Windows XP


  1. "Clone Disk" feature of Acronis True Image 2019 is used.
  2. Before the cloning starts, source and destination disks are connected using different interfaces, for example, the source is an internal SATA disk and the destination is an external USB disk.
  3. The operating system is Windows XP, 7 or 8.
  4. You boot the clone system after the disk cloning finishes.
  5. There is no sound and/or USB devices do not work.


Known issue with the disk cloning tool in Acronis True Image, occurring sporadically. 


  1. You installed Agent for Windows XP SP2 on a machine with Windows XP SP2 x86 and registered the installed Agent on Management Server
  2. Management Server contains available licenses for Acronis Cyber Protect 15 /Acronis Cyber Backup 15
  3. When you try to assign a license to the Agent on Windows XP SP2 machine, no license can be assigned:


  1. You try to install an Agent on a Windows XP 32-bit machine via Devices -> Add -> Windows or try to remotely update the already installed Agent on a Windows XP 32-bit machine.
  2. Installation fails with the following errors:

    Failed to launch installation or update support service on host <hostname>. Failed to launch service with error: %1 is not a valid Win32 application


    Installation files are not found


Issue in the product.

Check the disk for errors and install the latest driver update

Update and repair Windows Installer to fix the issue


When a backup ends with an error status (backup is not created), the software displays a short error message in the product interface, and writes the details in a text log file (“full log”).

To see the short error message do either of the following:


During the installation of the agent on Windows XP, the following error is prompted:

A required digital certificate is not installed on this machine.


This error is prompted due to required root certificate being absent on this machine.

Download and install the latest build of Acronis Disk Director 11 Home

Mounting and unmounting backup archives