How to obtain ftp.log file

Windows 32-bit

To obtain FTP log, please do the following on the machine where an Acronis product is installed:

1. Run regedit from Start -> Run;
2. Open HKEY_LOCAL_MACHINE\SOFTWARE\Acronis\DebugLogs registry key. (If the DebugLogs key does not exist, please create it);
3. Add ftp value (Type: DWORD; Data: 1)
4. Reproduce the issue.

Windows 64-bit

To obtain FTP log, please do the following on the machine where an Acronis product is installed:

1. Run regedit from Start -> Run;
2. Open the following registry key:
   • Acronis Backup & Recovery Build 17217 or higher

     HKEY_LOCAL_MACHINE\Software\Acronis\DebugLogs registry key. (If the DebugLogs key does not exist, please create it)

   • Older Acronis Backup & Recovery builds or Acronis vmProtect:

     HKEY_LOCAL_MACHINE\Software\Wow6432Node\Acronis\DebugLogs registry key. (If the DebugLogs key does not exist, please create it)

   • All other products:

     HKEY_LOCAL_MACHINE\Software\Wow6432Node\Acronis\DebugLogs registry key. (If the DebugLogs key does not exist, please create it)

3. Add ftp value (Type: DWORD; Data: 1)
4. Restart the Managed Machine Service (Managed Machine Service or Acronis vmProtect Managed Machine Service).
5. Reproduce the issue.

In Windows 2000/XP/2003 the ftp.log will be created in Documents and Settings\All Users\Application Data\Acronis\DebugLogs folder.

In Windows Vista, Windows 7 and later, Windows Server 2008 and later the ftp.log will be created in \ProgramData\Acronis\DebugLogs.

Acronis Linux (Bootable Media and Virtual Appliance)

By default ftp log is created in the /tmp folder and has the following format: ftp-YYYY-MM-DD.log. In order to collect this log do the following:

1. Start the product in bootable media.
2. Reproduce the issue with the FTP-server.
3. Go to the shell (Actions - Shell or press Ctrl-Alt-F2).
4. Collect the ftp log in one of the following ways:

• Copy the file from /tmp/ftp-YYYY-MM-DD.log using a samba share or SCP client.
• Copy the file to product log folder (cp /tmp/ftp-YYYY-MM-DD.log /var/lib/Acronis/ftp-YYYY-MM-DD.log), go back to console and collect system information. The log will be included in the diagnostic information.

More information

See also Acronis Backup & Recovery 11.5: SFTP Log.