procedure call failed. (1726)' error when installing DeviceLock Service via 'Install Service' plug-in of DeviceLock Enterprise Manager console, or scanning a client computer with any other plug-in of the console

Acronis DeviceLock DLP: ‘(7049) The product version on the client and server machines does not match’ error when connecting to DeviceLock Content Security Server

Acronis DeviceLock DLP: "ConnectAs error! (1385) Logon failure: the user has not been granted the requested logon type at this computer" when trying to connect to DeviceLock Enterprise Server via DeviceLock Management Console

Acronis DeviceLock DLP: Internal UMTS modem not working properly on a DeviceLock-controlled computer

Acronis DeviceLock DLP: ‘(7049) The product version on the client and server machines does not match’ error when connecting to DeviceLock Enterprise Server

Acronis DeviceLock DLP: ‘Enter network password’ dialog box when connecting to DeviceLock Service, DeviceLock Enterprise-, or DeviceLock Content Security Server via DeviceLock Management Console

Content-aware rules

Acronis DeviceLock DLP: Configuration - Resolving Issues with Content Aware Rules and .mp3 Files

Acronis DeviceLock DLP: Configuration - White Listing a Composite USB Device

Acronis DeviceLock DLP: Configuration - Resolving the users' ability to play audio CDs despite effective content-aware rules for .CDA file type

Acronis DeviceLock DLP: Configuration - Resolving Resource Messages while Formatting USB Removable Devices

Acronis DeviceLock DLP: How to set varied access permissions for generic removable devices and encrypted volumes for the same user account

DeviceLock (Server) Administrators

Acronis DeviceLock DLP: Configuration - Resolving System Log Message (7028)

Acronis DeviceLock DLP: Configuration - Resolving "The Process Cannot Access the File Because it is Being Used by Another Process" Message

Acronis DeviceLock DLP: Configuration - Resolving System Log Message (7006)

Acronis DeviceLock DLP: Configuration - Resolving "The Service File Cannot be Opened" Message when Installing via DeviceLock Management Console

Acronis DeviceLock DLP: Configuration - Resolving "You Must Have Administrative Privileges to Perform this Operation (7045)" Message

Acronis DeviceLock DLP: Configuration - Resolving "Access is Denied (5)" Message when Upgrading via SMS

Acronis DeviceLock DLP: Configuration - Resolving Monitoring Message (7045)

Acronis DeviceLock DLP: Configuration - Resolving "Access is Denied (5)" Message when Authenticating via DeviceLock Administrators or Server Administrators Account

[StandaloneDLP] How to Use SQL Server Settings to Fix Empty DLES Relation Charts

DeviceLock consoles

Acronis DeviceLock DLP: Configuration - Resolving "DeviceLock - EnumEventLog error (1717) — The interface is unknown" error when trying to access Audit Log viewer in DeviceLock Management Console

Acronis DeviceLock DLP: Configuration - Resolving iPhone Synchronization Problems

Acronis DeviceLock DLP: Scanning a computer with 'Report PnP devices' plug-in of DeviceLock Enterprise Manager console returns empty results

Acronis DeviceLock DLP: Resolving "License is Expired" Message

Acronis DeviceLock DLP: ‘The network path was not found (53)’ error when connecting to a computer with DeviceLock Enterprise Manager

Acronis DeviceLock DLP: ‘(1753) There are no more endpoints available from the endpoint mapper’ error when connecting to a computer controlled by DeviceLock with DeviceLock Management Console

Acronis DeviceLock DLP: Scanning a Windows 8/Windows 2012 computer with ‘Report PnP Devices’ plug-in fails with 'Error (49)'

Acronis DeviceLock DLP: ‘(1722) The RPC Server is unavailable’ error when connecting to a computer with DeviceLock Enterprise Manager

Acronis DeviceLock DLP: Configuration - Resolving Issues with Content Aware Rules and .mp3 Files

Acronis DeviceLock DLP: Resolved - DeviceLock Update for Managing USB Devices White List via DLManagement Console or Service Settings Editor

Acronis DeviceLock DLP: ‘The system cannot find the path specified’ (3) error when installing DeviceLock Service via DeviceLock Enterprise Manager

Acronis DeviceLock DLP: Configuration - White Listing a Composite USB Device

Acronis DeviceLock DLP: 'Not enough server storage is available to process this command (1130)' error when installing DeviceLock Service via 'Install Service' plug-in of DeviceLock Enterprise Manager console

Acronis DeviceLock DLP: ‘The request is not supported (50)’ error when scanning a computer with ‘Report PnP Devices’ plug-in of DeviceLock Enterprise Manager

Acronis DeviceLock DLP: Configuration - Resolving Lack of Access to Devices Controlled by Security Settings>Access Controls

Acronis DeviceLock DLP: Configuration - Resolving DLAPI.DLL Message in DeviceLock Management Console

DeviceLock DLP: Configuration - ‘This machine is configured to use group policy settings. You can switch it to the local policy mode. In this case group policy settings will be replaced by local policy settings’ warning when connecting to a remote client

Acronis DeviceLock DLP: Configuration - Resolving Lack of Audit Log Data Due to DeviceLock Audit Rule Settings

Acronis DeviceLock DLP: Resolving - DeviceLock Management Console hangs when trying to use USB Devices White List containing 40,000+ entries

Acronis DeviceLock DLP: Configuration - Resolving Synchronization Interruption of Palm Handheld

Acronis DeviceLock DLP: Configuration - Resolving "Access is Denied (5)" error

Acronis DeviceLock DLP: Configuration - Resolving "The Service File Cannot be Opened" Message when Installing via DeviceLock Management Console

Acronis DeviceLock DLP: Configuration - Resolving Lack of Audit Log Data Due to "Audit Log Type" Setting

Acronis DeviceLock DLP: Resolving "A version number could not be parsed" error on attempt to view configuration of a client computer with DeviceLock Management Console

Acronis DeviceLock DLP: Configuration - Resolving "You Must Have Administrative Privileges to Perform this Operation (7045)" Message

Acronis DeviceLock DLP: ‘(7049) The product version on the client and server machines does not match’ error when connecting to a computer with DeviceLock Enterprise Manager

Acronis DeviceLock DLP: ‘Invalid object name 'name'’ error during installation of DeviceLock Enterprise Server, or when changing its configuration

Acronis DeviceLock DLP: ‘(1753) There are no more endpoints available from the endpoint mapper’ error when scanning a large number of computers (~1,000 and more) with DeviceLock Enetrprise Manager

Acronis DeviceLock DLP: ‘(7049) The product version on the client and server machines does not match’ error when connecting to DeviceLock Content Security Server

Acronis DeviceLock DLP: Resolved - Devices Permissions list is empty or is missing some device types in DL consoles

Acronis DeviceLock DLP: Configuration - Resolving "Access is Denied (5)" Message when Accessing a File Hosted Container

Acronis DeviceLock DLP: Access problems after deploying a service settings (.dls) file operating with local user account of the target computer

Acronis DeviceLock DLP: Configuration - Resolving Replugging of iPhone and Windows Mobile Devices Following Synchronization

Acronis DeviceLock DLP: Configuration - Resolving configured DeviceLock settings that are changed to default at each reboot

Acronis DeviceLock DLP: ‘(7049) The product version on the client and server machines does not match’ error when connecting to DeviceLock Enterprise Server

Acronis DeviceLock DLP: ‘Enter network password’ dialog box when connecting to DeviceLock Service, DeviceLock Enterprise-, or DeviceLock Content Security Server via DeviceLock Management Console

Acronis DeviceLock DLP: Configuration - Resolving "Access is Denied (5)" Message when Authenticating via DeviceLock Administrators or Server Administrators Account

Acronis DeviceLock DLP: ‘The service file does not exist or cannot be opened’ error when installing DeviceLock Service via Devicelock Enterprise Manager

Acronis DeviceLock DLP: ‘Failed to verify store path. [5] Access is denied’ error when installing DeviceLock Enterprise Server, or modifying its configuration in DeviceLock Enterprise Server options

Acronis DeviceLock DLP: DeviceLock Group Policy Manager snap-in does not appear in Group Policy Editor on 64-bit operating systems

Acronis DeviceLock DLP: Resolving "MMC could not create the snap-in" error in DeviceLock Management Console

DeviceLock servers

Acronis DeviceLock DLP: How to find information about which computers have DeviceLock Service installed

Acronis DeviceLock DLP: ‘Data source name not found and no default driver specified’ error when testing connection to SQL Server

Acronis DeviceLock DLP: ‘DeviceLock Enterprise Server - Changeconfigservice error (1057) the account name is invalid or does not exist, or the password is invalid for the account name specified’ error when installing DeviceLock Enterprise Server

Acronis DeviceLock DLP: ‘The account <name> does not belong to the domain admins group. Do you want to continue?’ dialog box when installing DeviceLock Content Security Server

Acronis DeviceLock DLP: Configuration - Resolving "ERROR: Could not load fastreport3.dll" when Generating Reports from DeviceLock Enterprise Server.

Acronis DeviceLock DLP: ‘The account name is invalid or does not exist, or the password is invalid for the account name specified (1057)’ error when installing DeviceLock Content Security Server

Acronis DeviceLock DLP: DeviceLock Enterprise Server database encryption

Acronis DeviceLock DLP: ‘The system cannot find the file specified’ (3) error when installing DeviceLock Enterprise Server, or modifying its configuration in DeviceLock Enterprise Server options

Acronis DeviceLock DLP: Configuration - Maintaining a Rapidly Growing SQL Database

Acronis DeviceLock DLP: "DeviceLock - InitBinding error! (1346) Either a required impersonation level was not provided, or the provided impersonation level is invalid" error when installing DeviceLock Enterprise Server

Acronis DeviceLock DLP: Windows 7/Windows 8/Windows 10 clients not sending data to DeviceLock Enterprise Server

Acronis DeviceLock DLP: How to move DeviceLock Enterprise Server and its database to another computer

Acronis DeviceLock DLP: ‘Collecting data from <computer name> failed - you must have administrative privileges to perform this operation (7045)’ error in Server Log

Acronis DeviceLock DLP: Configuration - Resolving DeviceLock Enterprise Server Log Error "Deletefile: The system cannot find the path specified.(3)"

Acronis DeviceLock DLP: '[Microsoft][ODBC SQL Server Driver][SQL Server]Invalid column name 'AdditionDate' error when upgrading DeviceLock Enterprise Server

Acronis DeviceLock DLP: ‘The account <account name> does not belong to the domain admins group. do you want to continue?’ dialog box when installing DeviceLock Enterprise Server

Acronis DeviceLock DLP: DeviceLock Enterprise Server configuration wizard does not display System Data Sources on 64-bit Operating Systems

DeviceLock DLP: ‘The server principal "user_name" is not able to access the database "name" under the current security context’ error when installing DeviceLock Enterprise Server or modifying its configuration in DeviceLock Enterprise Server options

Acronis DeviceLock DLP: Configuration - Reducing the Size of DeviceLock Enterprise Server Database

Acronis DeviceLock DLP: "The instance of the SQL Server Database Engine cannot obtain a LOCK resource at this time. Return your statement when there are fewer user. Ask the database administrator" error in DeviceLock Enterprise Server Log

Acronis DeviceLock DLP: "DeviceLock OnServerLogViewer error (120) - This function is not supported on this system" when applying filter to the contents of DeviceLock Enterprise Server's Server Log

Acronis DeviceLock DLP: Reducing the size of 'DeviceLockDB_log.LDF' transaction log file

Acronis DeviceLock DLP: ‘Collecting data from <computer name> failed The RPC server is unavailable (1722) error in Server Log’

Acronis DeviceLock DLP: Configuration - Resolving "Access is Denied (5)" error

Acronis DeviceLock DLP: ‘Login failed for user ‘user_name’. The user is not associated with a trusted SQL Server connection’ error when testing connection to SQL Server

Acronis DeviceLock DLP: Configuration - Resolving "You Must Have Administrative Privileges to Perform this Operation (7045)" Message

Acronis DeviceLock DLP: ‘Login failed for user 'computer_name$'’ error when testing connection to SQL Server

Acronis DeviceLock DLP: ‘Invalid object name 'name'’ error during installation of DeviceLock Enterprise Server, or when changing its configuration

Acronis DeviceLock DLP: ‘Login failed for user ‘user_name’ error when testing connection to SQL Server

Acronis DeviceLock DLP: How to configure hardware environment for DeviceLock Enterprise Server

Acronis DeviceLock DLP: ‘(7049) The product version on the client and server machines does not match’ error when connecting to DeviceLock Content Security Server

Acronis DeviceLock DLP: "[Microsoft][ODBC SQL Server Driver][SQL Server]Adding a value to a 'datetime' column caused overflow." error when upgrading DeviceLock Enterprise Server

Acronis DeviceLock DLP: Configuration - Resolving "Changeconfigservice (5) Access is Denied" Message when Installing DeviceLock Enterprise Server

Acronis DeviceLock DLP: "DeviceLock database has an unsupported format" error when installing DeviceLock Enterprise Server, or modifying its configuration in DeviceLock Enterprise Server options

Acronis DeviceLock DLP: Configuration - Resolving "Access is Denied (5)" when Installing DeviceLock Content Security Server

Acronis DeviceLock DLP: ‘(7049) The product version on the client and server machines does not match’ error when connecting to DeviceLock Enterprise Server

Acronis DeviceLock DLP: ‘Enter network password’ dialog box when connecting to DeviceLock Service, DeviceLock Enterprise-, or DeviceLock Content Security Server via DeviceLock Management Console

Acronis DeviceLock DLP: Configuration - Resolving "Access is Denied (5)" Message when Authenticating via DeviceLock Administrators or Server Administrators Account

Acronis DeviceLock DLP: ‘DeviceLock Database has an unsupported format’ error when installing DeviceLock Enterprise Server, or modifying its configuration in DeviceLock Enterprise Server options

Acronis DeviceLock DLP: How to configure data exchange between several DeviceLock Enterprise Servers, so that one of them could have access to data collected by the other

Acronis DeviceLock DLP: ‘DeviceLock database has a format that is not supported by the current server version’ error when installing DeviceLock Enterprise Server, or modifying its configuration in DeviceLock Enterprise Server options

Diagnostics

Acronis DeviceLock DLP: Blue Screen of Death (BSoD) after the installation of DeviceLock agent

Acronis DeviceLock DLP: Various issues with DeviceLock SQL database

Acronis DeviceLock DLP: System freezes incidentally. Shutdown takes too long after DeviceLock has been installed

Acronis DeviceLock DLP: High CPU consumption, DeviceLock Service hanging in 'Starting' or 'Stopping' state on system startup/shutdown, other similiar issues

Acronis DeviceLock DLP: Various issues with various devices after the installation of DeviceLock

Acronis DeviceLock DLP: Issues when distributing DeviceLock MSI package via Group Policy

Acronis DeviceLock DLP: how to stop DeviceLock Service on a computer

Acronis DeviceLock DLP: Internal UMTS modem not working properly on a DeviceLock-controlled computer

Group Policy issues

Acronis DeviceLock DLP: Configuration - Installation of DeviceLock agent via Group Policy Objects fails while error 1274 appears in Windows event log

Acronis DeviceLock DLP: Installation of DeviceLock via Group Policy fails on computers DeviceLock Agent has been removed from either manually, or via the 'Uninstall Service' plug-in of DeviceLock Enterprise Manager console

Acronis DeviceLock DLP: Configuration - Using both Group- and Local Policy to deploy DeviceLock Service settings

Acronis DeviceLock DLP: Configuration - It takes a long time, or up to 2 reboots for DeviceLock settings to be applied to client computers via Group Policy

Acronis DeviceLock DLP: Installation of DeviceLock Service via Group Policy fails returning "The installation source for this product is not available. Verify that the source exists and that you can access it. (1612)" error

Acronis DeviceLock DLP: DeviceLock Group Policy installation fails on Windows 7 clients

Acronis DeviceLock DLP: How to use RSoP (Resultant Set of Policy)

DeviceLock DLP: 'The Group Policy snapin was unable to save changes due to the following error: The process cannot access the file because it is being used by another process.' error on attempt to add a new device to USB Devices White List using Group Pol

Acronis DeviceLock DLP: Configuration - Resolving configured DeviceLock settings that are changed to default at each reboot

Acronis DeviceLock DLP: Domain Group Policies fail to apply on DeviceLock controlled computers

Hardware issues

Acronis DeviceLock DLP: Configuration - Resolving iPhone Synchronization Problems

Acronis DeviceLock DLP: USB devices periodically stop working until next system reboot

Acronis DeviceLock DLP: Access to internal SATA disks is denied or limited to read-only access

Acronis DeviceLock DLP: USB Devices White List permissions not applying to Kingston USB flash drives

Acronis DeviceLock DLP: High CPU load and disk usage when burning and shadowing a CD/DVD

Acronis DeviceLock DLP: Configuration - Resolving Lack of Access to Gaming Mouse

Acronis DeviceLock DLP: Configuration - Resolving PS/2 KVM Switch Malfunction

Acronis DeviceLock DLP: Configuration - Resolving Lack of Access to Devices Controlled by Security Settings>Access Controls

Acronis DeviceLock DLP: Resolved - The "Huawei D24HW" Express Data Card cannot be used after switching a computer to and back from standby mode

Acronis DeviceLock DLP: Using DeviceLock to control USB devices mapped to VMWare Workstation Virtual Machines

Acronis DeviceLock DLP: Configuration - Resolving DL Tray.exe/OLEACC Message

Acronis DeviceLock DLP: Configuration - Resolving Scrambling Behavior of PS\2 Bar Code Scanner

Acronis DeviceLock DLP: Configuration - Resolving Synchronization Interruption of Palm Handheld

Acronis DeviceLock DLP: Configuration - Resolving issue with iPhones control through iTunes, or any other synchronization application

Acronis DeviceLock DLP: Configuration - Resolving USB Device Malfunction when Full Control / White List Configured for All Users

Acronis DeviceLock DLP: Configuration - Resolving Integrated Laptop Keyboard Malfunction

Acronis DeviceLock DLP: Configuration - Resolving "Access is Denied (5)" Message when Accessing a File Hosted Container

Acronis DeviceLock DLP: Access problems after deploying a service settings (.dls) file operating with local user account of the target computer

Acronis DeviceLock DLP: eSATA hard disk drives control

Acronis DeviceLock DLP: Configuration - Resolving Replugging of iPhone and Windows Mobile Devices Following Synchronization

Acronis DeviceLock DLP: Configuration - Resolving "Access is Denied (5)" Message when Accessing White Listed USB Devices

Acronis DeviceLock DLP: USB flash drives cannot be stopped/safely removed from the system when DeviceLock Service is running

Acronis DeviceLock DLP: Configuration - Front side USB ports are malfunctioning on DeviceLock controlled computers

Acronis DeviceLock DLP: Internal UMTS modem not working properly on a DeviceLock-controlled computer

How-to

Acronis DeviceLock DLP: How to find information about which computers have DeviceLock Service installed

Acronis DeviceLock DLP: How to find information about the number of used DeviceLock licenses

Acronis DeviceLock DLP: How to set up a firewall for DeviceLock components to communicate

Acronis DeviceLock DLP: How to move DeviceLock Enterprise Server and its database to another computer

Acronis DeviceLock DLP: How to get support

Acronis DeviceLock DLP: BadUSB exploit technique: turning devices evil

Acronis DeviceLock DLP: How to set up system and network settings on DeviceLock controlled computers

Acronis DeviceLock DLP: How to uninstall DeviceLock Agents from client computers

Acronis DeviceLock DLP: How to export DeviceLock Service policy file

Acronis DeviceLock DLP: How to resolve the issue of DeviceLock detecting authorized devices as keyloggers

Acronis DeviceLock DLP: How to generate system information and software reports for troubleshooting

Acronis DeviceLock DLP: DLInfo utility

Acronis DeviceLock DLP: How to resolve the display of outdated license information in DeviceLock consoles

Acronis DeviceLock DLP: How to restore access to DeviceLock Service

Acronis DeviceLock DLP: How to restrict access to internal card-readers or memory cards while keeping other removable USB devices allowed

Acronis DeviceLock DLP: How to control shadowing of specific file types

Acronis DeviceLock DLP: How to activate license files

Acronis DeviceLock DLP: How to install or upgrade an entire DeviceLock DLP environment

Acronis DeviceLock DLP: Using DeviceLock to control USB devices mapped to VMWare Workstation Virtual Machines

Acronis DeviceLock DLP: How to set up DeviceLock Service to use a fixed TCP port, so that it could communicate with DeviceLock consoles

Acronis DeviceLock DLP: How to sign DeviceLock settings file using the command line

Acronis DeviceLock DLP: How to configure hardware environment for DeviceLock Enterprise Server

Acronis DeviceLock DLP: How to use RSoP (Resultant Set of Policy)

Acronis DeviceLock DLP: How to set varied access permissions for generic removable devices and encrypted volumes for the same user account

Acronis DeviceLock DLP: How to uninstall DeviceLock Service on MacOS

Acronis DeviceLock DLP: How to configure different access permissions for iPhone and its camera in USB Devices White List

Acronis DeviceLock DLP: How to manually forfeit access to devices granted via Temporary White List functionality before the access period has expired, or before the device has been unplugged

Acronis DeviceLock DLP: How to use digital signatures to search shadow database

Acronis DeviceLock DLP: How to use the logic of applying different access permissions

Acronis DeviceLock DLP: How to use wildcards in Protocols White List

Acronis DeviceLock DLP: How to enable (disable) shadowing of specific file or data types only, while having any other file or data type shadowed (not shadowed)

Acronis DeviceLock DLP: How to configure data exchange between several DeviceLock Enterprise Servers, so that one of them could have access to data collected by the other

Acronis DeviceLock DLP: How to Configure Sharing Permissions in macOS Ventura

Installation issues

Acronis DeviceLock DLP: ‘Data source name not found and no default driver specified’ error when testing connection to SQL Server

Acronis DeviceLock DLP: The'Service ‘DeviceLock Service’ (DeviceLock) failed to start. Verify that you have sufficient privileges to start system services' error appears on installation of DeviceLock Agent

Acronis DeviceLock DLP: ‘The account <name> does not belong to the domain admins group. Do you want to continue?’ dialog box when installing DeviceLock Content Security Server

Acronis DeviceLock DLP: ‘The account name is invalid or does not exist, or the password is invalid for the account name specified (1057)’ error when installing DeviceLock Content Security Server

Acronis DeviceLock DLP: "[Microsoft][ODBC SQL Server Driver]An attempt to allocate memory failed.", "[Microsoft][ODBC Driver Manager]Driver's SQLAllocHandle on SQL_HANDLE_DBC failed" errors when testing connection to SQL Server

Acronis DeviceLock DLP: ‘The system cannot find the file specified’ (3) error when installing DeviceLock Enterprise Server, or modifying its configuration in DeviceLock Enterprise Server options

Acronis DeviceLock DLP: Configuration - Installation of DeviceLock agent via Group Policy Objects fails while error 1274 appears in Windows event log

Acronis DeviceLock DLP: ‘The system cannot find the path specified’ (3) error when installing DeviceLock Service via DeviceLock Enterprise Manager

Acronis DeviceLock DLP: Typical installation and connection errors

Acronis DeviceLock DLP: Resolved - Installation of DeviceLock either performed from a CD/DVD drive, or from a removable storage device, fails

Acronis DeviceLock DLP: '[Microsoft][ODBC SQL Server Driver][SQL Server]Invalid column name 'AdditionDate' error when upgrading DeviceLock Enterprise Server

DeviceLock DLP: Installation of DeviceLock Service via 'Install Service' plug-in of DeviceLock Enterprise Manager console fails returning "The installation source for this product is not available. Verify that the source exists and that you can access it"

Acronis DeviceLock DLP: ‘The account <account name> does not belong to the domain admins group. do you want to continue?’ dialog box when installing DeviceLock Enterprise Server

Acronis DeviceLock DLP: DeviceLock Enterprise Server configuration wizard does not display System Data Sources on 64-bit Operating Systems

Acronis DeviceLock DLP: The installation of DeviceLock Service fails returning the "There is a problem with this Windows installer package.(1723)" error

Acronis DeviceLock DLP: DeviceLock Group Policy installation fails on Windows 7 clients

Acronis DeviceLock DLP: Configuration - Resolving "The Service File Cannot be Opened" Message when Installing via DeviceLock Management Console

Acronis DeviceLock DLP: ‘Login failed for user 'computer_name$'’ error when testing connection to SQL Server

Acronis DeviceLock DLP: Configuration - Resolving "Access is Denied (5)" Message when deploying DeviceLock Service via SMS

Acronis DeviceLock DLP: ‘Login failed for user ‘user_name’ error when testing connection to SQL Server

Acronis DeviceLock DLP: ‘Invalid object name 'name'’ error during installation of DeviceLock Enterprise Server, or when changing its configuration

Acronis DeviceLock DLP: "[Microsoft][ODBC SQL Server Driver][SQL Server]Adding a value to a 'datetime' column caused overflow." error when upgrading DeviceLock Enterprise Server

Acronis DeviceLock DLP: Configuration - Resolving "Access is Denied (5)" Message when Upgrading via SMS

Acronis DeviceLock DLP: Configuration - Resolving "Changeconfigservice (5) Access is Denied" Message when Installing DeviceLock Enterprise Server

Acronis DeviceLock DLP: "DeviceLock database has an unsupported format" error when installing DeviceLock Enterprise Server, or modifying its configuration in DeviceLock Enterprise Server options

Acronis DeviceLock DLP: Configuration - Resolving "Access is Denied (5)" when Installing DeviceLock Content Security Server

Acronis DeviceLock DLP: "The older version of DeviceLock cannot be removed.(1714)" error when upgrading DeviceLock servers/consoles

Acronis DeviceLock DLP: "Fatal error during installation. (1603)" error either when installing DeviceLock Service via DeviceLock Enterprise Manager, or locally using 'Setup.exe' installer

Acronis DeviceLock DLP: ‘The service file does not exist or cannot be opened’ error when installing DeviceLock Service via Devicelock Enterprise Manager

Acronis DeviceLock DLP: ‘DeviceLock Database has an unsupported format’ error when installing DeviceLock Enterprise Server, or modifying its configuration in DeviceLock Enterprise Server options

Licensing

Acronis DeviceLock DLP: How to find information about the number of used DeviceLock licenses

Acronis DeviceLock DLP Licensing, Ordering Guide

Acronis DeviceLock DLP: Resolving "License is Expired" Message

Acronis DeviceLock DLP: DeviceLock Enterprise Server database encryption

Acronis DeviceLock DLP: How to resolve the display of outdated license information in DeviceLock consoles

Acronis DeviceLock DLP: How to activate license files

Acronis DeviceLock DLP: Resolved - "NOTE: This function is not licensed..." error message when editing a monitoring task

Acronis DeviceLock DLP: License status: Trial mode

Third-party software used in Acronis DeviceLock DLP 9.0

DeviceLock DLP: Licensing terminal sessions

MAC OS X issues

Acronis DeviceLock DLP: MAC OS X computers with DeviceLock Agent installed cannot start after major OS version upgrade

Monitoring

Acronis DeviceLock DLP: Monitoring task continues to run with the unupdated list of computers despite the list was edited

Acronis DeviceLock DLP: Resolved - "NOTE: This function is not licensed..." error message when editing a monitoring task

Acronis DeviceLock DLP: Configuration - Resolving Monitoring Message (7045)

NetworkLock issues

WhatsApp Desktop issues on DeviceLock controlled computers

Acronis DeviceLock DLP: Citrix GoToMeeting can not connect to a meeting if NetworkLock is running on a computer

Acronis DeviceLock DLP: A connection with a secured web site can not be established from a NetworkLock controlled computer

Acronis DeviceLock DLP: AnyDesk application cannot establish connection with remote host

Acronis DeviceLock DLP: The DropBox client fails to connect to remote server during synchronization

Acronis DeviceLock DLP: The LogMeIn can not connect to remote host if NetworkLock parser is running

Acronis DeviceLock DLP: Problems with activating the Microsoft 365 products for use once downloaded from Microsoft

Acronis DeviceLock DLP: Resolved - "NOTE: This function is not licensed..." error message when editing a monitoring task

Acronis DeviceLock DLP: Problems openning HTTPS sites in Yandex Browser

Other issues

Acronis DeviceLock DLP: Network drives and physical ports of a computer blocked unexpectedly

Acronis DeviceLock DLP: Configuration - Resolving "Access is Denied (5)" Message when Starting System Services

Acronis DeviceLock DLP: Resolved - DeviceLock recognizes virtual floppy drives as removable devices

Acronis DeviceLock DLP: BadUSB exploit technique: turning devices evil

Acronis DeviceLock DLP: Resolved - Hot Removal of SafeGuard Devices

Acronis DeviceLock DLP: Configuration - Resolving DLAPI.DLL Message in DeviceLock Management Console

Acronis DeviceLock DLP: Clipboard control not effective after the installation of DeviceLock Service

Acronis DeviceLock DLP: Copying data to external devices or protocol fails returning the "DeviceLock - Delayed Write Failed. Windows was unable to save all the file data. The data has been lost..." error

Acronis DeviceLock DLP: Resolving - Blue screen when switching to an external monitor

Acronis DeviceLock DLP: Configuration - Locating the DeviceLock Applet in Control Panel

Acronis DeviceLock DLP: Configuration - Resolving DL Tray.exe/OLEACC Message

Acronis DeviceLock DLP: Configuration - An attempt to execute the 'ipconfig' command fails with internal error "Windows IP Configuration - Access is denied"

Acronis DeviceLock DLP: The "Deny write access to removable drives not protected by BitLocker" option cannot be enabled on DeviceLock controlled computer

Acronis DeviceLock DLP: OpenSSL critical vulnerability CVE-2014-0160: TLS heartbeat read overrun

Acronis DeviceLock DLP: Lenovo 'ThinkPad X1 Carbon' or 'ThinkPad T420s' laptop with Windows 7 operating system hangs during shutdown and finally stops with a fatal system error (BSOD) after the installation of DeviceLock

Acronis DeviceLock DLP: Configuration: A USB device cannot be controlled on device type level (applies to unclassified USB devices)

Acronis DeviceLock DLP: Resolving - Various Java applications fail to start on DeviceLock controlled computers returning the "Could not create the Java virtual machine" error

Acronis DeviceLock DLP: Configuration - Resolving DeviceLock Signing Tool Messages

Security Settings

Acronis DeviceLock DLP: Configuration - Resolving Lack of Access to Devices Controlled by Security Settings>Access Controls

Acronis DeviceLock DLP: Configuration - Resolving Lack of Audit Log Data Due to DeviceLock Audit Rule Settings

Shadowing

Acronis DeviceLock DLP: Configuration - Resolving "DeviceLock - EnumEventLog error (1717) — The interface is unknown" error when trying to access Audit Log viewer in DeviceLock Management Console

Acronis DeviceLock DLP: Information about AdditionDate table and converting CreationDate table data into date time format

Acronis DeviceLock DLP: Configuration - White Listing a Composite USB Device

Acronis DeviceLock DLP: Configuration - Resolving Resource Messages while Formatting USB Removable Devices

Acronis DeviceLock DLP: Printer shadow copies contain only one page of the document if printed with a Hewlett-Packard Printer

Acronis DeviceLock DLP: Configuration - Reducing the Size of DeviceLock Enterprise Server Database

Acronis DeviceLock DLP: 'Insufficient space for local storage directory' message appears in system tray with 'Local Storage Quota has been exceeded (1295)' error logged into audit log

Acronis DeviceLock DLP: Configuration - Shadow Log Contains a File of .dsk Extension

Acronis DeviceLock DLP: Configuration - Old records are not being removed automatically from local or server DeviceLock Audit- or Shadow Log Viewer

Acronis DeviceLock DLP: Configuration - Old data is not being removed automatically from DeviceLock Shadow Log Viewer

Acronis DeviceLock DLP: Resolved - Shadow Log Viewer Contains no Copies of Printed Documents

Acronis DeviceLock DLP: Configuration - Resolving Shadowing Issues with TrueCrypt Partitions.

Acronis DeviceLock DLP: How to enable (disable) shadowing of specific file or data types only, while having any other file or data type shadowed (not shadowed)

Temporary White List

Acronis DeviceLock DLP: Configuration - Resolving iPhone Synchronization Problems

Acronis DeviceLock DLP: ForeFront TMG service fails to start after installation of DeviceLock

Acronis DeviceLock DLP: Configuration - Maintaining a Rapidly Growing SQL Database

Acronis DeviceLock DLP: Error 1920 when installing DeviceLock Service to Parallels Virtuozo Containers virtual machine

Acronis DeviceLock DLP: Roxio Easy Media Creator allows burning a CD/DVD though writing is blocked by DeviceLock

Acronis DeviceLock DLP: Resolved - Hot Removal of SafeGuard Devices

Acronis DeviceLock DLP: Blue Screen of Death (BSOD), or unexpected system restart due to compatibility issue with Kaspersky Endpoint Security 11

Acronis DeviceLock DLP: Resolving - Various Java-based applications fails to start returning various error messages

Acronis DeviceLock DLP: Configuration - Reducing the Size of DeviceLock Enterprise Server Database

Acronis DeviceLock DLP: Configuration - Resolving Synchronization Interruption of Palm Handheld

Acronis DeviceLock DLP: The "Deny write access to removable drives not protected by BitLocker" option cannot be enabled on DeviceLock controlled computer

Acronis DeviceLock DLP: Reducing the size of 'DeviceLockDB_log.LDF' transaction log file

Acronis DeviceLock DLP: Configuration - Resolving Replugging of iPhone and Windows Mobile Devices Following Synchronization

Acronis DeviceLock DLP: Internal UMTS modem not working properly on a DeviceLock-controlled computer

Acronis DeviceLock DLP: DeviceLock Group Policy Manager snap-in does not appear in Group Policy Editor on 64-bit operating systems

Acronis DeviceLock DLP: Resolving "MMC could not create the snap-in" error in DeviceLock Management Console

Acronis DeviceLock DLP: Resolving - Various Java applications fail to start on DeviceLock controlled computers returning the "Could not create the Java virtual machine" error

Temporary White List

Acronis DeviceLock DLP: Configuration - Resolving ‘Certificate is Not Installed (1328)’ Message

Acronis DeviceLock DLP: Configuration - Locating the DeviceLock Applet in Control Panel

Acronis DeviceLock DLP: How to manually forfeit access to devices granted via Temporary White List functionality before the access period has expired, or before the device has been unplugged

Acronis DeviceLock DLP: Configuration - Resolving DeviceLock Signing Tool Messages

USB Devices White List

Acronis DeviceLock DLP: Resolved - DeviceLock Update for Managing USB Devices White List via DLManagement Console or Service Settings Editor

Acronis DeviceLock DLP: Configuration - White Listing a Composite USB Device

Acronis DeviceLock DLP: Configuration - Resolving Lack of Access to Devices Controlled by Security Settings>Access Controls

Acronis DeviceLock DLP: Resolving: Shared printer not working even if added to USB Devices White List

Acronis DeviceLock DLP: Configuration - Resolving Lack of Access to White Listed USB Devices When "Control as Type" Flag in Use

Acronis DeviceLock DLP: Configuration - Resolving Lack of Audit Log Data Due to DeviceLock Audit Rule Settings

Acronis DeviceLock DLP: Resolving - DeviceLock Management Console hangs when trying to use USB Devices White List containing 40,000+ entries

Acronis DeviceLock DLP: Configuration - Resolving "Access is Denied (5)" Message when Accessing White Listed USB Devices

What's new in build x.x.xxxxx

Acronis DeviceLock DLP: What's new in the Build XXXXX?