Windows XP

Acronis True Image 2019 and 2020: no sound, USB devices do not work in clone Windows

Symptom

  1. "Clone Disk" feature of Acronis True Image 2019 is used.
  2. Before the cloning starts, source and destination disks are connected using different interfaces, for example, the source is an internal SATA disk and the destination is an external USB disk.
  3. The operating system is Windows XP, 7 or 8.
  4. You boot the clone system after the disk cloning finishes.
  5. There is no sound and/or USB devices do not work.

Cause

Known issue with the disk cloning tool in Acronis True Image, occurring sporadically. 

Acronis Cyber Protect 15: Cannot assign license to machines with Agent for Windows XP SP2

Symptoms

  1. You installed Agent for Windows XP SP2 on a machine with Windows XP SP2 x86 and registered the installed Agent on Management Server
  2. Management Server contains available licenses for Acronis Cyber Protect 15 /Acronis Cyber Backup 15
  3. When you try to assign a license to the Agent on Windows XP SP2 machine, no license can be assigned:
Acronis Cyber Protect 15: Remote installation on Windows XP 32-bit machine fails with "Failed to launch remote installation support service"

Symptoms

  1. You try to install an Agent on a Windows XP 32-bit machine via Devices -> Add -> Windows or try to remotely update the already installed Agent on a Windows XP 32-bit machine.
  2. Installation fails with the following errors:

    Failed to launch installation or update support service on host <hostname>. Failed to launch service with error: %1 is not a valid Win32 application

    and

    Installation files are not found

Cause

Issue in the product.

Acronis True Image Home 2012: Online Backup Speed Is Shown Incorrectly If Network Connection Speed Limit Is Set

This is a known issue

Operation with Acronis Product Fails with "Run list corrupted" or "MFT bitmap corrupted"

Check the disk for errors and install the latest driver update

Acronis Products: Installation Fails with "An error occurred during the installation of assembly" "Microsoft.VC80.CRT,publicKeyToken"

This is a Windows issue

Installation of Acronis Product Fails with "...not a valid Win32 application"

Update and repair Windows Installer to fix the issue

Acronis Cyber Protect Home Office, Acronis True Image: RAID Support

RAID support in Acronis Personal products

Acronis Cyber Protect Home Office, Acronis True Image: Common backup errors

Introduction

When a backup ends with an error status (backup is not created), the software displays a short error message in the product interface, and writes the details in a text log file (“full log”).

To see the short error message do either of the following:

Acronis Cyber Protect: How to Fix "Certificates Not Installed" Error on the Acronis Installer on Windows XP

Symptoms

During the installation of the agent on Windows XP, the following error is prompted:

A required digital certificate is not installed on this machine.

Cause

This error is prompted due to required root certificate being absent on this machine.

Acronis Disk Director 11 Home: Updating to Build 2343

Download and install the latest build of Acronis Disk Director 11 Home

Acronis Backup & Recovery 10: Mounting Partition Backups

Mounting and unmounting backup archives

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